Business Services Manager, Senior

Job Description

CAREER DESCRIPTION

TAX COLLECTIONS & ADMINISTRATIVE SERVICES MANAGER

(Business Services Manager, Senior)

Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization. The expected salary for the position is approximately at the midpoint of the listed salary range.

OPEN TO THE PUBLIC
This recruitment will establish an open eligible list that will be used to fill current and future Business Services Manager, Seniorpositions. The eligible list established may also be used to fill positions in similar and/or lower classifications throughout the County of Orange.

DEADLINE TO APPLY
This recruitment will be open for a minimum of five (5) business days and will close on Tuesday, September 15, 2026, at 11:59 P.M. (PST).
TREASURER-TAX COLLECTOR
The mission of the Treasurer-Tax Collector (TTC) is to ensure safe and timely receipt, deposit, collection, and investment of public funds. Our vision is to implement best business practices which maximize value, minimize costs, and provide timely, accurate and courteous services to our internal and external customers. To accomplish our mission and vision, we strive to invest public funds in a manner that provides maximum security of principal and maintains the public trust; maintain sufficient liquidity to enable participants to meet their operating cash requirements; obtain a stable market rate of return throughout budgetary and economic cycles; invest resources to develop and maintain knowledgeable and competent staff; act in an ethical and professional manner while maintaining honest, respectful and open communications; and, streamline cashiering and collection processes to increase timely collection of public revenues for the benefit of Orange County citizens. The Treasurer-Tax Collector has an annual operating budget of $17.9 million with approximately 78 employees. The Treasurer also is an ex-officio trustee on the Orange County Employees Retirement System, managing over $19 billion and the banker for the community and school districts in Orange County.

Click here for more information on the Treasurer-Tax Collector.
Click here for more information on the County of Orange.

THE OPPORTUNITY
The Tax Collections & Administrative Services Manager, under the direction of the Division Director of Tax Collections & Administrative Services, will assist with various units which include Taxpayer services (Property Tax Call Center), Tax Collection services, and Administrative services. The division provides services such as Accounts Receivable and Central Collections to other County Departments or other local agencies and oversees the property tax billings for all of the County of Orange. Finally, the division also handles Department functions that include financial reporting and property tax accounting operations. This position is responsible for coordinating the subsidiary accounting records information of the TTC with the County’s Auditor-Controller (AC) staff that includes financial reporting entries and disclosures for the County’s financial statements, TTC accounts payable, and TTC postings to the AC General Ledger. It is also responsible for identifying cost-saving opportunities, implementing approved software applications for this division, streamlining operations and ensuring compliance with County and State regulations, segregation of duties and auditing standards. The incumbent will also participate in the development of Tax Collections & Administrative Services management goals, objectives, policies, and procedures. This position will analyze the division’s management data, develop statistical and analysis for submittal to TTC executive management, direct various operations and implement applicable systems and several managers and supervisors in the various units along with other twenty staff level collections and accounting positions.

Further responsibilities may include assisting with any of the following:

• Developing, evaluating, and implementing programs, policies, and procedures to promote efficient Taxpayer, Unclaimed and Central collections; financial reporting, and monthly reconciliation operations and ensure strong internal controls, segregation of duties, and security of data, systems, and operations related to receivables
• Providing management oversight to daily property tax related operations, including customer service, penalty cancelations, remittance and daily balancing to tax records, calculating operational costs, and billing costs to appropriate departments/agencies
• Overseeing the General Accounting unit, which includes escheatment of unclaimed funds and Deceased Estates, and overseeing Transient Occupancy Tax Collections and reporting.
• Monitoring and investigating taxpayer concerns and unusual transactions, analyzing and solving problems in tax related processes, and ensuring compliance with state and county regulations
• Performing the administrative service functions of budget and strategic plan development critical for the two major programs of public funds and property tax collection

DESIRABLE QUALIFICATIONS
In addition to the minimum qualifications, the ideal candidate will possess a minimum of six (6) years of progressive experience in accounting, finance, accounts payable, accounts receivable, collections, budget, and financial reporting policies and procedures in the public sector or for a large public or private corporation. The ideal candidate will also possess at least three (3) years of lead, supervisory, or management level experience with responsibilities for financial & fiscal management, customer service management, or compliance management-related operations.

