Dispatcher

Summary

Casella Waste Systems - - Responsibilities: Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and customer satisfaction; Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion; Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area; Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service; Updates and informs Customer Care of any service delays in order to keep customers notified

Job Description

Casella Waste Systems - - Responsibilities: Dispatches drivers to calls as they are received, using information on customer needs, drivers locations and loads, and daily factors to balance cost and customer satisfaction; Assigns routes and service to appropriate drivers throughout the day and for the next day; manages and determines route actions and assuring route completion; Handles incoming calls and emails from customer service and sales department and manages requests for all pick-up or delivery on any container movement within the area; Initiates communication to customers while drivers are on-site/location, resolves pick-up and other issues delaying the service; Updates and informs Customer Care of any service delays in order to keep customers notified