WHP Dispatcher I

Summary

Dispatcher I The Wyoming Department of Transportation (WYDOT) is committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a Dispatcher I for the Wyoming Highway Patrol Dispatch Program in Cheyenne, Wyoming. The Wyoming Highway Patrol are leaders and partners in public safety, ensuring a safer tomorrow. The Wyoming Highway Patrol is looking for candidates who want a rewarding career and to make a difference. If you're able to calmly and accurately process information, sometimes during high-stress or emergencies, then this job may be perfect for you! At the Wyoming Highway Patrol, we're committed to making a difference while serving with compassion and professionalism. To see what life at WYDOT can mean for you, we invite you to view below:A Wyoming Highway Patrol Dispatcher I is the entry-level WHP dispatch personnel. Formal classroom and on-the-job training introduce this unique career field to successful candidates, providing basic knowledge, fundamentals, and procedures needed in this position. WHP dispatchers provide the vital communications link between the public and emergency services, utilizing a two-way radio system and extensive computer operations. With an emphasis on officer safety, WHP dispatchers also ensure law enforcement officers receive the necessary assistance and backup. WHP dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays.When the unexpected happens on Wyoming's vast highways, yours is the first voice of hope. We aren't just looking for operators; we are looking for the backbone of public safetythe steady hands and sharp minds who guide our Troopers and protect our citizens. Are you ready to level up? Please complete your application today to see if you have what it takes to join our agency and be ready to begin our next training phase.This position offers:$2,000 Hiring Bonus See Notes section for EligibilityCulture of public service and a commitment to work/life balanceCheyenne is the capital city of Wyoming. It is home to Cheyenne Frontier Days, which is held over ten days centered around the last full week in July, is known as the largest outdoor rodeo and western festival in the world, and the Cheyenne Frontier Days Old West Museum, with exhibits about early rodeos and artifacts like 19th-century passenger wagons. Wyoming is one of the few states with no state income tax.Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457B plans that help you build a secure futureMeaningful work that makes a difference for Wyoming communitiesand MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: Resource Contact: Keri Long 307-777-4104 Keri.Long@wyo.govESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.To be successful, employees must pass each phase of this training. Doing so requires extensive homework and independent study and guidance and advice from experienced trainers and colleagues.Upon successful completion of the classroom portion of the training, a phone room training program begins. Upon successful completion of the phone room training, a radio training program begins.Learn basic knowledge, fundamentals, and procedures of law enforcement dispatching.Under supervision, completes on-the-job training, which involves actual workplace conditions that ensure the linkages between classroom knowledge and job performance skills.Must develop an experience base that complements the formal classroom training.Upon completing the identified tasks and proper record documentation, the dispatcher must progress to a level where constant supervision is no longer required.Performs the next level's duties but is in an evaluation status that determines if job performance is satisfactory and meets the requirements necessary to be promoted.Preference may be given to applicants exhibiting highly desired attributes such good communication and people skills; attention to detail; good memory retention; familiarity with computers; and strong typing ability. However, anyone interested in these areas is encouraged to apply. We will provide the successful applicant with training and mentorship to ensure that you have the resources and knowledge needed to succeed.Must be a US CitizenKnowledge of basic law enforcement principles with emphasis on officer safety procedures and protocol.Knowledge of the role and key components of all criminal justice agencies and the use of available resources (including wrecker companies, emergency services, and other support organizations.)Knowledge of city, county, and state multi-jurisdictional boundaries and a computerized mapping system.Knowledge of codes, abbreviations, vernacular, and phraseology used in law enforcement.Knowledge of policies, procedures, formats, and codes established by the FBI concerning the National Crime Information Center (NCIC) network.Minimum Qualifications: Education & Experience Substitution: 1-3 years of progressive work experience (typically in Dispatch) Certificates, Licenses, Registrations: None OR Education: Associate's Degree Experience: No prior experience required Certificates, Licenses, Registrations: NonePhysical Working Conditions:Applicants must be able to work shifts, holidays, and weekends.Applicants must be physically able to hear and record messages transmitted over radio, telephone, or similar devices.Notes:FLSA: Non-ExemptCandidates hired into this classification typically qualify to promote to a PSDI06 (Dispatcher II: $29.41 hourly) within two years.Applicants must not have driving privilege suspensions within three (3) years of the test date.Applicants will be subject to a thorough background investigation, including a credit check and psychological, polygraph, medical, and drug testing.Applicants must pass an FBI fingerprint check and must not have any felony convictions or indictments.Applicants must not have used marijuana within one (1) year of the test date.Applicants must not have used any other controlled substance within three (3) years of the test date.Must be a U.S. citizen.Please note these positions will not be hired until after 10/1/2026.The Wyoming Department of Transportation and Wyoming Highway Patrol are Drug-Free Workplaces.E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.Qualifying eligibility and criteria for the hiring bonusTemporary employees accepting a part-time permanent position.Current employees accepting a promotional opportunity - recruitment must have been opened to the public.One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.Employees would only be eligible for one (1) hiring bonus in a 12 month period.If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.Working for the State of Wyoming means more than a job it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:Comprehensive health coverage medical, dental, and vision plans for you and your familyVoluntary Benefits including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules vacation, sick leave, paid FMLA and 11 paid holidays each year

