Dispatcher

Summary

Dispatcher at First Student in Stoughton, MA!

Join our Stoughton team and help support safe, reliable, and on-time transportation for Stoughton Public Schools.

Pay: $25.00 per hour Schedule: Monday through Friday, 6:00 a.m. to 5:00 p.m. Hours: 10 working hours per day Status: Full-time

At First Student, our Dispatchers are a constant reflection of our commitment to safety and customer service. The Dispatcher is responsible for coordinating daily bus operations, supporting the on-time performance of routes, and providing frontline guidance to drivers and monitors.

This important operational position serves as a key communication link between drivers, location leadership, families, and Stoughton Public Schools.

Why Join First Student?

$25.00 per hour

Consistent Monday through Friday schedule

Tremendous career advancement opportunities across North America

Training and professional development opportunities

Positive, supportive, and rewarding work environment

Opportunity to make a direct impact on students, families, and the Stoughton community

Full-Time Employee Benefits

New hourly employees are eligible for Health and Welfare benefits and the First Student 401(k) Plan on the first day of the calendar month on or after 30 days of employment.

Benefits include:

Multiple medical and prescription plan options through UnitedHealthcare and Surest

Cigna Dental HMO and PPO options

VSP vision plan options

Company-provided life insurance benefit of $10,000

Company-provided accidental death and dismemberment insurance benefit of $10,000

Company-provided short-term disability coverage equal to 70% of pay, up to $750 per week

Voluntary short-term and long-term disability options

Voluntary life and accidental death and dismemberment insurance for employees and eligible dependents

Health Savings Account options for eligible employees, including up to a $1,000 company match when enrolled in the UHC Yellow Plan

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Voluntary Aflac Critical Illness, Hospital Indemnity, and Accident plans

First Student 401(k) retirement plan through Fidelity

After one year of service, the company provides a 50% match on the first 6% of contributions

Benefit eligibility and coverage are subject to applicable plan documents and eligibility requirements.

Dispatcher Responsibilities

Oversee daily routes, driver assignments, and bus scheduling

Help ensure routes are covered and operating on time

Counsel, coach, and provide frontline support to drivers and monitors

Handle heavy telephone and radio traffic in a calm and professional manner

Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager

Serve as a primary communication liaison with Stoughton Public Schools

Communicate route delays, service issues, and schedule changes to the appropriate contacts

Provide solutions to student drop-off and pick-up concerns

Assist with charter reservations, billing, driver payroll, or related administrative responsibilities when assigned

Perform backup driver duties or miscellaneous clerical responsibilities as needed

Complete assigned special projects

Assist with the supervision and coordination of day-to-day transportation operations

Maintain accurate dispatch logs, route information, and operational records

Support compliance with company policies, safety expectations, and applicable transportation requirements

Dispatcher Experience and Skills Required

Three to five years of relevant experience

High school diploma or equivalent

Previous transportation, terminal operations, dispatch, or professional driving experience

Basic knowledge of radio dispatch equipment

Excellent communication and customer service skills

Ability to remain calm and professional while managing multiple priorities

Ability to deliver results under time constraints and deadlines

Strong organizational and problem-solving skills

Computer literacy and the ability to work with email, spreadsheets, and transportation systems

Dependable attendance and punctuality

Ability to work Monday through Friday from 6:00 a.m. to 5:00 p.m., for 10 working hours per day

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Join Our Stoughton Team

First Student's commitment to putting our customers first, dedication to safety, and focus on dependable transportation create a working environment you will be proud to join. As part of a leading North American transportation company, you will enjoy stability, excellent training, and opportunities to build your career.

Apply today to join our Stoughton team and help support Stoughton Public Schools!

Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.

Job Description

Dispatcher at First Student in Stoughton, MA!

Join our Stoughton team and help support safe, reliable, and on-time transportation for Stoughton Public Schools.

