Senior Police Service Officer

Job Description

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: SENIOR POLICE SERVICE OFFICER
Posting Number: PN# 39537
Division: MENTAL HEALTH DIVISIONS
Reporting Location: 150 N. CHENEVERT HOUSTON TX 77002
Workdays & Hours: M-F 8AM-4PM
*Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Performs administrative and para-professional support activities for the Homeless Outreach Team (HOT). Primary duties include processing requests for and creating HOT identification cards and identification letters used to assist individuals experiencing homelessness with obtaining government-issued identification and accessing services. The position also responds to emails and telephone inquiries, maintains records and information using computer-based systems, coordinates the distribution of completed identification documents to approved community partners, and provides general administrative support to HOT personnel.

RESPONSIBILITIES:
GENERAL:

• Receives, reviews, and processes requests for HOT identification cards and identification letters for individuals experiencing homelessness.
• Creates and maintains HOT identification records and related documentation using computer-based systems and databases.
• Monitors and responds to unit emails, telephone calls, and requests from community partners and other stakeholders.
• Coordinates the distribution and release of completed HOT identification cards and letters to authorized community partners.
• Develops and maintains professional working relationships with community organizations, homeless-service providers, governmental agencies, and other external partners.
• Utilizes computers and applicable software and information systems to enter, maintain, retrieve, organize, and track records, correspondence, statistical information, and other unit data.
• Provides administrative and operational support to police officers and other Homeless Outreach Team personnel as needed.
• Performs other duties and responsibilities as assigned by the unit supervisor

WORKING CONDITIONS
The position occasionally requires stooping or bending. Occasional very light lifting, such as three or four reams of papers or books (up to 20 pounds or an equivalent weight) may be required.

“Must be able to pass a criminal background check, obtain and maintain federally mandated security clearance where required.”

If applicable, the applicant’s past performance evaluations, past and present supervisory recommendations, and/or Internal Affairs complaint history will be reviewed and considered.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a High School Diploma or a GED.

EXPERIENCE REQUIREMENTS
One (1) year of related work experience is required, preferably in a law enforcement agency.

LICENSE REQUIREMENTS
None.

PREFERENCES

An associate degree or military experience is preferred.

Experience working in or supporting a law enforcement, military, public safety, governmental, or similarly structured organization is preferred. Applicants must be comfortable working in a law enforcement environment and demonstrate the ability to work professionally and collaboratively with sworn and civilian personnel.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION
Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

Pay Grade 12

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov .

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 713-308-1289.

If you need special services or accommodations, call 713-308-1289. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/15/2026 11:59 PM Central