Digital Product Manager (Business Systems Analyst)

Job Description

ABOUT US

At the County of Marin, our employees overwhelmingly report feeling their work is meaningful, they like the work they do and they are proud to tell people "I work for the County of Marin." Discover more about us, our values and our organizational culture here . Read on to find out more about this opportunity.

The Digital Innovation and Transformation Office

Marin County serves over 260,000 residents across 11 cities, towns, and unincorporated areas of the Bay Area. With a $902 million operating budget and a workforce of approximately 2,600 staff, we deliver essential services including health and human services, housing, environmental protection, public safety, emergency response, and digital innovation.

We are widely recognized for leadership in sustainability, equity, and digital transformation. Marin County is currently undergoing the most significant organizational restructuring in 70 years—shifting to a centralized County Executive model under the unified “One Marin” vision.

Our aspiration: to become the #1 customer and employee experience county in California. We will realize this through the digital products we provide constituents, the productivity tools we provide our workforce, and the way we engage with our users.

ABOUT THE POSITION

The Digital Product Manager will play a pivotal role in advancing Marin County’s digital transformation with a focus on high-impact enterprise platforms. This position will manage some of the County’s most critical software solutions that empower the people and processes that make local government work.

This role requires cross-department collaboration, customer-centric solutioning, process optimization, and alignment with Board of Supervisors’ priorities. If you are a platform product manager with strong process improvement instincts excited to work on the systems that power our democratic processes and civil servants, this is a great role for you.

This is a 3-year fixed-term, fully benefits eligible position . Fixed-term positions are exempt from the County’s policies regarding lay-off order and reduction-in-force rights.

After an initial training and orientation period, there may be an opportunity to work a hybrid schedule with 3 days onsite and up to 2 days remote.

Depending on assignment, Digital Product Managers may own one or more high-impact enterprise platforms. Our current priority is the County's Agenda Management System (OneMeeting) platform, with opportunities to expand into additional enterprise systems as the County's Product Management practice grows.

The Agenda Management (OneMeeting) & Enterprise Platforms Product Manager will:

• Serve as the product owner for the County's Agenda Management (OneMeeting) platform, ensuring it effectively supports Board of Supervisors meetings and departmental agenda workflows.
• Continuously improve business processes, user experience, training, governance, and adoption across departments.
• Partner with users, business stakeholders, engineering teams, vendors, and project managers to prioritize enhancements and maximize the value of County technology investments.
• Lead product discovery, workflow analysis, user research, roadmap development, and ongoing product improvement.
• Establish sustainable product practices that reduce operational burden, improve cross-department collaboration, and ensure enterprise platforms continue delivering measurable business value.

Future product assignments may include other enterprise platforms supporting County operations, such as workflow, collaboration, forms, communications, digital payment, and other business systems, based on organizational priorities.

ABOUT YOU

Our Highly Qualified Candidate’s Experience and Competencies:

• Business Process & Workflow Design - Ability to understand complex organizational processes, identify inefficiencies, and redesign workflows that improve employee productivity and service delivery.
• Enterprise Product Strategy - Experience developing product vision, roadmaps, priorities, and success measures for enterprise software used across multiple departments.
• Stakeholder Leadership & Influence - Builds alignment across executives, operational staff, IT, vendors, and departmental leaders with competing priorities.
• Change Management & Adoption - Leads organizational change through training, communications, governance, and continuous improvement to maximize adoption and long-term success.
• Enablement & Culture-Embeds human-centered design, and outcome-driven decision making into enterprise technology initiatives.

• Product Discovery & Requirements - Identifies user and business needs through interviews, observation, data, and process analysis; translates findings into clear product direction and priorities.

• Vendor & Platform Management - Partners with software vendors to influence roadmaps, evaluate capabilities, negotiate priorities, and ensure the County realizes value from technology investments.
• Data-Informed Decision Making - Uses operational metrics, customer feedback, and business outcomes to prioritize investments and measure success.
• Cross-Functional Leadership - Successfully leads without direct authority, bringing together business, technical, and operational teams to solve complex problems.

• Communication & Executive Presence - Effectively communicates with technical and non-technical audiences, facilitates difficult conversations, and presents recommendations to executive leadership.

• Technical Acumen - Understands enterprise software architecture, integrations, APIs, and implementation considerations sufficiently to partner effectively with engineering teams.

