Business Systems Analyst

Job Description

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Contra Costa Risk Management Department is seeking to fill one (1) Business Systems Analyst to join our Administrative Division.

The Business Systems Analyst reports directly to the Deputy Director of Risk Management and is responsible for performing business systems analysis, business application support, data analytics, and reporting; collaborating with departments, technical staff, and various stakeholders to improve departmental operations and data reporting; and performing other related work as required.

Why join our team?

The County believes staff is its greatest asset. We strive to provide a workplace that is inclusive of all people, cultures, and backgrounds. At Contra Costa County, we see every day as a chance to create a positive impact on the individuals we serve. We lead through our values, integrity, community, and our employees are dedicated and provide excellent service.
The Risk Management Department is a small and dedicated department in Contra Costa County. Each team member has a unique opportunity to support each other, make an immediate impact on the program, and to share their experience and knowledge with the rest of the team.

We are looking for someone who is:

• An Excellent Communicator. You will need to communicate professionally and effectively in written form and verbally and have good listening skills
• Organized. You will need to balance multiple assignments, priorities, and deadlines in a fast-paced environment
• Knowledgeable in Data Analytics. You will need to be familiar with software applications including database spreadsheets and be able to apply technical knowledge and work with applicable data to create and maintain dashboards
• Collaborative. You will need to establish and maintain working relationships with multiple parties including employees, County departments, and contractors
• Adaptable. You will need to work effectively under pressure while meeting deadlines and adjusting to priorities

What you may typically be responsible for:

• Gathering and validating data to ensure accuracy
• Performing data analysis and quality assurance tasks
• Collaborating with management and staff across the department and other stakeholders on metrics and dashboard development and maintenance while advancing data-informed decision making for the department
• Identifying areas for improvement in data collection, retention, and distribution methods, and providing recommendations
• Creating and distributing guidelines for standardized data collection
• Assisting the department with technical requirements of the claims management system

A few reasons you might love this job:

• You will be part of a dynamic team
• You will have the opportunity to have a Hybrid remote work schedule
• You will have access to a generous benefits package including retirement, health plan options and other benefits listed here: Employee Benefits | Contra Costa County, CA Official Website

A few challenges you might face in this job:

• You will work in a fast-paced environment
• You will be expected to manage multiple assignments with competing deadlines
• You will need to adapt to changing requirements and stakeholder needs

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objectives

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months and other departments throughout the County may use this list to fill future vacancies.

Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university in information processing, business administration, public administration, or a closely related field.

Experience: Three (3) years of full-time experience managing complex business projects which must have included two (2) years of design and project management responsibility for small and medium business applications.

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. Additional qualifying education may be substituted for experience on a year-for-year basis up to a maximum of two (2) years.
Desirable Qualifications:

• Experience with human services management systems
• Knowledge of data privacy and confidentiality standards
• Proficiency in business process mapping
• Excellent written and verbal communication skills
• Strong data analytics skills
• Collaborative mindset and ability to work across teams

Selection Process

Application Filing and Evaluation: Applications will be evaluated todeterminewhich candidates will move forward in the next phase of the recruitment process. Training and Experience Evaluation: Candidates will be required to complete a training and experience questionnaire at the time of filing. The responses to the training and experience questions on the supplemental questionnaire will be used to evaluate candidates' relevant education, training, and/or experience as it relates to the Business Systems Analyst Classification. (Weighted 100%)
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Austin Wagers at Austin.Wagers@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

Contra Costa County is committed to providing equal access and opportunity to qualified individuals with disabilities in its employment practices. If you believe you may anticipate needing reasonable accommodation, please visit our job seeker resources page at: Special Testing Accommodations | Contra Costa County, CA Official Website .

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 9/14/2026 11:59 PM Pacific