Fleet Service Coordinator

Job Description

Job Summary:

Contributing to the overall mission of the division and organization, this position is the primary point of contact for internal and external fleet customers, ensures accuracy of asset inventory and records using fleet software while providing balanced and effective flow of work for repair and maintenance of a complex and diverse fleet of heavy, light duty, and off-road vehicles including emergency response and fire apparatus.

The salary range for this position is $23.00- $32.20 per hour with a hiring range of $23.00 - $27.60, depending on qualifications and experience.

This opportunity will be available to applicants until Friday, 9.11.2026 at 12:00 P.M. M.S.T.

A current resume and a cover letter are preferred.

The City of Loveland Fleet Service Coordinator will operate with a commitment to the One City, One Team approach, positively collaborate with team members, internal stakeholders, and residents, and show a dedication to excellent service with courtesy and kindness!

Apply today to join more than 800 employees who work to meet the core values of:

• Accountability & Integrity
• Transparency & Honoring the Public Trust
• Collaboration, Innovation
• Safety
• Excellent Service with Courtesy and Kindness.

Our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Provides exceptional customer service and is the primary contact for collecting vehicle repair and service need intake.
• Consistently communicates information between the Fleet operation and customers.
• Initiates work orders, adjust priority of orders, coordinates service with outside vendors as well as tracks and communicates progress of repairs and services.
• Monitors and updates schedules, appointments and systems ensuring efficient and smooth workflows for the team.
• Responsible for continuous and ongoing communication of fleet related items throughout the organization.
• Responsible for validation of information, accuracy in data entry, management and reporting.
• Analyze reports and data, identifies trends, variances and makes decisions and recommendations.
• Processes invoices for review and payment.
• Schedules customers and technicians for repair and maintenance.
• Tracking of information to monitor cost, time, efficiency and trends.
• Utilizes systems and software for tracking and reporting. Is the main liaison for fleet maintenance systems.
• Responsible for fleet emissions compliance, safety recalls and warranty repairs/scheduling.
• Responsible for initial automotive repair concerns and escalates for resolution.
• Responsible for ensuring accuracy of fleet records in FIMS.
• Responsible for scheduling installation of special-order parts.

Other Job Functions:

• Performs other duties as assigned.

Qualifications:

• Associate degree or higher required.
• 2 years' experience in a similar position with a Municipal fleet or automotive/ truck repair facility preferred.
• Experience with CCG-FASTER software highly desirable.

Equivalency:

• An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.

Certifications:

• Must possess a valid driver's license.
• ASE Service Advisor Certification is highly desired.

Knowledge, Skills, and Abilities:

• Proven ability to provide superior customer service, communicating effectively, and diplomatically, with internal and external customers, and citizens.
• Strong communication skills, both verbal and written.
• Ability to provide high level triage of service difficulties and assign work to appropriate technician.
• Ability to adapt to changing workload, and manage multiple priorities in a fast paced environment.
• Proven accuracy and attention-to-detail.
• Proficiency with systems.
• Demonstrated timely and accurate data-entry skills.
• Familiarity with general shop safety requirements.
• Basic understanding of auto and truck vehicle components

Physical Demands and Working Conditions:

• Frequent light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Frequent e xposure to routine office noise and equipment.
• Occasional e xposure to hazards that are predictable or well protected against.

Additional Working Demands / Conditions:

• This position is considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.).

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a driving record background check.