Crisis Dispatch Clinician - $4k Sign-On Bonus (2p-10p)

Summary

About The PositionUnder the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.This position is eligible forSign on Bonus $4000Retention Bonus $1000About The PositionUnder the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.Job RequirementsCrisis DispatcherMaintain professional interactions during crisis calls with all stakeholdersMaintain high levels of teamwork with effective communicationEngage in calls with an empathetic and professional attitudeUse critical thinking skills while triaging calls and dispatching cliniciansCase ManagementSupport the MRSS team in the management of cases referred for assessments and follow-up servicesCommunicate with and provide appropriate documentation to the PBH teamConduct satisfaction surveys and other quality assurance measures in support of the MRSS programMaintain appropriate and quality documentationData EntryEnter appropriate documentation into the DSCYF systemDevelop and maintain programmatic needs and outcome studies.General ResponsibilitiesUphold professional standards of treatment and the mission of the organizationMaintain a quality code of conduct, ethics and professionalismProvide goal-directed and team-oriented servicesCommunicate effectively and professionally with all stakeholdersWork environment: Call center, Office-based, Lewes, DelawarePhysical DemandsProlonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesTravel required: NoneRequired Education And ExperienceBachelor's degree from an accredited school in the human resource fieldPreferred Education And ExperienceMinimum of 1 year experience in mental health fieldCall center or emergency services experienceAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by TJCThrough DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers.Population served by DGS is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youthWhy Work at Delaware Guidance Services?BenefitsDGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:Competitive CompensationIncentive Pay for Specific RolesGenerous Paid Time Off ( starting at 44 days of paid leave a year )Up to 6% Annual Contribution to Your Retirement FundFree Professional Development OpportunitiesMedical, Dental and Vision InsuranceLife and Long-term Disability InsuranceMonday to Friday 2p -10p.#J-18808-Ljbffr

Job Description

About The PositionUnder the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.This position is eligible forSign on Bonus $4000Retention Bonus $1000About The PositionUnder the supervision of the Call Center Supervisor, the Call Center Dispatcher will take calls into the crisis call center for youth and families in crisis regarding psychological and emotional problems (such as out of control behavior, suicidal/homicidal ideation and/or family problems) while maintaining safety, obtaining all necessary triage information, and then dispatching a clinician. The Call Center Dispatcher will also assist in the daily case management duties for each county.Job RequirementsCrisis DispatcherMaintain professional interactions during crisis calls with all stakeholdersMaintain high levels of teamwork with effective communicationEngage in calls with an empathetic and professional attitudeUse critical thinking skills while triaging calls and dispatching cliniciansCase ManagementSupport the MRSS team in the management of cases referred for assessments and follow-up servicesCommunicate with and provide appropriate documentation to the PBH teamConduct satisfaction surveys and other quality assurance measures in support of the MRSS programMaintain appropriate and quality documentationData EntryEnter appropriate documentation into the DSCYF systemDevelop and maintain programmatic needs and outcome studies.General ResponsibilitiesUphold professional standards of treatment and the mission of the organizationMaintain a quality code of conduct, ethics and professionalismProvide goal-directed and team-oriented servicesCommunicate effectively and professionally with all stakeholdersWork environment: Call center, Office-based, Lewes, DelawarePhysical DemandsProlonged periods of sitting at a desk and working on a computerMust be able to lift up to 15 pounds at timesTravel required: NoneRequired Education And ExperienceBachelor's degree from an accredited school in the human resource fieldPreferred Education And ExperienceMinimum of 1 year experience in mental health fieldCall center or emergency services experienceAbout Delaware Guidance ServicesDelaware Guidance Services for Children and Youth, Inc. (DGS) is the largest provider of outpatient behavioral health services to children and families in Delaware. We operate offices in Wilmington, Newark, Dover, Lewes, and Seaford, and we are the only statewide not-for-profit outpatient behavioral health organization for children and adolescents accredited by TJCThrough DGS, clients and families have access to outpatient counseling, group therapy, parent-child interaction therapy, and school-based services. Our community-based service lines serve youth and families who require a more intense therapeutic protocol. DGS' 24-hour statewide Mobile Response and Stabilization Services (MRSS) dispatches skilled crisis intervention clinicians to provide immediate care to children experiencing behavioral health crises. Therapeutic options are available for a wide range of diagnoses including depression, anxiety, mood disorders, eating disorders, traumatic stress-related disorders, and suicidal ideation. In 2021, DGS clinicians provided over 54,000 direct care hours to children, youth, and families in Delaware. Over 93% of clients report improvement in their level of functioning following treatment, and therapeutic benefits derived from trauma-informed care extend to clients' siblings, caregivers, classmates, and peers.Population served by DGS is racially and ethnically diverse; 80% of DGS clients are Medicaid recipients and 90% have household incomes under $30,000. Many clients present with significant treatment challenges including learning impacts due to missed school and negative economic impact due to parental missed work. We provide care to anyone in need, regardless of insurance status or ability to pay for care. DGS also provides services specifically tailored to meet the unique behavioral health care needs of child welfare-involved families and foster youthWhy Work at Delaware Guidance Services?BenefitsDGS strives to build a collaborative, flexible, and client-focused work environment. Employee wellness is a top priority. In addition to offering flexible work arrangements, DGS offers a comprehensive and competitive employee benefits package including the following:Competitive CompensationIncentive Pay for Specific RolesGenerous Paid Time Off ( starting at 44 days of paid leave a year )Up to 6% Annual Contribution to Your Retirement FundFree Professional Development OpportunitiesMedical, Dental and Vision InsuranceLife and Long-term Disability InsuranceMonday to Friday 2p -10p.#J-18808-Ljbffr