Service Dispatcher

Summary

Service DispatcherNew Palestine, INShifts/PayContract/short term position, 2-3 months, possible hire at end of assignmentMon-Fri, 8am-4pm, in office$31-$33 hrWhat You'll DoResponds promptly to customer inquiries.Receives incoming customer calls reporting repair issues needed for commercial trash and waste compactors.Assists customers with troubleshooting and resolving service-related issues.Communicates with network of repair techs and manages all communications between customer and technician until equipment is fixed.Documents in CRM database.What You'll Need3+ years of Customer Service phone experienceMicrosoft OutlookCRM experience (preferrable Salesforce)Strong communication and attention to detail skillsSelf-motivated and strong team player in a fast-paced growth environmentPreferred:Previous Dispatch experiencePrevious Trash/waste industry experienceAccounting software experienceWhy Apply?Competitive PayGreat work hours and weekends offMay possibly lead to a permanent positionAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.

Job Description

Service DispatcherNew Palestine, INShifts/PayContract/short term position, 2-3 months, possible hire at end of assignmentMon-Fri, 8am-4pm, in office$31-$33 hrWhat You'll DoResponds promptly to customer inquiries.Receives incoming customer calls reporting repair issues needed for commercial trash and waste compactors.Assists customers with troubleshooting and resolving service-related issues.Communicates with network of repair techs and manages all communications between customer and technician until equipment is fixed.Documents in CRM database.What You'll Need3+ years of Customer Service phone experienceMicrosoft OutlookCRM experience (preferrable Salesforce)Strong communication and attention to detail skillsSelf-motivated and strong team player in a fast-paced growth environmentPreferred:Previous Dispatch experiencePrevious Trash/waste industry experienceAccounting software experienceWhy Apply?Competitive PayGreat work hours and weekends offMay possibly lead to a permanent positionAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.