Emergency Dispatcher

Summary

Route Dispatch Team Lead What Makes Fox Different? Our Culture.Are you ready to take the next step into leadership? We're looking for a motivated, dependable Team Lead who not only understands dispatching but can lead, coach, and develop a high-performing team.This is a hands-on leadership role where you'll work directly alongside the Branch Operations Manager as their right hand, helping drive efficiency, support the team, and keep daily operations running smoothly. This is an in office position and not remote.Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.What We OfferStarting at $19 - $21 per hourCompetitive Health Insurance including Medical, Dental, and Vision for full-time employees401k with a generous company matchPTO for Full-time individualsPaid Holidays for full-time employeesPaid Sick leave and Bereavement for FT/PT employeesEmployee Stock Purchase PlanEmpowering and positive workplace cultureStrong potential and room for growth with an Individualized Leadership Plan for every team memberPaid hands-on training opportunitiesReferral bonusesResponsibilitiesA day in the life of a Route Dispatch Team Lead:Lead, train, and coach a team of Route DispatchersEnsure routes are built for maximum efficiency and productivityStep in to assist with dispatching when needed or when coverage is shortSupport real-time scheduling, routing adjustments, and technician communicationHelp troubleshoot challenges and guide the team through fast-paced situationsMaintain high standards of accuracy in scheduling, customer communication, and account managementAssist in developing processes and improving team performanceWhat You'll Bring:Proven experience in dispatching, scheduling, or routingStrong Microsoft Office skillsAbility to quickly learn and master routing systemsLeadership mindset with the ability to coach, motivate, and hold a team accountableStrong problem-solving and decision-making skillsExcellent communication and organizationReliable, punctual, and able to lead in a fast-paced environmentWillingness to jump in and support the team whenever neededAvailability to work one Saturday per month is requiredWhy This Role Matters:You'll be the bridge between leadership and the dispatch teamdriving performance, supporting your team, and making a real impact on daily operations. This is a developmental role with the opportunity to grow alongside leadership and build your management skills.If you're ready to lead from the front and make an impact every day, apply now.QualificationsFull-Time (9am - 6pm)High School Diploma required; some college preferredMinimum 2 years of experience in a related field preferredExperience with computer database systems or softwareAbility to quickly learn Pest Routes and routing methods to maximize efficiencyStrong adaptability and professionalism in fast-paced or high-stress situationsGrowth mindset with a desire to learn and improvePositive, professional appearance and demeanorExcellent verbal and written communication skillsGenuine personality with confidence in office and customer service skillsMore Than Pest ControlAt Fox, we're more than a company that provides top-quality pest control services. Our greatest priority is building lasting relationshipswith our employees, customers, and communities.Everything we do is guided by our core focus:Relationships First. Service Always.Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer#FPC123

Job Description

Route Dispatch Team Lead What Makes Fox Different? Our Culture.Are you ready to take the next step into leadership? We're looking for a motivated, dependable Team Lead who not only understands dispatching but can lead, coach, and develop a high-performing team.This is a hands-on leadership role where you'll work directly alongside the Branch Operations Manager as their right hand, helping drive efficiency, support the team, and keep daily operations running smoothly. This is an in office position and not remote.Founded in 2012, Fox Pest Control has experienced dramatic growth over the last several years, ranking on the INC 5000 list two years in a row and was awarded the Utah Business Magazine Fast 50 award in 2022. With over 30 locations across the country in 15 states, Fox's growth is attributed to its solid core values and mission to develop confident leaders and empower individuals to provide strong, outstanding service.We aren't just a pest control company that provides top-quality service. Our number one priority is to develop and strengthen lasting relationships with our employees, customers, and anyone else with whom we come in contact. By building up leaders and maintaining positive relationships with our customers, we work to make a difference in the lives of our employees and community. We focus on RELATIONSHIPS FIRST and SERVICE ALWAYS.What We OfferStarting at $19 - $21 per hourCompetitive Health Insurance including Medical, Dental, and Vision for full-time employees401k with a generous company matchPTO for Full-time individualsPaid Holidays for full-time employeesPaid Sick leave and Bereavement for FT/PT employeesEmployee Stock Purchase PlanEmpowering and positive workplace cultureStrong potential and room for growth with an Individualized Leadership Plan for every team memberPaid hands-on training opportunitiesReferral bonusesResponsibilitiesA day in the life of a Route Dispatch Team Lead:Lead, train, and coach a team of Route DispatchersEnsure routes are built for maximum efficiency and productivityStep in to assist with dispatching when needed or when coverage is shortSupport real-time scheduling, routing adjustments, and technician communicationHelp troubleshoot challenges and guide the team through fast-paced situationsMaintain high standards of accuracy in scheduling, customer communication, and account managementAssist in developing processes and improving team performanceWhat You'll Bring:Proven experience in dispatching, scheduling, or routingStrong Microsoft Office skillsAbility to quickly learn and master routing systemsLeadership mindset with the ability to coach, motivate, and hold a team accountableStrong problem-solving and decision-making skillsExcellent communication and organizationReliable, punctual, and able to lead in a fast-paced environmentWillingness to jump in and support the team whenever neededAvailability to work one Saturday per month is requiredWhy This Role Matters:You'll be the bridge between leadership and the dispatch teamdriving performance, supporting your team, and making a real impact on daily operations. This is a developmental role with the opportunity to grow alongside leadership and build your management skills.If you're ready to lead from the front and make an impact every day, apply now.QualificationsFull-Time (9am - 6pm)High School Diploma required; some college preferredMinimum 2 years of experience in a related field preferredExperience with computer database systems or softwareAbility to quickly learn Pest Routes and routing methods to maximize efficiencyStrong adaptability and professionalism in fast-paced or high-stress situationsGrowth mindset with a desire to learn and improvePositive, professional appearance and demeanorExcellent verbal and written communication skillsGenuine personality with confidence in office and customer service skillsMore Than Pest ControlAt Fox, we're more than a company that provides top-quality pest control services. Our greatest priority is building lasting relationshipswith our employees, customers, and communities.Everything we do is guided by our core focus:Relationships First. Service Always.Fox Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer#FPC123