Service Dispatcher

Summary

Service Dispatcher This service dispatch opportunity plays a key role in supporting our sales and service team that provides comprehensive chemical products and solutions to meet the needs of customers across the food service and hospitality industries. This role reports to the Service Operations Supervisor/Manager and serves as a coordinator for 300 field associates by organizing service assignments and delegating work via a dispatch queue. This position is an expert in driving operational excellence and optimizing our field team's ability to deliver best-in-class solutions for our customers.Responsibilities Process high-volume service requests and assign service appointments.Efficiently dispatch service technicians to customer locations, ensuring prioritization of customer service.Develop and maintain schedules to ensure proper staff coverage, adjusting as needed depending on customer needs.Optimize service technician hours availability and accountability.Work with Area Leadership to ensure Retain, Grow, and Gain initiatives are met.Continually partner with the field to solve problems and influence operations to drive field effectiveness.Essential Skills Dispatch experience strongly preferred.Customer service experience.Experience coordinating schedules and handling high-volume workloads.Excel proficiency (sorting, filtering, basic spreadsheet functions).Strong communication skills.Self-starter who can work independently in a remote environment.Additional Skills & Qualifications Positive attitude.Solution-oriented mindset.Commitment to customer service.Willingness to learn.Ability to manage changing priorities.Strong conflict-resolution skills.Work Environment This is a fully remote, work-from-home position with a requirement for candidates to reside in the Pacific, Mountain, or Central Time Zone, with a strong preference for those located in western U.S. markets. You will be part of a team of 30 dispatchers, working Wednesday to Saturday from 10:00 AM to 10:00 PM, including a 1-hour lunch break. Each shift includes 1 hour of overtime, totaling a 44-hour work week. You will have access to innovative resources, tools, and technology to assist in supporting a world-class sales and service organization, with the opportunity for a long-term advancing career path in service sales or management. The organization fosters an inclusive environment that values diverse perspectives and ideas to achieve optimal outcomes.Job Type & Location This is a Contract position based out of Denver, CO.Pay and Benefits The pay range for this position is $20.00 - $23.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type This is a fully remote position.

Job Description

Service Dispatcher This service dispatch opportunity plays a key role in supporting our sales and service team that provides comprehensive chemical products and solutions to meet the needs of customers across the food service and hospitality industries. This role reports to the Service Operations Supervisor/Manager and serves as a coordinator for 300 field associates by organizing service assignments and delegating work via a dispatch queue. This position is an expert in driving operational excellence and optimizing our field team's ability to deliver best-in-class solutions for our customers.Responsibilities Process high-volume service requests and assign service appointments.Efficiently dispatch service technicians to customer locations, ensuring prioritization of customer service.Develop and maintain schedules to ensure proper staff coverage, adjusting as needed depending on customer needs.Optimize service technician hours availability and accountability.Work with Area Leadership to ensure Retain, Grow, and Gain initiatives are met.Continually partner with the field to solve problems and influence operations to drive field effectiveness.Essential Skills Dispatch experience strongly preferred.Customer service experience.Experience coordinating schedules and handling high-volume workloads.Excel proficiency (sorting, filtering, basic spreadsheet functions).Strong communication skills.Self-starter who can work independently in a remote environment.Additional Skills & Qualifications Positive attitude.Solution-oriented mindset.Commitment to customer service.Willingness to learn.Ability to manage changing priorities.Strong conflict-resolution skills.Work Environment This is a fully remote, work-from-home position with a requirement for candidates to reside in the Pacific, Mountain, or Central Time Zone, with a strong preference for those located in western U.S. markets. You will be part of a team of 30 dispatchers, working Wednesday to Saturday from 10:00 AM to 10:00 PM, including a 1-hour lunch break. Each shift includes 1 hour of overtime, totaling a 44-hour work week. You will have access to innovative resources, tools, and technology to assist in supporting a world-class sales and service organization, with the opportunity for a long-term advancing career path in service sales or management. The organization fosters an inclusive environment that values diverse perspectives and ideas to achieve optimal outcomes.Job Type & Location This is a Contract position based out of Denver, CO.Pay and Benefits The pay range for this position is $20.00 - $23.00/hr.Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type This is a fully remote position.