Business Operations Analyst - Public Sector

Summary

Perform daily quality assurance and hygiene checks for professional services opportunitiesAudit professional services opportunities for accuracy and complianceManage the shadow process to replicate dataMaintain and update templates and process documentationServe as the operational subject matter expert for process and policy in selling servicesDevelop and conduct change management and enablement for internal stakeholdersProvide ongoing analysis of business performance to support daily operationsDesign and interpret key performance metrics and deliver insights and recommendationsAssist in developing and delivering presentations for senior executivesSupport strategic initiatives, including evaluating areas of opportunity for the businessTroubleshoot operational issues and propose system or process changes to address root causesPrepare analysis and recommendations for strategic decision-makingProvide after-hours month-end and quarter-end supportRequirements Strong attention to detail and ability to spot errorsExcellent organizational skills and ability to prioritize tasksStrong communication skills to interact with multiple areas of the organizationAbility to work cross-functionally and collaborate with senior executivesExceptional problem-solving skills: demonstrated ability to structure complex problems and develop solutionsStrong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadershipAdvanced Excel and Google Sheets skillsBachelor's degree from an accredited universityWork experience in consulting, sales support, or product management is a plusSalesforce CRM experience is an assetCore Competencies Demonstrates expertise in quality assurance, operational processes, and strategic analysis, with a strong focus on data accuracy and compliance. Proficient in developing presentations and conducting change management for internal stakeholders.Highest-signal resume keywords Quality AssuranceData AnalysisChange ManagementAdvanced Excel SkillsSalesforce CRM ExperienceHard Skills Quality AssuranceData AnalysisChange ManagementAdvanced Excel SkillsGoogle Sheets SkillsPresentation DevelopmentProcess DocumentationPerformance Metrics DesignOperational TroubleshootingCompliance AuditingSoft Skills Attention to DetailOrganizational SkillsCommunication SkillsProblem-Solving SkillsCollaboration SkillsCertifications & Qualifications Bachelor's DegreeIndustry Keywords ConsultingSales SupportProduct ManagementOperational ExcellenceStrategic InitiativesTools & Technologies Salesforce CRMGoogle DocsExcelGoogle Sheets#J-18808-Ljbffr

Job Description

Perform daily quality assurance and hygiene checks for professional services opportunitiesAudit professional services opportunities for accuracy and complianceManage the shadow process to replicate dataMaintain and update templates and process documentationServe as the operational subject matter expert for process and policy in selling servicesDevelop and conduct change management and enablement for internal stakeholdersProvide ongoing analysis of business performance to support daily operationsDesign and interpret key performance metrics and deliver insights and recommendationsAssist in developing and delivering presentations for senior executivesSupport strategic initiatives, including evaluating areas of opportunity for the businessTroubleshoot operational issues and propose system or process changes to address root causesPrepare analysis and recommendations for strategic decision-makingProvide after-hours month-end and quarter-end supportRequirements Strong attention to detail and ability to spot errorsExcellent organizational skills and ability to prioritize tasksStrong communication skills to interact with multiple areas of the organizationAbility to work cross-functionally and collaborate with senior executivesExceptional problem-solving skills: demonstrated ability to structure complex problems and develop solutionsStrong presentation skills, especially related to building compelling Google Doc presentations and presenting to senior leadershipAdvanced Excel and Google Sheets skillsBachelor's degree from an accredited universityWork experience in consulting, sales support, or product management is a plusSalesforce CRM experience is an assetCore Competencies Demonstrates expertise in quality assurance, operational processes, and strategic analysis, with a strong focus on data accuracy and compliance. Proficient in developing presentations and conducting change management for internal stakeholders.Highest-signal resume keywords Quality AssuranceData AnalysisChange ManagementAdvanced Excel SkillsSalesforce CRM ExperienceHard Skills Quality AssuranceData AnalysisChange ManagementAdvanced Excel SkillsGoogle Sheets SkillsPresentation DevelopmentProcess DocumentationPerformance Metrics DesignOperational TroubleshootingCompliance AuditingSoft Skills Attention to DetailOrganizational SkillsCommunication SkillsProblem-Solving SkillsCollaboration SkillsCertifications & Qualifications Bachelor's DegreeIndustry Keywords ConsultingSales SupportProduct ManagementOperational ExcellenceStrategic InitiativesTools & Technologies Salesforce CRMGoogle DocsExcelGoogle Sheets#J-18808-Ljbffr