Associate (Consultant)-Contact Center with Five9

Summary

Associate (Consultant)-Contact Center with Five9 QUALIFICATIONS:Minimum Education and Experience:· Minimum 3+ years of experience related to Contact Center engineering· Three to five years' experience working on call center technologies such as Five9, Cisco, AvayaPreferred Education, Additional Qualifications and Experience:Salesforce experienceWorking knowledge of workforce management, contact center reportingRequired Knowledge, Skills, and/or Abilities:· Knowledge of the business of contact centers· Knowledge of VOIP servers (VOIP cloud a plus), SIP, trunk group configuration and signaling protocols.· Knowledge of implementation and conversion activities· Experience creating technical documents for a wide variety of audiences· Strategic and critical thinking skills· Strong organizing skills, with the ability to prioritize and respond to shifting deadlines· Strong analytical skills· Strong business acumen and political savvy· Strong problem-solving skills· Ability to work effectively with a wide variety of people in individual and group settings· Strong time management skills#J-18808-Ljbffr

Job Description

Associate (Consultant)-Contact Center with Five9 QUALIFICATIONS:Minimum Education and Experience:· Minimum 3+ years of experience related to Contact Center engineering· Three to five years' experience working on call center technologies such as Five9, Cisco, AvayaPreferred Education, Additional Qualifications and Experience:Salesforce experienceWorking knowledge of workforce management, contact center reportingRequired Knowledge, Skills, and/or Abilities:· Knowledge of the business of contact centers· Knowledge of VOIP servers (VOIP cloud a plus), SIP, trunk group configuration and signaling protocols.· Knowledge of implementation and conversion activities· Experience creating technical documents for a wide variety of audiences· Strategic and critical thinking skills· Strong organizing skills, with the ability to prioritize and respond to shifting deadlines· Strong analytical skills· Strong business acumen and political savvy· Strong problem-solving skills· Ability to work effectively with a wide variety of people in individual and group settings· Strong time management skills#J-18808-Ljbffr