QUALIFICATIONS

KNOWLEDGE OF

• Principles, business processes, and practices related to the assigned area. Business systems applications in program area of assigned work.
• Procedures and practices for testing business functions within ERP systems and applications.
• Application software including project management, presentation, spreadsheet, and word processing applications.

ABILITY TO

• Lead discussion with managers and end users to define and document business requirements; develop and document business and technical process, functions and procedures.
• Coordinate with end users and technology staff to implement new releases of software, new functionality and system patches.
• Develop an understanding of departmental business processes and technology requirements.
• Read and interpret a variety of technical manuals and instructions designed for automated applications.
• Plan, direct and review the work of staff; instruct staff in work procedures; provide input into selection, work evaluation and disciplinary decisions.
• Communicate effectively both orally and in writing, including writing clear, concise and detailed instructions, procedures and reports.
• Establish and maintain effective working relationships with persons contacted in the performance of duties.

MINIMUM QUALIFICATIONS: Any combination of education and experience that would provide the knowledge and abilities listed. Typically, equivalent to a Bachelor's degree in business administration, computer science, accounting, finance, human resources, payroll, purchasing or a field related to the work and two years of responsible journey level experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities. Additional professional experience in analyzing business processes and information systems may substitute for the required education on a year-for-year basis.

IMPORTANT INFORMATION

Future Opportunities
Marin County is building a Product Management practice to provide dedicated ownership for the County's most important digital products and technology investments. While this recruitment is focused on our enterprise systems, we anticipate additional Product Manager opportunities as funding and organizational needs evolve. Future areas may include resident digital services, data products, AI-enabled services, and new technology initiatives. Candidates interested in helping shape the future of digital government are encouraged to apply, as this recruitment may be used to fill future fixed-term, full-time, or part-time vacancies.

All applicants will receive email notifications regarding their status in the recruitment process. Please be sure to check your spam settings to allow our emails to reach you. You may also log into your GovernmentJobs.com account to view these emails.

Testing and Eligible List: Depending on the number of qualified applications received, the examination may consist of a highly qualified review, application screening, online assessment, written examination, oral examination, performance examination, or any combination to determine which candidates' names will be placed on the eligible list. The eligible list established from this recruitment may be used to fill the current vacancy, and any future vacancies for open, fixed-term, full-time or part-time positions which may occur while the list remains active.

Disaster Service Workers: All County of Marin employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Equal Employment Opportunity Employer: If you have questions regarding equal employment opportunities, please contact Roger Crawford, Equal Employment Opportunity Director, at 415-473-2095. If you have questions concerning this position announcement, please contact Alisa Samuel at alisa.samuel@marincounty.gov .

PLEASE NOTE: The benefits described herein do not apply to temporary (contingent) or to part-time employees that work less than 50%.

COUNTY OF MARIN BENEFITS: GENERAL
Below are some of the excellent benefits the County offers. More information about our benefits can be found on the Marin County's Benefits Homepage .

Paid Time Off : Competitive vacation accrual; 12 holidays per year; and generous sick leave accruals. Additional types of paid leaves are available for some bargaining units.

Health Plan : Choice of four health plans (two Kaiser HMOs, Western Health Advantage HMO, and an Anthem Blue Cross PPO) along with dental through Delta Dental PPO, and vision through Vision Service Plan (VSP). There is a County contribution toward the premiums (the contribution amount varies depending on coverage tier elected such as employee only, employee + 1, employee + family). Plus, the County offers excellent Life Insurance, Disability, Flexible Spending Plans, a Dependent Care Assistance Program, professional development and more.

Retirement : Defined benefit plan under the County Employees Retirement Act of 1937. More information can be found online at www.mcera.org.

IRS 457 Plan : Choice of pre-tax or post-tax (Roth) employee contribution up to the IRS annual maximum.

Retiree Medical : The County provides access to group health plan coverage to eligible retirees.

For specific questions regarding the employment process, please contact Human Resources at (415) 473-6104. For additional details about the benefits or retirement, please contact the Benefits Division at (415) 473-2197.

*IMPORTANT NOTE: Benefits described herein do not represent a contract and may be changed without notice.

Closing Date/Time: 9/23/2026 11:59 PM Pacific