Senior Loss Control Specialist

Summary

Conduct thorough and objective investigations into violations of Community Guidelines and Terms of Service, including sensitive content such as child sexual exploitationIdentify violation trends and patterns by reviewing and analyzing internal data and conducting outside researchDevelop proposals for responding to violation trends through detection, policy change, and/or feature enhancementsOwn operational workflows, including industry-wide information sharing and law enforcement referralsRecommend tooling optimization and develop and improve processesWork with internal stakeholders on ad hoc safety-related projectsOwn new workflow launches end-to-endDevelop and conduct training for other Trust & Safety team membersProvide support to the global Trust & Safety team, potentially including a standing schedule with a weekend dayRequirements Comfort working within a content moderation environmentAbility to problem-solve independently and with peers, structuring ambiguous business challenges into actionable plansStrong analytical skills, including working with large data sets and providing insights through data visualization software such as Google Sheets, Looker, and GrafanaExperience using data querying languages, including SQL, for investigative workExperience working effectively with cross-functional teams and managementExcellent verbal and written communication skills and sound judgmentAbility to prioritize, focus, thrive in a dynamic environment, and adapt to evolving business needsProven track record of developing and implementing processes and identifying improvement opportunitiesExperience investigating criminality or abuse online or offlineExperience working with product and engineering teams to develop trust and safety tools and solutionsBachelor's degree or equivalent work experience3+ years of experience in technology, safety, or a related fieldFlexible work hours, full-time availability, and weekends as neededWillingness and ability to work with sensitive, offensive, or disturbing contentCore Competencies Demonstrates strong analytical skills and experience in data analysis, including proficiency in SQL and data visualization tools like Google Sheets, Looker, and Grafana. Proven ability to develop and implement processes in a content moderation environment while effectively collaborating with cross-functional teams.Highest-signal resume keywords Data AnalysisSQL ProficiencyContent Moderation ExperienceProcess DevelopmentCross-Functional CollaborationATS Optimization Keywords Hard Skills Data AnalysisSQLData VisualizationProcess DevelopmentInvestigative SkillsSoft Skills Problem-SolvingCommunicationJudgmentAdaptabilityPrioritizationIndustry Keywords Content ModerationTrust & SafetyCommunity GuidelinesTerms of ServiceCriminality InvestigationTools & Technologies Google SheetsLookerGrafana#J-18808-Ljbffr

Job Description

Conduct thorough and objective investigations into violations of Community Guidelines and Terms of Service, including sensitive content such as child sexual exploitationIdentify violation trends and patterns by reviewing and analyzing internal data and conducting outside researchDevelop proposals for responding to violation trends through detection, policy change, and/or feature enhancementsOwn operational workflows, including industry-wide information sharing and law enforcement referralsRecommend tooling optimization and develop and improve processesWork with internal stakeholders on ad hoc safety-related projectsOwn new workflow launches end-to-endDevelop and conduct training for other Trust & Safety team membersProvide support to the global Trust & Safety team, potentially including a standing schedule with a weekend dayRequirements Comfort working within a content moderation environmentAbility to problem-solve independently and with peers, structuring ambiguous business challenges into actionable plansStrong analytical skills, including working with large data sets and providing insights through data visualization software such as Google Sheets, Looker, and GrafanaExperience using data querying languages, including SQL, for investigative workExperience working effectively with cross-functional teams and managementExcellent verbal and written communication skills and sound judgmentAbility to prioritize, focus, thrive in a dynamic environment, and adapt to evolving business needsProven track record of developing and implementing processes and identifying improvement opportunitiesExperience investigating criminality or abuse online or offlineExperience working with product and engineering teams to develop trust and safety tools and solutionsBachelor's degree or equivalent work experience3+ years of experience in technology, safety, or a related fieldFlexible work hours, full-time availability, and weekends as neededWillingness and ability to work with sensitive, offensive, or disturbing contentCore Competencies Demonstrates strong analytical skills and experience in data analysis, including proficiency in SQL and data visualization tools like Google Sheets, Looker, and Grafana. Proven ability to develop and implement processes in a content moderation environment while effectively collaborating with cross-functional teams.Highest-signal resume keywords Data AnalysisSQL ProficiencyContent Moderation ExperienceProcess DevelopmentCross-Functional CollaborationATS Optimization Keywords Hard Skills Data AnalysisSQLData VisualizationProcess DevelopmentInvestigative SkillsSoft Skills Problem-SolvingCommunicationJudgmentAdaptabilityPrioritizationIndustry Keywords Content ModerationTrust & SafetyCommunity GuidelinesTerms of ServiceCriminality InvestigationTools & Technologies Google SheetsLookerGrafana#J-18808-Ljbffr