In addition, the ideal candidate will possess extensive experience in the following core competencies:

Technical Knowledge | Technical Experience

• Strong knowledge of collection practices, regulations, compliance requirements, and Generally Accepted Accounting Principles (GAAP)
• Expertise in fiscal management, budgeting, forecasting and revenue analysis
• Skilled in interpreting policy, applying code requirements, and ensuring procedural consistency
  
• Proficiency in property tax billing and collection processes in public agency, commercial banking, utility or corporate environment
  
• Knowledge of risk management strategies
• Proficiency in financial data reconciliation and accounting processes
• Strong accounting, notation and internal control skills, including those related to account reconciliations and accounts payable
• Strong experience using Microsoft Office (Outlook, Word, and Excel) and commonly used accounting-related software programs
• General knowledge of government code for property taxes regarding bank account seizures and California Small Claims Court Procedures, court judgments, and Bankruptcy Law
  

Interpersonal Communication | Relationship Building

• Skilled in deescalating situations and responding professionally to upset customers, ensuring a positive and constructive resolution
• Ability to develop and implement process improvements to increase customer satisfaction and operational efficiency
• Building effective working relationships inside and outside the organization and dealing effectively with various levels of the organization
  

Leadership | Supervisory Skills

• Effectively manages, leads and coordinates with employees, management and executive staff to successfully develop strategic financial plans and budgets
• Effectively assigns work to others and provides challenging assignments that give responsibility, authority and autonomy to match developmental readiness
• Manage all aspects of performance management systems within established time frames
• Skilled in change management and process improvement
• Ability to manage complex operational units with high-volume workloads
  

Problem Solving | Analytical Skills

• Troubleshoot and solve property tax payment processing issues and resolve any denials and/or fraud situations on taxpayers’ payments
• Evaluate and recommend property tax and accounts receivables software systems and platforms as appropriate
• Manage and monitor daily operations, including review of cost accounting, budget analysis, preparing statistics on property taxes, including call center, payments and tracking and analyzing related fees
• Proactively identifies issues, assesses their impacts, and presents effective solutions to management
• Conducts research and implements strategies to enhance team processes, ensuring improved effectiveness, efficiency, and quality of service for all customers
  

Organization & Planning

• Prioritizes work to meet established deadlines. Works independently and manages time wisely
• Possesses the ability to use software systems to organize and keep track of information
• Possesses the ability to correctly identify available resources and organize them for optimal results
• Demonstrates strong attention to detail and consistently follows up with staff and customers to ensure accuracy and satisfaction
  

Communication | Oral & Written

• Demonstrates superior verbal and written communications skills by concisely articulating coherent ideas in an effective manner
• Communicates effectively with various levels of the organization, including staff, supervisors, and upper-level management
• Experience preparing official correspondence, policy documentation, and operational guidelines
  

LICENSE/CERTIFICATION
A valid California Class C Driver's License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions is required.
A Certified Treasury Professional, Certified Public Accountant, and/or Chartered Financial Analyst certification is highly desirable but not required.

MINIMUM QUALIFICATIONS
Please click here for details on the Business Services Manager, Senior classification, including the physical, mental, environmental and working conditions.

NOTE: Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credential Evaluation Services (N.A.C.E.S.).

RECRUITMENT PROCESS
Human Resource Services (HRS) will screen all application materials to identify qualified applicants. After screening, qualified applicants will be referred to the next step and notified of all further procedures applicable to their status in the competition.

Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.

Structured Oral Interview | SOI (Weighted 100%)
The Structured Oral Interview is a timed assessment. Applicants will provide answers to job-related questions, which will be rated by a panel of subject matter experts using standardized evaluation criteria. Only the most qualified candidates will advance to the next step in the recruitment process or will be placed on the eligible list.

Eligible List
Once the assessment has been completed, HRS will establish an eligible list of candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.

Based on the County's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

Veterans Employment Preference
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings. Please click here to review the policy.

ADDITIONAL INFORMATION

REASONABLE ACCOMMODATION

The County of Orange is committed to providing reasonable accommodations to qualified individuals with disabilities. Individuals who require a reasonable accommodation during the application or selection process should notify the recruiter listed on the job posting as soon as possible. Documentation supporting the accommodation request may be required.

EMAIL NOTIFICATION
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account.

NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.

FREQUENTLY ASKED QUESTIONS
Click here for additional Frequently Asked Questions.

For specific information pertaining to this recruitment, contact Chisom Okafor at chisom.okafor@ceo.oc.gov or (714) 834-7312.

EEO INFORMATION

Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.

Please note that Extra Help employees are not eligible for the benefits listed.



Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information

Closing Date/Time: 9/15/2026 11:59 PM Pacific