Library Technology Specialist

Summary

Library Technology SpecialistThe University of Southern Mississippi is currently accepting applications for the position of Library Technology Specialist.Position DetailsLocation: Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United StatesDivision: University LibrariesPosition Type: StaffEmployment Status: Full TimeGrant Funded: NoSalary Range: 14.38 - 14.38Pay Grade: N05Posting Close Date: Open Until FilledSpecial Instructions to ApplicantsCandidates should attach a cover letter and a resume to application. Review of applications will begin two weeks after posting and continue until position is filled. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).Job SummaryOversees the installation, maintenance, troubleshooting, migration, and inventory of Library Technology equipment and software and provides systems administration and technical support for library technology platforms. Serves as systems administrator for assigned library applications, manages the Library Technology support queue and equipment reservations, and serves as a primary technical resource for library systems, desktop technology, and digital initiatives.Primary Duties and ResponsibilitiesProvides desktop and technical support for Library Technology services not covered by iTech, including installation, configuration, maintenance, troubleshooting, migration, and repair of computers, software, printers, peripherals, and related technology.Manages the Library Technology support queue and equipment reservations, documents service requests and resolutions, communicates status updates, and identifies recurring issues and opportunities to improve support services.Administers assigned library systems, including Omeka and ArchivesSpace, and serves as backup administrator for Alma, Primo VE, and Tipasa. Manages configurations, user access, system maintenance, performance, and availability.Serves as the primary technical liaison with vendors for assigned library systems and assists with troubleshooting, upgrades, testing, integrations, documentation, and disaster recovery activities.Maintains technology inventory and assists with the evaluation, acquisition, deployment, maintenance, and replacement of Library Technology equipment and software.Provides technical support for library digital initiatives, including the Mississippi Digital Library, Aquila Digital Community, digitization projects, research data management, and digital preservation activities.Performs other duties as assigned.Minimum QualificationsAssociate's degree in a technical field of study or one to two years of technical support or library technology experience.Knowledge, Skills & AbilitiesKnowledge of desktop hardware, software, peripherals, and troubleshooting practices.Knowledge of systems administration concepts, user account management, permissions, configurations, and system maintenance.Ability to troubleshoot and resolve complex hardware, software, application, and connectivity issues.Ability to administer and support web-based applications and enterprise technology systems.Ability to maintain accurate technical documentation, inventories, and support records.Ability to manage multiple technical requests and priorities while maintaining a high level of customer service.Ability to communicate technical information effectively to technical and non-technical users.Strong analytical, organizational, problem-solving, and customer service skillsPreferred QualificationsExperience troubleshooting technical issues and equipment. Experience working with Library Technology departments.The University of Southern Mississippi has remained dedicated to preparing students for success since our founding in 1910. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life.The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.

Job Description

Library Technology SpecialistThe University of Southern Mississippi is currently accepting applications for the position of Library Technology Specialist.Position DetailsLocation: Hattiesburg 118 College Drive Hattiesburg, Mississippi, 39406-0001 United StatesDivision: University LibrariesPosition Type: StaffEmployment Status: Full TimeGrant Funded: NoSalary Range: 14.38 - 14.38Pay Grade: N05Posting Close Date: Open Until FilledSpecial Instructions to ApplicantsCandidates should attach a cover letter and a resume to application. Review of applications will begin two weeks after posting and continue until position is filled. Applicants must be currently authorized to work in the United States on a full-time basis without the need for visa sponsorship. The University will not sponsor applicants for work visas (e.g., H-1B).Job SummaryOversees the installation, maintenance, troubleshooting, migration, and inventory of Library Technology equipment and software and provides systems administration and technical support for library technology platforms. Serves as systems administrator for assigned library applications, manages the Library Technology support queue and equipment reservations, and serves as a primary technical resource for library systems, desktop technology, and digital initiatives.Primary Duties and ResponsibilitiesProvides desktop and technical support for Library Technology services not covered by iTech, including installation, configuration, maintenance, troubleshooting, migration, and repair of computers, software, printers, peripherals, and related technology.Manages the Library Technology support queue and equipment reservations, documents service requests and resolutions, communicates status updates, and identifies recurring issues and opportunities to improve support services.Administers assigned library systems, including Omeka and ArchivesSpace, and serves as backup administrator for Alma, Primo VE, and Tipasa. Manages configurations, user access, system maintenance, performance, and availability.Serves as the primary technical liaison with vendors for assigned library systems and assists with troubleshooting, upgrades, testing, integrations, documentation, and disaster recovery activities.Maintains technology inventory and assists with the evaluation, acquisition, deployment, maintenance, and replacement of Library Technology equipment and software.Provides technical support for library digital initiatives, including the Mississippi Digital Library, Aquila Digital Community, digitization projects, research data management, and digital preservation activities.Performs other duties as assigned.Minimum QualificationsAssociate's degree in a technical field of study or one to two years of technical support or library technology experience.Knowledge, Skills & AbilitiesKnowledge of desktop hardware, software, peripherals, and troubleshooting practices.Knowledge of systems administration concepts, user account management, permissions, configurations, and system maintenance.Ability to troubleshoot and resolve complex hardware, software, application, and connectivity issues.Ability to administer and support web-based applications and enterprise technology systems.Ability to maintain accurate technical documentation, inventories, and support records.Ability to manage multiple technical requests and priorities while maintaining a high level of customer service.Ability to communicate technical information effectively to technical and non-technical users.Strong analytical, organizational, problem-solving, and customer service skillsPreferred QualificationsExperience troubleshooting technical issues and equipment. Experience working with Library Technology departments.The University of Southern Mississippi has remained dedicated to preparing students for success since our founding in 1910. We deliver programs to more than 13,000 students in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. We are a community-engaged Carnegie R1 university, earning distinction as one of the nation's leading research institutions.Southern Miss is known for pioneering work in polymer science, ocean science, spectator sports safety and security, and bringing language to children with communication disorders. We are also a national leader in a broad range of disciplines, including cybersecurity, hydrography, nutrition, aquaculture, kinesiology, and economic development, among others.We produce graduates ready to enter fields that are leading the way in emerging technologies through programs such as computer engineering, information technology, and ocean engineering. We're developing the next generation of business leaders, while also responding to critical workforce shortages by producing skilled professionals in education and nursing. With a tradition of excellence in the arts, we are one of only 36 public institutions in the nation accredited in four major areas of the arts. Home to the Golden Eagles, our student-athletes compete in 17 NCAA Division I sports. With a culture marked by passion and persistence, Southern Miss is delivering graduates who are ready for life.The University of Southern Mississippi is an equal opportunity employer, and all qualified applicants will receive consideration for employment. EOE/VETS/DISABILITY.