Transit Dispatcher

Summary

Job Title

This is the second of six levels in the Transportation series. Incumbents monitor and document information regarding the operation of transit vehicles and provide information to the public regarding transportation services.

***PLEASE NOTE: THIS POSITION IS ONLY OPEN TO CURRENT CITY OF CLARKSVILLE TRANSIT EMPLOYEES WHO HAVE BEEN IN THEIR CURRENT POSITION FOR AT LEAST SIX MONTHS. NO OTHER APPLICATIONS WILL BE CONSIDERED. MUST BE AVAILABLE TO WORK NIGHTS AND WEEKENDS***

Example Of Duties

Essential Functions:

• Utilizes applicable equipment to monitor the location and movement of transit vehicles.
• Adjusts drivers' schedules throughout the day, tracks drivers' hours, goes over drivers' paperwork, and makes sure necessary paperwork for drivers is in packets.
• Responds to vehicle and driver emergencies by coordinating re-routes, locating replacement vehicles and drivers, and making necessary contacts to inform and resolve the situation.
• Sells bus passes.
• Maintains records and scheduling information.
• Make photo I.D.'s, as necessary.
• Responds to inquiries or requests for information from citizens and/or other interested parties regarding transportation, route, and/or scheduling policies, procedures, and/or other related information.
• Serves as a backup bus driver as needed.
• Cleans the transit center in the assigned dispatch area.
• Opens and closes the transit center.
• Performs other work as required.

Typical Qualifications

Minimum Education And Training: Education and Experience

• High school graduate or GED equivalent.

License and Certifications

• None.

Supplemental Information

Minimum Qualifications And Standards Required Knowledge, Skills, and Abilities: Knowledge of:

• Customer service principles.
• City streets and local geography.
• Modern office procedures.
• Recordkeeping principles.
• Computers and related software applications.

Skill in:

• Providing customer service.
• Reading and interpreting maps.
• Preparing reports.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements: The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity: Making rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

Benefits

Please see the City of Clarksville's benefits page for applicable benefits information.

Job Description

Job Title

This is the second of six levels in the Transportation series. Incumbents monitor and document information regarding the operation of transit vehicles and provide information to the public regarding transportation services.

***PLEASE NOTE: THIS POSITION IS ONLY OPEN TO CURRENT CITY OF CLARKSVILLE TRANSIT EMPLOYEES WHO HAVE BEEN IN THEIR CURRENT POSITION FOR AT LEAST SIX MONTHS. NO OTHER APPLICATIONS WILL BE CONSIDERED. MUST BE AVAILABLE TO WORK NIGHTS AND WEEKENDS***

Example Of Duties

Essential Functions:

• Utilizes applicable equipment to monitor the location and movement of transit vehicles.
• Adjusts drivers' schedules throughout the day, tracks drivers' hours, goes over drivers' paperwork, and makes sure necessary paperwork for drivers is in packets.
• Responds to vehicle and driver emergencies by coordinating re-routes, locating replacement vehicles and drivers, and making necessary contacts to inform and resolve the situation.
• Sells bus passes.
• Maintains records and scheduling information.
• Make photo I.D.'s, as necessary.
• Responds to inquiries or requests for information from citizens and/or other interested parties regarding transportation, route, and/or scheduling policies, procedures, and/or other related information.
• Serves as a backup bus driver as needed.
• Cleans the transit center in the assigned dispatch area.
• Opens and closes the transit center.
• Performs other work as required.

Typical Qualifications

Minimum Education And Training: Education and Experience

• High school graduate or GED equivalent.

License and Certifications

• None.

Supplemental Information

Minimum Qualifications And Standards Required Knowledge, Skills, and Abilities: Knowledge of:

• Customer service principles.
• City streets and local geography.
• Modern office procedures.
• Recordkeeping principles.
• Computers and related software applications.

Skill in:

• Providing customer service.
• Reading and interpreting maps.
• Preparing reports.
• Using a computer and related software applications.
• Communication, interpersonal skills as applied to interaction with subordinates, coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction.

Physical Requirements: The work is sedentary work which requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Additionally, the following physical abilities are required:

• Feeling: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips.
• Fingering: Picking, pinching, typing, or otherwise working, primarily with fingers rather than with the whole hand as in handling.
• Grasping: Applying pressure to an object with the fingers and palm.
• Handling: Picking, holding, or otherwise working, primarily with the whole hand.
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make the discrimination sound.
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position-to-position. It occurs to a considerable degree and requires substantial use of upper extremities and back muscles.
• Mental Acuity: Making rational decisions through sound logic and deductive processes.
• Pulling: Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
• Pushing: Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Repetitive Motion: Substantial movements (motions) of the wrist, hands, and/or fingers.
• Speaking: Expressing or exchanging ideas by means of the spoken word including the ability to convey detailed or important spoken instructions to other workers accurately and concisely.
• Standing: Particularly for sustained periods of time.
• Stooping: Bending body downward and forward by bending spine at the waist. It occurs to a considerable degree and requires full motion of the lower extremities and back muscles.
• Talking: Expressing or exchanging ideas by means of the spoken word including those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Visual ability 1: sufficient to perform an activity like preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading.
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or move from one work site to another.

Benefits

Please see the City of Clarksville's benefits page for applicable benefits information.