Passenger Flight Lead

Summary

Airport Passenger Operations Flight Lead

Under immediate supervision, is responsible for ensuring staff is operating according to airline and airport rules and regulations. Greets airline passengers at ticketing for flight check in and gate levels. Performs loading and unloading of passengers and baggage at aircraft. Performs Ground Security Coordinator (GSC) duties. Resolves customer complaints. Position creates and assigns staff duties and holds pre/post flight briefings.

Assign other agents' duties and tasks for scheduled shifts. Ability to deal with face-to-face conflict resolution in a calm demeanor. Assists with mentoring and training with new hires. Performs/assist with ticketing and passenger check in. Guide passengers through the ticketing and aircraft boarding process. Performs Ground Security Coordinator duties. Checks facility cleanliness before and after operations. Maintains security awareness and hazardous materials awareness appropriate to the airport and aircraft environment. Files flight closeout paperwork as required by airline. Send flight report summary and issues as required by management team. Responsible for reporting irregularities. Assists with collecting reports. Assists with implementing processes, procedures and policies. Complete additional duties such as aircraft pushback operation and aircraft deicing. Other assignments and/or duties as directed.

Works in both indoor and outdoor environments, including adverse weather conditions. Must be able to work under hazardous conditions (i.e. high places, moving machinery, noise, etc.). The worker is subject to fumes, odors, dust, hot and cold climates, and precipitation. This position requires flexibility, including weekends, holidays, and irregular hours based on flight schedules, including on-call 24 hour status Flooring carpet and concrete surfaces. Lighting variable, natural and artificial light. Temperature variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc. Noise: subject to aircraft engine and equipment noise Safety equipment: gloves, safety work boots, safety goggles/glasses, ear plugs and/or other personal protective equipment depending on job assignment, etc. All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.

Education/Certification - High school diploma or GED. Must possess and maintain a valid Ohio driver license, in good standing.

Experience - Heavy machinery and/or vehicle operator experience preferred.

Skills/Abilities - Ability to read and understand training manuals. Ability to work well independently. Ability to cooperate and communicate well with others. Ability to maintain a positive attitude. Required to have regular and predictable attendance. Ability to work as part of a team, take direction and learn quickly in a fast-paced environment. Strong computer skills.

Climbing - Up to three flights including ladders, stairs, ramps, etc.

Stooping - Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

Kneeling - Resting on knee or knees.

Crouching - Bending downward and forward at the leg and spine.

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - For extended time periods, potentially outdoors in varying temperatures.

Walking - Especially for long distances.

Pushing - Using upper body to press against something with steady force.

Pulling - Using upper body to draw, drag, haul, or tug objects.

Lifting - Use of upper body and back muscles to lift objects.

Grasping - Using fingers and palm on an object for gripping, lifting and pushing.

Average hearing - Ability to hear average or normal conversations and receive ordinary information.

Fine, acute visual abilities - Fine visual acuity, color vision; or depth perception and/or field of vision.

Physical strength - Must be physically able to perform the essential functions and basic duties of assigned job. Ability to lift up to 70 lbs.

Job Description

Airport Passenger Operations Flight Lead

Under immediate supervision, is responsible for ensuring staff is operating according to airline and airport rules and regulations. Greets airline passengers at ticketing for flight check in and gate levels. Performs loading and unloading of passengers and baggage at aircraft. Performs Ground Security Coordinator (GSC) duties. Resolves customer complaints. Position creates and assigns staff duties and holds pre/post flight briefings.

Assign other agents' duties and tasks for scheduled shifts. Ability to deal with face-to-face conflict resolution in a calm demeanor. Assists with mentoring and training with new hires. Performs/assist with ticketing and passenger check in. Guide passengers through the ticketing and aircraft boarding process. Performs Ground Security Coordinator duties. Checks facility cleanliness before and after operations. Maintains security awareness and hazardous materials awareness appropriate to the airport and aircraft environment. Files flight closeout paperwork as required by airline. Send flight report summary and issues as required by management team. Responsible for reporting irregularities. Assists with collecting reports. Assists with implementing processes, procedures and policies. Complete additional duties such as aircraft pushback operation and aircraft deicing. Other assignments and/or duties as directed.

Works in both indoor and outdoor environments, including adverse weather conditions. Must be able to work under hazardous conditions (i.e. high places, moving machinery, noise, etc.). The worker is subject to fumes, odors, dust, hot and cold climates, and precipitation. This position requires flexibility, including weekends, holidays, and irregular hours based on flight schedules, including on-call 24 hour status Flooring carpet and concrete surfaces. Lighting variable, natural and artificial light. Temperature variable environmental conditions based on the daily weather forecast. May be exposed to seasonal temperatures and precipitation, dust etc. Noise: subject to aircraft engine and equipment noise Safety equipment: gloves, safety work boots, safety goggles/glasses, ear plugs and/or other personal protective equipment depending on job assignment, etc. All candidates must be able to pass a fingerprint criminal history check in order to receive airport badge.

Education/Certification - High school diploma or GED. Must possess and maintain a valid Ohio driver license, in good standing.

Experience - Heavy machinery and/or vehicle operator experience preferred.

Skills/Abilities - Ability to read and understand training manuals. Ability to work well independently. Ability to cooperate and communicate well with others. Ability to maintain a positive attitude. Required to have regular and predictable attendance. Ability to work as part of a team, take direction and learn quickly in a fast-paced environment. Strong computer skills.

Climbing - Up to three flights including ladders, stairs, ramps, etc.

Stooping - Bending downward and forward at the waist. Requires full use of lower extremities and back muscles.

Kneeling - Resting on knee or knees.

Crouching - Bending downward and forward at the leg and spine.

Reaching - Extending hand(s) and arm(s) in any direction.

Standing - For extended time periods, potentially outdoors in varying temperatures.

Walking - Especially for long distances.

Pushing - Using upper body to press against something with steady force.

Pulling - Using upper body to draw, drag, haul, or tug objects.

Lifting - Use of upper body and back muscles to lift objects.

Grasping - Using fingers and palm on an object for gripping, lifting and pushing.

Average hearing - Ability to hear average or normal conversations and receive ordinary information.

Fine, acute visual abilities - Fine visual acuity, color vision; or depth perception and/or field of vision.

Physical strength - Must be physically able to perform the essential functions and basic duties of assigned job. Ability to lift up to 70 lbs.