Pay: $25.00 per hour Schedule: Monday through Friday, 6:00 a.m. to 5:00 p.m. Hours: 10 working hours per day Status: Full-time

At First Student, our Dispatchers are a constant reflection of our commitment to safety and customer service. The Dispatcher is responsible for coordinating daily bus operations, supporting the on-time performance of routes, and providing frontline guidance to drivers and monitors.

This important operational position serves as a key communication link between drivers, location leadership, families, and Stoughton Public Schools.

Why Join First Student?

$25.00 per hour

Consistent Monday through Friday schedule

Tremendous career advancement opportunities across North America

Training and professional development opportunities

Positive, supportive, and rewarding work environment

Opportunity to make a direct impact on students, families, and the Stoughton community

Full-Time Employee Benefits

New hourly employees are eligible for Health and Welfare benefits and the First Student 401(k) Plan on the first day of the calendar month on or after 30 days of employment.

Benefits include:

Multiple medical and prescription plan options through UnitedHealthcare and Surest

Cigna Dental HMO and PPO options

VSP vision plan options

Company-provided life insurance benefit of $10,000

Company-provided accidental death and dismemberment insurance benefit of $10,000

Company-provided short-term disability coverage equal to 70% of pay, up to $750 per week

Voluntary short-term and long-term disability options

Voluntary life and accidental death and dismemberment insurance for employees and eligible dependents

Health Savings Account options for eligible employees, including up to a $1,000 company match when enrolled in the UHC Yellow Plan

Healthcare Flexible Spending Account

Dependent Care Flexible Spending Account

Voluntary Aflac Critical Illness, Hospital Indemnity, and Accident plans

First Student 401(k) retirement plan through Fidelity

After one year of service, the company provides a 50% match on the first 6% of contributions

Benefit eligibility and coverage are subject to applicable plan documents and eligibility requirements.

Dispatcher Responsibilities

Oversee daily routes, driver assignments, and bus scheduling

Help ensure routes are covered and operating on time

Counsel, coach, and provide frontline support to drivers and monitors

Handle heavy telephone and radio traffic in a calm and professional manner

Receive scheduling concerns and driver complaints and report them to the Operations Supervisor or Contract Manager

Serve as a primary communication liaison with Stoughton Public Schools

Communicate route delays, service issues, and schedule changes to the appropriate contacts

Provide solutions to student drop-off and pick-up concerns

Assist with charter reservations, billing, driver payroll, or related administrative responsibilities when assigned

Perform backup driver duties or miscellaneous clerical responsibilities as needed

Complete assigned special projects

Assist with the supervision and coordination of day-to-day transportation operations

Maintain accurate dispatch logs, route information, and operational records

Support compliance with company policies, safety expectations, and applicable transportation requirements

Dispatcher Experience and Skills Required

Three to five years of relevant experience

High school diploma or equivalent

Previous transportation, terminal operations, dispatch, or professional driving experience

Basic knowledge of radio dispatch equipment

Excellent communication and customer service skills

Ability to remain calm and professional while managing multiple priorities

Ability to deliver results under time constraints and deadlines

Strong organizational and problem-solving skills

Computer literacy and the ability to work with email, spreadsheets, and transportation systems

Dependable attendance and punctuality

Ability to work Monday through Friday from 6:00 a.m. to 5:00 p.m., for 10 working hours per day

This position is subject to DOT drug testing and physical requirements. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including marijuana, for any reason.

Join Our Stoughton Team

First Student's commitment to putting our customers first, dedication to safety, and focus on dependable transportation create a working environment you will be proud to join. As part of a leading North American transportation company, you will enjoy stability, excellent training, and opportunities to build your career.

Apply today to join our Stoughton team and help support Stoughton Public Schools!

Language Requirement This role requires English proficiency. Federal, state, and local requirements, including U.S. Department of Transportation (DOT) regulations, require training, safety communications, company policies, employment documents, and other job-related communications be conducted in English.