Fraud Investigator

Summary

Fraud InvestigatorTENCU| Nashville, TNDo you have a passion for protecting people, solving complex investigations, and staying one step ahead of fraudsters?TEN Credit Union is seeking a detail-oriented, analytical, and member-focused Fraud Investigator to join our team. In this role, you'll be at the forefront of fraud detection, prevention, and investigation while helping protect our members and the credit union from financial losses. If you enjoy problem-solving, conducting investigations, working with technology, and making a real impact every day, we want to hear from you!What You'll DoInvestigate and resolve fraud claims, disputes, and suspicious activity.Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions.Partner with law enforcement and legal entities during fraud investigations.Educate employees through fraud prevention and new hire training.Assist members with debit card issues, fraud protection, and account security.Conduct video reviews and in-depth investigations.Analyze account activity and monitor overdrawn accounts.Process fraud-related charge-offs, losses, returns, and reporting.Maintain compliance with federal regulations and credit union policies.Help minimize fraud losses and strengthen member trust.Support the Call Center during peak service periods.What You'll BringRequired QualificationsHigh school diploma or equivalentMinimum two years of customer service or support operations experienceStrong investigative and analytical skillsExcellent verbal and written communication abilitiesExceptional attention to detail and organizational skillsAbility to handle sensitive and confidential informationStrong computer proficiency and ability to learn fraud detection systemsExperience working in a bank, credit union, or financial institutionKnowledge of fraud prevention and loss mitigation practicesFamiliarity with debit card disputes and fraud investigationsUnderstanding of financial regulations, including Regulations CC, E, D, J, and ZWhy Join TENCU?At TENCU, you'll be part of a team dedicated to protecting our members and building stronger financial futures. We offer a collaborative culture where your expertise makes a direct impact, opportunities for professional growth, and the chance to work alongside passionate professionals committed to excellence.Key Skills for SuccessInvestigative mindsetFraud detection and prevention expertiseAttention to detailMember service excellenceAccurate documentation and reportingRegulatory compliance knowledgeTechnology proficiencyReady to Protect Our Members and Make a Difference?Apply today and join a team committed to safeguarding our members, preventing fraud, and delivering exceptional service every day.TENCU is an Equal Opportunity Employer.*This job opportunity is only open to local candidates in Tennessee*No recruiters please

Job Description

Fraud InvestigatorTENCU| Nashville, TNDo you have a passion for protecting people, solving complex investigations, and staying one step ahead of fraudsters?TEN Credit Union is seeking a detail-oriented, analytical, and member-focused Fraud Investigator to join our team. In this role, you'll be at the forefront of fraud detection, prevention, and investigation while helping protect our members and the credit union from financial losses. If you enjoy problem-solving, conducting investigations, working with technology, and making a real impact every day, we want to hear from you!What You'll DoInvestigate and resolve fraud claims, disputes, and suspicious activity.Monitor accounts and fraud detection systems, including Verafin and Advanced Fraud Solutions.Partner with law enforcement and legal entities during fraud investigations.Educate employees through fraud prevention and new hire training.Assist members with debit card issues, fraud protection, and account security.Conduct video reviews and in-depth investigations.Analyze account activity and monitor overdrawn accounts.Process fraud-related charge-offs, losses, returns, and reporting.Maintain compliance with federal regulations and credit union policies.Help minimize fraud losses and strengthen member trust.Support the Call Center during peak service periods.What You'll BringRequired QualificationsHigh school diploma or equivalentMinimum two years of customer service or support operations experienceStrong investigative and analytical skillsExcellent verbal and written communication abilitiesExceptional attention to detail and organizational skillsAbility to handle sensitive and confidential informationStrong computer proficiency and ability to learn fraud detection systemsExperience working in a bank, credit union, or financial institutionKnowledge of fraud prevention and loss mitigation practicesFamiliarity with debit card disputes and fraud investigationsUnderstanding of financial regulations, including Regulations CC, E, D, J, and ZWhy Join TENCU?At TENCU, you'll be part of a team dedicated to protecting our members and building stronger financial futures. We offer a collaborative culture where your expertise makes a direct impact, opportunities for professional growth, and the chance to work alongside passionate professionals committed to excellence.Key Skills for SuccessInvestigative mindsetFraud detection and prevention expertiseAttention to detailMember service excellenceAccurate documentation and reportingRegulatory compliance knowledgeTechnology proficiencyReady to Protect Our Members and Make a Difference?Apply today and join a team committed to safeguarding our members, preventing fraud, and delivering exceptional service every day.TENCU is an Equal Opportunity Employer.*This job opportunity is only open to local candidates in Tennessee*No recruiters please