Dispatcher

Summary

Dispatch Answer inbound calls with professionalism and a customer-first mindsetSchedule and dispatch service calls using efficient routing and prioritizationServe as the main point of contact between customers and techniciansCreate and manage service orders, ensuring accuracy and timelinessAdjust schedules in real-time to meet service demands and minimize delaysResolve scheduling issues and customer concerns quickly and effectivelyTrack job progress and follow up to ensure customer satisfactionMaintain accurate records and support reporting needsCollaborate with operations and leadership to keep service running smoothlySkills: Inbound call, Service, Customer service, Customer support, phone etiquette, data entry, Microsoft office, Customer service call center, Outbound calls, Computer skills, Customer service orientedTop Skills Details: Inbound call, Service, Customer service, Customer support, phone etiquette, data entryAdditional Skills & Qualifications:Prior experience in dispatching or customer service (bonus if it's in plumbing, HVAC, or electrical!)Excellent verbal and written communicationStrong organizational and multitasking skillsA cool head and creative problem-solving abilityTech-savvinessfamiliar with scheduling software and office tools (Service Titan is a plus!)A team-first attitude and a true focus on the customerHigh school diploma or equivalentCustomer service or call center experience preferred (not required)Basic computer skills and ability to learn new toolsComfortable making outbound callsExperience Level: Intermediate LevelJob Type & Location: This is a Contract to Hire position based out of Kodak, TN.Pay and Benefits: The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type: This is a fully onsite position in Kodak, TN.Application Deadline: This position is anticipated to close on Sep 11, 2026.

Job Description

Dispatch Answer inbound calls with professionalism and a customer-first mindsetSchedule and dispatch service calls using efficient routing and prioritizationServe as the main point of contact between customers and techniciansCreate and manage service orders, ensuring accuracy and timelinessAdjust schedules in real-time to meet service demands and minimize delaysResolve scheduling issues and customer concerns quickly and effectivelyTrack job progress and follow up to ensure customer satisfactionMaintain accurate records and support reporting needsCollaborate with operations and leadership to keep service running smoothlySkills: Inbound call, Service, Customer service, Customer support, phone etiquette, data entry, Microsoft office, Customer service call center, Outbound calls, Computer skills, Customer service orientedTop Skills Details: Inbound call, Service, Customer service, Customer support, phone etiquette, data entryAdditional Skills & Qualifications:Prior experience in dispatching or customer service (bonus if it's in plumbing, HVAC, or electrical!)Excellent verbal and written communicationStrong organizational and multitasking skillsA cool head and creative problem-solving abilityTech-savvinessfamiliar with scheduling software and office tools (Service Titan is a plus!)A team-first attitude and a true focus on the customerHigh school diploma or equivalentCustomer service or call center experience preferred (not required)Basic computer skills and ability to learn new toolsComfortable making outbound callsExperience Level: Intermediate LevelJob Type & Location: This is a Contract to Hire position based out of Kodak, TN.Pay and Benefits: The pay range for this position is $18.00 - $21.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision; Critical Illness, Accident, and Hospital; 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available; Life Insurance (Voluntary Life & AD&D for the employee and dependents); Short and long-term disability; Health Spending Account (HSA); Transportation benefits; Employee Assistance Program; Time Off/Leave (PTO, Vacation or Sick Leave)Workplace Type: This is a fully onsite position in Kodak, TN.Application Deadline: This position is anticipated to close on Sep 11, 2026.