Consumer Investigator

Summary

COUNTY OF BUCKS

JOB TITLE:

Consumer Investigator

JOB CODE:

277

DEPARTMENT:

Consumer Protection / Weights & Measures

UNION:

03

FLSA STATUS:

Non-Exempt

GRADE:
POSITION SUMMARY:
Investigates complaints and mediates solutions to complaints. Educates consumers and businesses on consumer protection issues.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Receives and handles consumer complaints in person and on the telephone.
• Answers telephone inquiries, advises consumers and data enters complaints in computer.
• Gathers information for Director for educational and consumer programs.
• Monitors consumer programs in the media; works with other agencies; and assists with displays and consumer education efforts as assigned.
• Prepares input to weekly "Troubleshooter" column.
• Maintains daily and monthly reports, assists in mailing information to the consumer and prepares information to be used in exhibits.
• Gives occasional speeches to public groups.
• Personally investigates on-site consumer complaints as assigned.
• Represents the Director at meetings and conferences in his/her absence.
• Operates office equipment such as personal computer, facsimile machine and copier.
• May be required to perform additional work that follows prescribed or well-established procedures that can be learned within a reasonable time by training on the job. More detailed instructions as to the nature of their duties will be given to employees at the beginning of work.

QUALIFICATIONS REQUIRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent. College or further education helpful, especially in mediation area.
• Good computer skills.
• Possess valid driver's license and reliable transportation.
• Ability to work effectively with the public.
• Some knowledge of business English, spelling and the ability to make arithmetic computations accurately and at a reasonable speed.

Position:

Consumer Investigator

FUNCTIONAL REQUIREMENTS:

Physical Demands: (Check all that apply)

Balancing

Stooping

X

Pushing

Climbing

Crouching

X

Pulling

Crawling

Kneeling

Handling

Standing

X

Sitting

X

Talking

X

Turning

X

Reaching

X

Hearing

X

Seeing

X

Color Vision

Depth Perception

X

Mobility

X

Lifting: (Check one)

Carrying: (Check one)

Sedentary

(Up to 10 lbs)

Sedentary

(Up to 10 lbs)

X

Light

(Up to 20 lbs)

X

Light

(Up to 20 lbs)

Medium

(Up to 50 lbs)

Medium

(Up to 50 lbs)

Heavy

(Up to 100 lbs)

Heavy

(Up to 100 lbs)

Very Heavy

(Over 100 lbs)

Very Heavy

(Over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

X

Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

Finger dexterity

X

Manual dexterity

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

Exposure to chemicals

Poor ventilation

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Description

COUNTY OF BUCKS

JOB TITLE:

Consumer Investigator

JOB CODE:

277

DEPARTMENT:

Consumer Protection / Weights & Measures

UNION:

03

FLSA STATUS:

Non-Exempt

GRADE:
POSITION SUMMARY:
Investigates complaints and mediates solutions to complaints. Educates consumers and businesses on consumer protection issues.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Receives and handles consumer complaints in person and on the telephone.
• Answers telephone inquiries, advises consumers and data enters complaints in computer.
• Gathers information for Director for educational and consumer programs.
• Monitors consumer programs in the media; works with other agencies; and assists with displays and consumer education efforts as assigned.
• Prepares input to weekly "Troubleshooter" column.
• Maintains daily and monthly reports, assists in mailing information to the consumer and prepares information to be used in exhibits.
• Gives occasional speeches to public groups.
• Personally investigates on-site consumer complaints as assigned.
• Represents the Director at meetings and conferences in his/her absence.
• Operates office equipment such as personal computer, facsimile machine and copier.
• May be required to perform additional work that follows prescribed or well-established procedures that can be learned within a reasonable time by training on the job. More detailed instructions as to the nature of their duties will be given to employees at the beginning of work.

QUALIFICATIONS REQUIRED:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school diploma or equivalent. College or further education helpful, especially in mediation area.
• Good computer skills.
• Possess valid driver's license and reliable transportation.
• Ability to work effectively with the public.
• Some knowledge of business English, spelling and the ability to make arithmetic computations accurately and at a reasonable speed.

Position:

Consumer Investigator

FUNCTIONAL REQUIREMENTS:

Physical Demands: (Check all that apply)

Balancing

Stooping

X

Pushing

Climbing

Crouching

X

Pulling

Crawling

Kneeling

Handling

Standing

X

Sitting

X

Talking

X

Turning

X

Reaching

X

Hearing

X

Seeing

X

Color Vision

Depth Perception

X

Mobility

X

Lifting: (Check one)

Carrying: (Check one)

Sedentary

(Up to 10 lbs)

Sedentary

(Up to 10 lbs)

X

Light

(Up to 20 lbs)

X

Light

(Up to 20 lbs)

Medium

(Up to 50 lbs)

Medium

(Up to 50 lbs)

Heavy

(Up to 100 lbs)

Heavy

(Up to 100 lbs)

Very Heavy

(Over 100 lbs)

Very Heavy

(Over 100 lbs)

Aptitudes: (Check all that apply)

Form perception

X

Problem solving

X

Motor coordination

X

Working speed (ex.wpm)

X

Finger dexterity

X

Manual dexterity

X

Computer/VDT ability

X

General learning ability

X

Clerical perception

X

Environmental Conditions: (Check all that apply)

Extreme cold

Extreme heat

Temperature changes

Wet conditions

Humid conditions

Exposure to fumes

Exposure to blood and body fluids

Noise and vibration

Exposure to chemicals

Poor ventilation

Inclement weather conditions;

Inside/outside weather conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.