Job Description

Dispatcher I The Wyoming Department of Transportation (WYDOT) is committed to providing a safe, high-quality, and efficient transportation system for the State of Wyoming. We are currently seeking a Dispatcher I for the Wyoming Highway Patrol Dispatch Program in Cheyenne, Wyoming. The Wyoming Highway Patrol are leaders and partners in public safety, ensuring a safer tomorrow. The Wyoming Highway Patrol is looking for candidates who want a rewarding career and to make a difference. If you're able to calmly and accurately process information, sometimes during high-stress or emergencies, then this job may be perfect for you! At the Wyoming Highway Patrol, we're committed to making a difference while serving with compassion and professionalism. To see what life at WYDOT can mean for you, we invite you to view below:A Wyoming Highway Patrol Dispatcher I is the entry-level WHP dispatch personnel. Formal classroom and on-the-job training introduce this unique career field to successful candidates, providing basic knowledge, fundamentals, and procedures needed in this position. WHP dispatchers provide the vital communications link between the public and emergency services, utilizing a two-way radio system and extensive computer operations. With an emphasis on officer safety, WHP dispatchers also ensure law enforcement officers receive the necessary assistance and backup. WHP dispatchers require excellent interpersonal skills, good memory retention, and the ability to calmly and accurately process information under pressure. Work involves rotating shifts, weekends, and holidays.When the unexpected happens on Wyoming's vast highways, yours is the first voice of hope. We aren't just looking for operators; we are looking for the backbone of public safetythe steady hands and sharp minds who guide our Troopers and protect our citizens. Are you ready to level up? Please complete your application today to see if you have what it takes to join our agency and be ready to begin our next training phase.This position offers:$2,000 Hiring Bonus See Notes section for EligibilityCulture of public service and a commitment to work/life balanceCheyenne is the capital city of Wyoming. It is home to Cheyenne Frontier Days, which is held over ten days centered around the last full week in July, is known as the largest outdoor rodeo and western festival in the world, and the Cheyenne Frontier Days Old West Museum, with exhibits about early rodeos and artifacts like 19th-century passenger wagons. Wyoming is one of the few states with no state income tax.Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457B plans that help you build a secure futureMeaningful work that makes a difference for Wyoming communitiesand MUCH MORE! Click here for detailed information, or you can watch this short video to learn about our benefit package!Want to see the full value of your compensation beyond salary? Explore our Total Compensation Calculator: Resource Contact: Keri Long 307-777-4104 Keri.Long@wyo.govESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.To be successful, employees must pass each phase of this training. Doing so requires extensive homework and independent study and guidance and advice from experienced trainers and colleagues.Upon successful completion of the classroom portion of the training, a phone room training program begins. Upon successful completion of the phone room training, a radio training program begins.Learn basic knowledge, fundamentals, and procedures of law enforcement dispatching.Under supervision, completes on-the-job training, which involves actual workplace conditions that ensure the linkages between classroom knowledge and job performance skills.Must develop an experience base that complements the formal classroom training.Upon completing the identified tasks and proper record documentation, the dispatcher must progress to a level where constant supervision is no longer required.Performs the next level's duties but is in an evaluation status that determines if job performance is satisfactory and meets the requirements necessary to be promoted.Preference may be given to applicants exhibiting highly desired attributes such good communication and people skills; attention to detail; good memory retention; familiarity with computers; and strong typing ability. However, anyone interested in these areas is encouraged to apply. We will provide the successful applicant with training and mentorship to ensure that you have the resources and knowledge needed to succeed.Must be a US CitizenKnowledge of basic law enforcement principles with emphasis on officer safety procedures and protocol.Knowledge of the role and key components of all criminal justice agencies and the use of available resources (including wrecker companies, emergency services, and other support organizations.)Knowledge of city, county, and state multi-jurisdictional boundaries and a computerized mapping system.Knowledge of codes, abbreviations, vernacular, and phraseology used in law enforcement.Knowledge of policies, procedures, formats, and codes established by the FBI concerning the National Crime Information Center (NCIC) network.Minimum Qualifications: Education & Experience Substitution: 1-3 years of progressive work experience (typically in Dispatch) Certificates, Licenses, Registrations: None OR Education: Associate's Degree Experience: No prior experience required Certificates, Licenses, Registrations: NonePhysical Working Conditions:Applicants must be able to work shifts, holidays, and weekends.Applicants must be physically able to hear and record messages transmitted over radio, telephone, or similar devices.Notes:FLSA: Non-ExemptCandidates hired into this classification typically qualify to promote to a PSDI06 (Dispatcher II: $29.41 hourly) within two years.Applicants must not have driving privilege suspensions within three (3) years of the test date.Applicants will be subject to a thorough background investigation, including a credit check and psychological, polygraph, medical, and drug testing.Applicants must pass an FBI fingerprint check and must not have any felony convictions or indictments.Applicants must not have used marijuana within one (1) year of the test date.Applicants must not have used any other controlled substance within three (3) years of the test date.Must be a U.S. citizen.Please note these positions will not be hired until after 10/1/2026.The Wyoming Department of Transportation and Wyoming Highway Patrol are Drug-Free Workplaces.E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities.Qualifying eligibility and criteria for the hiring bonusTemporary employees accepting a part-time permanent position.Current employees accepting a promotional opportunity - recruitment must have been opened to the public.One year of service to WYDOT must be completed; failure to complete this requirement will forfeit the hiring incentive, and funds will be recouped from final pay.Internal candidates would be required to remain in the position for a minimum of one (1) year from their promotion date.Employees would only be eligible for one (1) hiring bonus in a 12 month period.If the employee elects to downgrade through an active recruitment and/or appointment during the twelve (12) month period, they would be required to pay the bonus back.Working for the State of Wyoming means more than a job it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:Comprehensive health coverage medical, dental, and vision plans for you and your familyVoluntary Benefits including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules vacation, sick leave, paid FMLA and 11 paid holidays each year