SPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT

Summary

Saint Dominic's Family Services is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster and this EEO is the Law Poster SupplementSPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT Full Time/Part Time Regular Full Time Total Hours Per Week 35 From Salary $65,000 To Salary $75,000Job Summary: The Specialist – PCM conducts investigations and supports incident management activities across agency programs, including the review, tracking, analysis, and follow-up of incidents, complaints, allegations, and regulatory concerns. This position promotes timely and objective investigations, regulatory compliance, operational accountability, risk reduction, and the consistent application of Performance & Compliance Management standards. While this position's primary assignment is to conduct investigations and support incident management activities across agency programs, the Specialist – PCM may also perform compliance monitoring, audits, evaluations, quality monitoring, training, and other PCM responsibilities based on agency and departmental priorities.Duties & Responsibilities Investigations & Incident Management Conduct investigations related to incidents, complaints, and regulatory concerns across programs, as assignedDevelop investigative plans; identify relevant witnesses, records, policies, regulatory requirements, and other evidence necessary to address each allegation or concernPerform interviews, collect statements, and review documentation to ensure thorough and objective investigationsAnalyze testimonial, documentary, electronic, and physical evidence to reach objective, evidence-supported findings and identify any immediate safety, compliance, or operational concerns requiring escalationPrepare clear, comprehensive investigative reports with findings and recommendationsEnsure investigations are completed in a timely manner and in compliance with all applicable regulatory standards, including but not limited to the NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entitiesTrack and monitor incident data and follow-up actionsAudit, Evaluation & Quality Monitoring Conduct program audits, compliance reviews, performance evaluations, and case record reviews across assigned programsMonitor program performance indicators, regulatory requirements, and compliance metrics.Identify compliance gaps, trends, and opportunities to strengthen internal controls while providing actionable recommendationsSupport the development, implementation, monitoring, and follow-up of corrective action plansParticipate in internal and external audits, including PAMS, VARs, surveys, site visits, and other regulatory reviews as assignedData, Reporting & Trend Analysis Collect, analyze, and interpret data related to incidents, audits, and program performanceDevelop and maintain tracking systems, logs, and databasesGenerate recurring and ad hoc reports regarding audit findings, compliance trends, regulatory performance, corrective actions, and organizational riskIdentify patterns and emerging risks and provide recommendations for mitigationSupport leadership with data-driven insights for decision-makingTraining, Collaboration & Support Provide technical assistance and support to program leadership and staff regarding compliance requirements, investigations, audits, corrective actions, and quality-improvement initiativesConduct staff training on incident management, regulatory requirements, investigative processes, and audit findingsConduct staff training on incident management, regulatory requirements, investigative processes, and audit findingsParticipate in new-hire training, as needed, to provide instruction on incident reporting requirements, investigative processes, staff responsibilities and cooperation with agency investigationsContribute to internal committees, meetings, and quality-improvement initiativesCollaborate with cross-functional teams to promote alignment with regulatory requirements and agency compliance standardsFlexibility & Operational Support Adjust workload and priorities based on agency priorities, departmental needs, regulatory changes, and emerging issuesProvide cross-functional collaboration and support based on operational needs and departmental prioritiesPerform other duties and responsibilities as assignedEducation & Experience Bachelor's degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degreeMinimum of 1–3 years of experience in compliance, investigations, quality improvement, auditing, or related field preferredExperience working within regulated environments (NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities) strongly preferredValid, non-restricted New York State driver's license required.Physical Requirements: Prolonged periods of sitting at a desk and working on a computerAbility to lift up to 25 pounds if neededRequired to commute to other agency locations as needed#J-18808-Ljbffr

Job Description

Saint Dominic's Family Services is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans). To read more about this, view the EEO is the Law poster and this EEO is the Law Poster SupplementSPECIALIST (INCIDENTS & INVESTIGATIONS)-PCM DEPARTMENT Full Time/Part Time Regular Full Time Total Hours Per Week 35 From Salary $65,000 To Salary $75,000Job Summary: The Specialist – PCM conducts investigations and supports incident management activities across agency programs, including the review, tracking, analysis, and follow-up of incidents, complaints, allegations, and regulatory concerns. This position promotes timely and objective investigations, regulatory compliance, operational accountability, risk reduction, and the consistent application of Performance & Compliance Management standards. While this position's primary assignment is to conduct investigations and support incident management activities across agency programs, the Specialist – PCM may also perform compliance monitoring, audits, evaluations, quality monitoring, training, and other PCM responsibilities based on agency and departmental priorities.Duties & Responsibilities Investigations & Incident Management Conduct investigations related to incidents, complaints, and regulatory concerns across programs, as assignedDevelop investigative plans; identify relevant witnesses, records, policies, regulatory requirements, and other evidence necessary to address each allegation or concernPerform interviews, collect statements, and review documentation to ensure thorough and objective investigationsAnalyze testimonial, documentary, electronic, and physical evidence to reach objective, evidence-supported findings and identify any immediate safety, compliance, or operational concerns requiring escalationPrepare clear, comprehensive investigative reports with findings and recommendationsEnsure investigations are completed in a timely manner and in compliance with all applicable regulatory standards, including but not limited to the NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entitiesTrack and monitor incident data and follow-up actionsAudit, Evaluation & Quality Monitoring Conduct program audits, compliance reviews, performance evaluations, and case record reviews across assigned programsMonitor program performance indicators, regulatory requirements, and compliance metrics.Identify compliance gaps, trends, and opportunities to strengthen internal controls while providing actionable recommendationsSupport the development, implementation, monitoring, and follow-up of corrective action plansParticipate in internal and external audits, including PAMS, VARs, surveys, site visits, and other regulatory reviews as assignedData, Reporting & Trend Analysis Collect, analyze, and interpret data related to incidents, audits, and program performanceDevelop and maintain tracking systems, logs, and databasesGenerate recurring and ad hoc reports regarding audit findings, compliance trends, regulatory performance, corrective actions, and organizational riskIdentify patterns and emerging risks and provide recommendations for mitigationSupport leadership with data-driven insights for decision-makingTraining, Collaboration & Support Provide technical assistance and support to program leadership and staff regarding compliance requirements, investigations, audits, corrective actions, and quality-improvement initiativesConduct staff training on incident management, regulatory requirements, investigative processes, and audit findingsConduct staff training on incident management, regulatory requirements, investigative processes, and audit findingsParticipate in new-hire training, as needed, to provide instruction on incident reporting requirements, investigative processes, staff responsibilities and cooperation with agency investigationsContribute to internal committees, meetings, and quality-improvement initiativesCollaborate with cross-functional teams to promote alignment with regulatory requirements and agency compliance standardsFlexibility & Operational Support Adjust workload and priorities based on agency priorities, departmental needs, regulatory changes, and emerging issuesProvide cross-functional collaboration and support based on operational needs and departmental prioritiesPerform other duties and responsibilities as assignedEducation & Experience Bachelor's degree in Social Work, Psychology, Public Administration, Healthcare, or a related field required; equivalent combination of education and relevant professional experience may be considered in lieu of the degreeMinimum of 1–3 years of experience in compliance, investigations, quality improvement, auditing, or related field preferredExperience working within regulated environments (NYS Justice Center, OPWDD, OMH, ACS, DOH, OCFS, NYSED, and other relevant Federal, State, and local oversight entities) strongly preferredValid, non-restricted New York State driver's license required.Physical Requirements: Prolonged periods of sitting at a desk and working on a computerAbility to lift up to 25 pounds if neededRequired to commute to other agency locations as needed#J-18808-Ljbffr