Executive Technology Support Specialist II

Job Description

Job Title

Executive Technology Support Specialist II

Classification

Technology Support Specialist II

Auto Req. ID

561975

Salary Range

Classification Range $5,787 - $8,430 per month

(Hiring range depending on qualifications, not anticipated to exceed $5,787 - $6,389 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM; occasional early morning, evening and/or weekend hours. This is a temporary position to end on or before June 30, 2027, with a possibility of renewal on an annual basis if funds and/or program needs exist.

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

The Division of Information Technology (IT) strives to be a strategic, innovative, and best-in-class IT organization that provides a leading-edge technology environment for students, faculty, and staff to advance the University’s mission, vision, and goals. We are seeking an exceptional individual to join our IT Administration department as the Executive Technology Support Specialist II. The ideal candidate in this role should have a positive attitude and an active, energetic mind characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

Under general supervision, the Executive Technology Support Specialist II provides professional, high-touch technical support and consultation for university executive leadership and other designated executive users and locations. Primary areas of support include the President's Office, the official University President's residence (EDR), Vice President offices, and other individuals, offices, meetings, events, or locations designated for executive technology support.

The position serves as a primary technical point of contact for assigned executive users and independently diagnoses, troubleshoots, and resolves complex hardware, software, connectivity, mobile device, peripheral, printing, audio/visual, conferencing, collaboration, and other technology-related issues. Works closely with IT Help Desk, Classroom Technology, Infrastructure Services, Information Security, Enterprise Applications, Accessible Technology, and other campus technology teams to ensure reliable, secure, accessible, and effective technology services. Uses proficient and in-depth troubleshooting techniques and exercises judgment in determining appropriate solutions, coordinating with specialized Information Technology teams when escalation or additional expertise is required.

The Executive Technology Support Specialist II evaluates technology needs within assigned executive offices and spaces; configures, deploys, maintains, and supports technology equipment and applications; and provides technical guidance regarding appropriate equipment, configurations, setup, and deployment. The position helps ensure technology readiness for high-visibility meetings, presentations, events, and executive activities and may lead small or specialty technology support projects involving executive offices and designated executive environments.

The position develops support documentation, procedures, and quick-reference materials and provides individualized technical guidance and training to executive users and administrative staff. Because the position supports high-profile offices and environments, the Executive Technology Support Specialist II must exercise discretion, maintain confidentiality, protect sensitive information and technology resources, and provide responsive and professional service while adhering to university information security, privacy, accessibility, and technology standards. Other duties as assigned.

Essential Qualifications

Equivalent to a bachelor's degree in a related field and two years of relevant experience. Additional experience which demonstrates acquired and successfully applied knowledge and abilities shown above may be substituted for the required education on a year-for-year basis. An advanced degree in a related field may be substituted for the required experience on a year-for-year basis. Under general supervision, provides professional technical support and expertise. Diagnoses and resolves complex hardware and software issues, manages less complex technology support projects, and provides guidance and training to users and technology support staff. Utilizes proficient and in-depth troubleshooting techniques. Works independently on most day-to-day assignments with general supervision on new assignments or projects to ensure alignment with objectives. Handles multiple work priorities and is accountable for own work results.

Strong knowledge and expertise in hardware and software troubleshooting. Knowledge of network connectivity, server administration, and system troubleshooting. Knowledge and ability to apply consultative skills to assess user needs and provide appropriate technology support. Strong organizational skills to plan, organize, and manage technology support delivery and complete related small projects. Strong communication and interpersonal skills with the ability to present technical information to technically diverse audiences in a clear and concise manner and produce technology education materials. Strong analytical skills to evaluate technology and configure and deploy systems updates. Skill in providing direction and training to others. Proficiency in using applicable software or technology systems. Knowledge of university policies, data needs, and data privacy regulations.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to complete the background check satisfactorily may affect the continued employment of a current CSU employee who was conditionally offered the position.

Preferred Qualifications

Experience providing advanced technical support to executive leadership, senior administrators, or other high-touch/high-visibility users. Experience supporting a broad range of endpoint technologies, including desktop and laptop computers, mobile devices, printers, peripherals, collaboration platforms, video conferencing, and presentation technology. Experience diagnosing hardware, software, application, network connectivity, and audiovisual or conferencing issues in time-sensitive environments. Experience coordinating technology deployments, equipment refreshes, office relocations, meeting-room technology, or other small technology support projects. Experience creating technical documentation and providing one-on-one technology training or guidance to users with varying levels of technical expertise. Experience working in a higher education or similarly complex organizational environment. Demonstrated ability to provide responsive, professional, discreet, and customer-focused technical support while managing multiple competing priorities.

License/Certifications

A valid California driver’s license.

Special Working Conditions

Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator

This position provides technology support at multiple University locations, including executive offices and the official University President's residence (EDR), and requires the ability to travel between assigned support locations as operationally necessary. The position may occasionally require early morning, evening, or weekend support in connection with executive meetings, University events, technology deployments, or urgent technology issues, based on operational requirements and in accordance with applicable University practices. Continually works with technology equipment and may be required to move, install, connect, troubleshoot, and secure computers, displays, peripherals, audiovisual equipment, and related devices. Additionally, the position is expected to appropriately safeguard University technology resources, credentials, sensitive information, and data encountered in the performance of assigned duties.

Benefits at a Glance

• An array of health plans that include prescription drug coverage
• Dental and Vision coverage
• Income protection benefits including life insurance and disability
• Retirement plan through CalPERS
• Tuition waiver for employees and dependents if eligible
• FlexCash (in lieu of health and dental)
• Employee Assistance Programs
• 15 paid holidays

See our CSUF Benefits website for additional information.

Additional Information

California State University, Fullerton is committed to fostering an environment where students, staff, administrators, and faculty thrive. We welcome individuals ready to make an impact on student and staff success to apply and become part of the Titan Community. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.

Cal State Fullerton is an equal opportunity employer that prohibits discrimination based on regardless of race, sex, color, ethnicity, national origin, or any other protected status.

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

The person holding this position is considered a general mandated reporter under the California Child Abuse and Neglect Reporting Act and must comply with the requirement outlined in CSU Executive Order 1083, revised July 21, 2017.

Applicants will be required to disclose whether they have received a final administrative decision or final judicial decision determining that they have committed sexual harassment within the last 7 years only after a determination is made that they meet the minimum qualifications for the position, and before an offer of employment is extended. Applicants who reach the final stages of the application process must also sign a release form that authorizes the release of information by the applicant’s current and/or former employers to the CSU concerning any substantiated allegations of misconduct.

Multiple positions may be hired from this recruitment based on the strength of the applicant pool.

If you are applying for a staff position, please note that you are not eligible to work concurrently in a staff position and an Academic Student position such as a Graduate Assistant, Teaching Associate, Instructional Student Assistant, or Student Assistant position.

Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.

Employee/applicant who applies for a position may be required to successfully complete job-related performance test(s) as part of the selection process.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.

California State University, Fullerton is not currently sponsoring any new H-1B petitions for staff, management, or faculty positions.

Effective October 1, 2025, the California State University (CSU) will implement a salary step structure for CSUEU-represented employees in bargaining units 2, 5, 7, and 9. This position may be subject to changes resulting from this implementation, in alignment with the provisions of the collective bargaining agreement.

Hiring Preference

On-Campus CSUEU Employees

Advertised: Sep 10 2026 Pacific Daylight Time
Applications close: Sep 24 2026 Pacific Daylight Time