Associate Dispatcher

Summary

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.Our Vision:Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.Our Commitment:CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.Job SummaryMonitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.Essential FunctionsAnswers the telephone and performs call-ahead request for field technicians.Receives and dispatches calls and locates.Dispatches orders via Mobile Data.Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.Coordinates daily operational requirements between internal and external stakeholders.Resolves scheduling concerns between the company's Call Center, customers, and supervision to achieve optimum results.Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.Education DescriptionRequires a high school diploma or GED.ExperienceRequires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.Physical RequirementsAble to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.Able to sit, stand or walk for long periods of time.Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.Working ConditionsRequired to participate in CenterPoint Energy's Emergency Operation Plan (EOP).Able to work in an office environment.Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.Able to work in a fast-paced environment.We want you to knowBeing a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.What we bring to youCompetitive payPaid trainingBenefits eligibility begins on your first dayTransit subsidiesFlexible work schedule, paid holidays and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contributionJob Type: Full TimePosting Start Date:08/21/2026Posting End Date:08/24/2026This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.#LI-CNP

Job Description

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.Our Vision:Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.Our Commitment:CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.Job SummaryMonitors, dispatches and loads balance work orders to field personnel. Responds to requests on information and provides communication between customer service representatives and field personnel.Essential FunctionsAnswers the telephone and performs call-ahead request for field technicians.Receives and dispatches calls and locates.Dispatches orders via Mobile Data.Monitors, routes, and documents work orders to service technicians; reviews backlogged work orders.Coordinates daily operational requirements between internal and external stakeholders.Resolves scheduling concerns between the company's Call Center, customers, and supervision to achieve optimum results.Acts as liaison between the company, customers, state and local governmental agencies in an emergency situation.Education DescriptionRequires a high school diploma or GED.ExperienceRequires one year experience with SAP or a mobile data dispatching system and at least one year experience in/or supporting gas distribution operations or at least one year of equivalent dispatching experience.Physical RequirementsAble to exert up to 10 pounds of force occasionally, and/or a minimal amount of force frequently to lift, carry, push, pull, or otherwise move objects.Able to demonstrate and apply the manual dexterity to operate a personal computer and common office equipment.Able to sit, stand or walk for long periods of time.Able to communicate either written and verbal communications either in person or through technical equipment such as telephone.Working ConditionsRequired to participate in CenterPoint Energy's Emergency Operation Plan (EOP).Able to work in an office environment.Able to work regular hours, with occasional or mandatory overtime; may be required to work rotating shifts.Able to work in a fast-paced environment.We want you to knowBeing a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.What we bring to youCompetitive payPaid trainingBenefits eligibility begins on your first dayTransit subsidiesFlexible work schedule, paid holidays and paid time offAccess to discounts at fitness clubs and an on-site wellness center at our headquarters in HoustonProfessional growth and development programs including tuition reimbursement401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contributionJob Type: Full TimePosting Start Date:08/21/2026Posting End Date:08/24/2026This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.#LI-CNP