Airport Police Communications Supervisor (Customer Service Supervisor)

Job Description

Full-time position available with the Aviation Department - Airport Police Division
Location: 1 International Sq
Pay Starting at: $22.52 per hour
Schedule: Tuesday-Saturday 10:00 p.m.-6:00 a.m.
Application Deadline: September 21, 2026

About Us

About the Aviation Department

The Kansas City Aviation Department is responsible for managing and operating Kansas City International Airport (MCI) and Kansas City Downtown Airport (Wheeler Field - MKC). As an enterprise fund department of the City of Kansas City, Missouri, it is fully supported by airport-generated revenues rather than tax funding. The department focuses on delivering safe, efficient, and cost-effective airport services to airlines, passengers, visitors, and the community. Its operations include overseeing airport administration, maintenance, promotions, and overall system performance while ensuring a high standard of customer service and operational excellence.

Responsibilities

What You'll Do:
• Responsible for the supervision and direction of Airport Security Dispatchers (ASD's)
• Supervises, directs, and participates in security, safety and protection activities of the ASDs.
• Organizes work activities including scheduling, assigning and reviewing work of the ASDs.
• Interviews, hires, trains, disciplines, and evaluates the ASDs in their command.
• Responds in emergency situations, recognizes the importance of established policies and procedures, processes complaints, and ensures effective security on airport property.
• Communicate with airport tenants and the traveling public for an effective resolution of various situations such as emergencies, complaints, police issues, routine service and related requests.
• Performs other duties as assigned.

Qualifications

REQUIRES

• Accredited Bachelor's degree with major course work in business or public administration or a related area and two (2) years of responsible customer service experience OR
• An equivalent combination of education and responsible customer service experience (experience substitution for education must be at the level of Customer Service Representative or higher)
• Ability to pass a background check as prescribed by the City
• Must Possess a valid State-issued driver's license
• Must pass a 10-year federal fingerprint-based criminal history background check.
  

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).