University Medical Center of Southern Nevada

  • Telecommunications Operator

  • University Medical Center of Southern Nevada
  • Las Vegas, Nevada United States View Map

Job Description

Position Summary

EMPLOYER-PAID PENSION PLAN (NEVADA PERS)
COMPETITIVE SALARY & BENEFITS PACKAGE

As an academic medical center with a rich history of providing life-saving treatment in Southern Nevada, UMC serves as the anchor hospital of the Las Vegas Medical District, offering Nevada’s highest level of care to promote successful medical outcomes for patients.

UMC is home to Nevada's ONLY Level I Trauma Center, Verified Burn Center, and Transplant Center. In 2026, we became the FIRST and ONLY Magnet®-Recognized hospital in the state, reflecting UMC's nursing professionalism, teamwork, and superiority in patient care.

Position Summary:
Answers and directs calls coming in on main lines, to provide information to callers regarding programs and services and to page staff using the intercom and beepers.

Job Requirement

Education/Experience:
Equivalent to graduation from high school and six (6) months of experience in the operation of a switchboard/telecommunications system.

Additional Position Requirements

  • One (1) year of recent documented PBX Operator experience and/or high call volume phone management in a hospital setting.
  • Experience working with inter-disciplinary departments in a hospital setting.
  • RECENT DOCUMENTED experience (within the last 5 years) using paging systems, radios or beepers; answering the hearing-impaired line.
  • Demonstrates flexibility with work schedule changes.


Knowledge, Skills, Abilities, and Physical Requirements

Knowledge of:
Procedures and techniques for using telecommunication systems; techniques for dealing with the public; office practices and procedures; department and hospital safety policies and procedures; patient rights; infection control policies and practices; handling, storage, use and disposal of hazardous materials; department and hospital emergency response policies and procedures.

Skill in:
Applying customer service techniques; taking and relaying messages; listening and determining needs of customers; dealing with irate and hostile customers while remaining patient, tactful and diplomatic; projecting a professional and positive image of UMC; communicating with a wide variety of people from diverse socio-economic and ethnic backgrounds under stressful conditions; establishing and maintaining effective working relationships with all personnel contacted in the course of duties; maintaining records and files; understanding and following oral and written instructions; efficient, effective and safe use of equipment.

Physical Requirements and Working Conditions:
Mobility to work in a typical office setting and use standard office equipment; stamina to remain seated and maintain concentration for an extended period of time, vision to read printed materials and a VDT screen, and hearing and speech to communicate effectively in person and over the telephone. Strength and agility to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Work is subject to shift assignments.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this classification.

The University Medical Center of Southern Nevada offers a comprehensive & competitive benefits package:
  • Employer Paid Pension Plan through Nevada Public Employees' Retirement System "PERS"! https://www.nvpers.org/front
    • Vesting in the pension plan after 5 years of qualifying employment!
  • Health/Dental/Vision Insurance - Less than $20 per paycheck for employee-only coverage
  • Consolidated Annual Leave (CAL) - CAL is used for personal leave, holidays (twelve scheduled holidays per year), doctor appointments, vacation, and sick days up to 16 consecutive scheduled work hours (short-term sick leave), etc.
  • Extended Illness Bank (a/k/a Sick Bank)
  • 457 Deferred Compensation Plan
  • Comprehensive Group Health Insurance Plan
  • Nevada has no State Income Tax
  • No Social Security (FICA) Deduction


THE UNIVERSITY MEDICAL CENTER OF SOUTHERN NEVADA IS AN AFFIRMATIVE ACTION/ EQUAL OPPORTUNITY EMPLOYER

Closing Date/Time: 9/15/2026 5:00 PM Pacific
University Medical Center of Southern Nevada

University Medical Center of Southern Nevada

702-383-2000

Today, UMC is more than a hospital; it is a comprehensive academic medical center with a rich history of serving the community. UMC now offers the highest level of care in Nevada, providing a wide range of exclusive and specialized health care services to community members and visitors. UMC is home to Nevada's only Level I Trauma Center, only Designated Pediatric Trauma Center, only Burn Care Center and only Center for Transplantation. Children's Hospital of Nevada at UMC serves as the state's only hospital to be recognized and accepted as an associate member of the Children's Hospital Association.

Offering highly skilled physicians, nurses and staff members supported by the latest, cutting-edge technology, UMC and Children's Hospital of Nevada at UMC continue to build upon their shared reputation for providing Nevada’s highest level of care.

EXCELLENT BENEFITS!

A hospital's success is measured by its employees. At UMC, our employees make us the leading healthcare provider in Southern Nevada. To show our appreciation for all their hard work and dedication, UMC offers comprehensive and competitive benefits to all full and part-time employees.

Pension Retirement Plan Fully Paid by UMC!
UMC pays the full contribution (28%) of your base pay each pay period into the Public Employee Retirement System (PERS).

No Social Security Tax Withdrawal
UMC employees have a higher net take home pay!

Consolidated Annual Leave (Paid Time Off)
27 days of paid time off per year! Full- and part-time employees begin accruing CAL time immediately based on the number of hours worked. CAL time is used for vacation, holidays, sick and personal time off.

Extended Illness Bank (EIB)
To be used for employee hospitalization, or illness that results in an absence of more than 16 consecutive work hours.

Medical/Dental/Vision/Prescription Coverage
UMC offers two plans for employee and dependent coverage: Clark County Self-Funded or Health Plan of Nevada HMO.

Nurse Corps Loan Repayment Program and Public Service Loan Forgiveness eligible employer!

Basic Life Insurance
UMC provides basic life insurance for each employee and dependent.

Tax Deferred Compensation Program
Provided by MassMutual, UMC employees may make a pre-tax contribution through payroll deduction to this deferred compensation plan.

Employee Assistance Program
Counseling services available for employees and their immediate family members at no cost.

Other benefits for eligible full-time and part-time UMC employees:

Sign-On Bonus (select positions)
No State Income Tax 
Specialty Pay (selected areas)
Cafeteria Discount
Military Leave
Credit Union   (Clark County Credit Union)
On-Site Bank (US Bank)
Direct Deposit and Payroll Deductions
Employee Referral Program (selected positions)
Free Parking (assigned parking spots available for a fee)
Wellness Fair
Recreational Discount Offers
Free Shuttle Bus

   

 

 

 

 

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