Child Development Care Coordinator

Job Description

Description

Under general supervision, provides direct service to Alameda County families providing information and linking families to services and community resources that support and/or enhance their child(ren)’s development; assesses needs and eligibility for programs/services, processes referrals and inquiries from the early childhood central access point, and manages assigned cases. Additionally, as agency and program needs evolve, additional duties may be assigned to support service delivery and departmental priorities

• Processes a high volume of referrals and inquiries received by the Help Me Grow (HMG) Phone Line/ early childhood central access point in support of early childhood development and social-emotional well-being.
• Contacts families via telephone to address developmental and behavioral questions or concerns and other family needs; develops child-centered care plans, assists with understanding and supporting their child’s development, understanding available resources and services, and empowers and educates families to navigate resources and advocate for their child(ren).
• Assesses child/family needs and eligibility for programs/services; identifies appropriate referrals and coordinates referral to community resources, entitlement systems, and services that address social determinants of health; links families to other HMG components such as family navigation, and/or other agencies for family support and/or further assessment.
• Consults with service providers regarding potential referrals, developmental and behavioral concerns of children, appropriate referral pathways, and community resources available to families.
• Conducts timely follow-up with families and providers to monitor developmental progress, ensure connection with services, and provide additional information and activities; provides feedback to referral sources of status and outcomes.
• Reviews and maintains accuracy of data of HMG Phone Line activities; analyzes data and makes recommendations for improvement; identifies systems barriers to service delivery and access and collaborates with HMG staff and partners to address barriers.
• Cultivates and maintains strong interagency relationships with community agencies/resources in order to ensure coordinated linkages to needed services.

Qualifications

Minimum Qualifications

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. Additional experience and/or education can be substituted to meet typical qualifications. A typical way to obtain the required qualifications would be:

Three (3) years of increasingly responsible experience in child development, social service, or psychology supplemented by college level coursework or training in child development, social work, psychology, or a closely related field.

Additional relevant work experience may be substituted to meet the college coursework/bachelor's degree standard.

Knowledge of:

• General knowledge of child development (typical and atypical), developmental disabilities, infant and early childhood mental health, family support, and the social determinants of health.
• Principles and practices of assessment and early intervention of children birth to age five.
• Social service, health, education and developmental agencies and resources in Alameda County.
• Entitlement systems for children birth to age five and their families, including eligibility requirements.
• Outreach, interviewing, and care coordination/navigation skills and techniques.
• Strategies for effective problem-solving and identification of systems issues.
• Applicable federal, state, and local laws, codes, and regulations as well as industry standards and best practices pertinent to the assigned area of responsibility.
• Agency and mandated safety rules, regulations, and protocols
• Techniques for providing a high level of customer service, by effectively dealing with the public, vendors, contractors, and Agency staff.
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.

Ability to:

• Use the telephone as the primary mode of communication, work effectively with and outreach to ethnically and culturally diverse families.
• Promote basic principles of health promotion and preventative health care with an understanding and acceptance of differences in attitudes toward health care and services.
• Gain confidence of and obtain personal and confidential data from clients, work with and safeguard confidential information.
• Effectively represent the department and the Agency in meetings with governmental agencies; community groups; various business, and professional organizations; and in meetings with individuals.
• Understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures, and standards relevant to work performed.
• Prepare clear and concise correspondence, documentation, and other written materials.
• Use tact, initiative, prudence, and judgment within general policy and procedural guidelines .
• Organize work, set priorities, meet critical deadlines, and follow-up on assignments.
• Communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
• Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
• Effectively use computer systems, software applications relevant to work performed, and modern business equipment to perform a variety of work tasks.
• Observes and complies with all Agency and mandated safety rules, regulations, and protocols.

Additional Requirement:

• Bilingual proficiency is strongly preferred.

Please note:

• This position is designated as full remote, but employees come to the office to attend meetings and as requested.
  
  

• All First 5 employees must live and work in California.
  
  

• The salary range for this position is $77,500 to $112,000 and as an independent government agency, the posted salary is the set salary range for this position. We cannot offer salaries above this posted range.
  
  

• We conduct reference and background checks for all potential employees.
  
  

About First 5 Alameda County

First 5 Alameda County believes every child in Alameda County should have optimal health, development, and well-being to reach their greatest potential. Through innovative programs and policy advocacy, we help provide children and their families access to resources that support their first five years of development.

Join our mission-driven team that in partnership with the community, supports a county-wide continuous prevention and early intervention system that promotes optimal health and development, narrows disparities, and improves peak years of child development.

 

First 5 Alameda County Benefits

We offer a comprehensive benefits package with health care options to meet the diverse needs of our employees and their families. These benefits include but are not limited to Medical, Dental, & Vision Coverage, $1,500 credit per year to spend on benefits, Health and Dependent Care Flexible Spending Accounts (FSAs), Employer Paid & Voluntary Life & AD&D Insurance, Long-Term Disability Insurance, Retirement Plans including the ACERA Pension Plan, Commuter Benefits, Employee Assistance Plan and more.

We also offer paid vacation, paid time off and sick time. We have 17 paid holidays including the week between Christmas Day and New Year's Day as paid time off.