Library Services Coordinator

Summary

Position Summary The Library Services Coordinator is responsible for ensuring a positive researcher experience at the DC History Center's Kiplinger Research Library. As an integral member of the Library & Collections team, the coordinator will staff the researcher registration desk, facilitate pulling and reshelving of special collections materials, maintain library services statistics, complete library and collections projects as directed, and support library programs and field trips. This position reports to the librarian. Our front-facing team is critical to the success of the DC History Center, and we seek an individual who is customer-service oriented, welcoming, and dedicated to providing an unmatched visitor experience for our researchers.Responsibilities Staff the registration desk of the Kiplinger Research Library during public access hours, ensuring researchers receive high-quality customer service. Create a warm and welcoming environment for local, national, and international researchers with diverse interestsWelcome, register, and orient library patrons to the reading roomMonitor the library phone, listen to voicemail, take and distribute phone messages, and transfer calls to staff when appropriateMaintain and report library records and user statisticsOrient patrons to special collections resources Prepare for all onsite researcher appointments by pulling and reshelving collections materials from four onsite collections storage areasMonitor patron use of the ready reference resources and reshelve materials after their useSupport collections care by shelf-reading in the library, updating catalog home locations; flagging preservation needs; and other dutiesComplete library and collections projects as directed Provide in-person and virtual reference and research supportCatalog new books and other printed materialsDigitize special collections materialsAdd thumbnail reference images to the online catalogUpdate library resource guidesOther projectsSupport K-12 field trips by setting up and breaking down the education stations, corralling students in the exhibit spaces, and otherwise supporting the field trip leadersOther duties as assignedQualifications Bachelor's degreeExperience in, or demonstrated interest in exploring a career in cultural heritage, including libraries, archives, and special collections a plus. Library students are especially encouraged to applyProven track record of excellent customer serviceProven track record of punctuality, dependability, and reliabilityOutstanding verbal communication skillsAdept at handling multiple priorities and maintaining high productivity with accuracy and attention to detailDue to the essential collections retrieval function of this position, the ability to bend, kneel, and lift heavy boxes up to 40 poundsFamiliarity with, and enthusiasm for, local DC history, attractions, and culture a plusSchedule Tuesdays 12pm-7pmWednesdays 9am-4pmThursdays 9am-4pmIdeal start date: September 24, 2026#J-18808-Ljbffr

Job Description

Position Summary The Library Services Coordinator is responsible for ensuring a positive researcher experience at the DC History Center's Kiplinger Research Library. As an integral member of the Library & Collections team, the coordinator will staff the researcher registration desk, facilitate pulling and reshelving of special collections materials, maintain library services statistics, complete library and collections projects as directed, and support library programs and field trips. This position reports to the librarian. Our front-facing team is critical to the success of the DC History Center, and we seek an individual who is customer-service oriented, welcoming, and dedicated to providing an unmatched visitor experience for our researchers.Responsibilities Staff the registration desk of the Kiplinger Research Library during public access hours, ensuring researchers receive high-quality customer service. Create a warm and welcoming environment for local, national, and international researchers with diverse interestsWelcome, register, and orient library patrons to the reading roomMonitor the library phone, listen to voicemail, take and distribute phone messages, and transfer calls to staff when appropriateMaintain and report library records and user statisticsOrient patrons to special collections resources Prepare for all onsite researcher appointments by pulling and reshelving collections materials from four onsite collections storage areasMonitor patron use of the ready reference resources and reshelve materials after their useSupport collections care by shelf-reading in the library, updating catalog home locations; flagging preservation needs; and other dutiesComplete library and collections projects as directed Provide in-person and virtual reference and research supportCatalog new books and other printed materialsDigitize special collections materialsAdd thumbnail reference images to the online catalogUpdate library resource guidesOther projectsSupport K-12 field trips by setting up and breaking down the education stations, corralling students in the exhibit spaces, and otherwise supporting the field trip leadersOther duties as assignedQualifications Bachelor's degreeExperience in, or demonstrated interest in exploring a career in cultural heritage, including libraries, archives, and special collections a plus. Library students are especially encouraged to applyProven track record of excellent customer serviceProven track record of punctuality, dependability, and reliabilityOutstanding verbal communication skillsAdept at handling multiple priorities and maintaining high productivity with accuracy and attention to detailDue to the essential collections retrieval function of this position, the ability to bend, kneel, and lift heavy boxes up to 40 poundsFamiliarity with, and enthusiasm for, local DC history, attractions, and culture a plusSchedule Tuesdays 12pm-7pmWednesdays 9am-4pmThursdays 9am-4pmIdeal start date: September 24, 2026#J-18808-Ljbffr