Fraud Investigative Analyst

Summary

Fraud Investigative Analyst is responsible for evaluating the circumstances of suspected or confirmed fraud cases and handling them according to established procedures. Analyst conducts meticulous investigation of assigned alerts for transactions and develops rules to assist with early fraud detection and prevention.Responsibilities Identify risks and prevent losses related to fraud activities/high-risk behaviors and suggest prevention solutionsContact clients via phone and/or email to validate transaction activityConduct investigative/intelligence analysis of collected information derived from varying sources such as internal bank records/KYC documentation, banker contact, external search engines and open-source websitesDraft assessment summaries and other written investigative/intelligence products to support decisions and recommendationsAt times, escalate cases for further investigation and potential recovery to SecurityReview high-risk transactions for potentially fraudulent activityManage Reg E DisputeIntake and maintain accurate records in Centrix Dispute Tracking SystemExecute chargeback process and ensure adherence to charge rightsApply Reg E rules and issue Provisional Credit when appropriatePrepare and send communication letters to clients regarding disputesSubmit transaction block rules and merchant block rules to prevent fraudulent activityAnalyze fraud patterns using PatternsComplete other duties as assignedRequired Skills Working knowledge of research methodology of fraud and financial crime activitiesKnowledge of fraud detection, prevention, authentication strategies and techniquesAbility to handle a variety of tasks simultaneouslyAbility to effectively communicate with clients and/or bank associates to resolve risk and fraud issuesKnowledge of state and federal bank compliance procedures and card brand operating guidelines as they relate to fraud investigation and analysesProficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet ExplorerStrong organizational and communication skillsWillingness to be flexiblePreferred Skills Knowledge of Verafin, Fiserv banking software, MasterCard connect and DTSKnowledge of the Check clearing and adjustment rulesKnowledge of NACHA Rules and RegulationsKnowledge of Wire related regulations and guidelinesKnowledge of MasterCard rules and regulationsKnowledge of Regulation E processesQualifications & Education Requirements 3 years of risk management/fraud experience in financial industry or4-year degree and 2 years of related banking experience#J-18808-Ljbffr

Job Description

Fraud Investigative Analyst is responsible for evaluating the circumstances of suspected or confirmed fraud cases and handling them according to established procedures. Analyst conducts meticulous investigation of assigned alerts for transactions and develops rules to assist with early fraud detection and prevention.Responsibilities Identify risks and prevent losses related to fraud activities/high-risk behaviors and suggest prevention solutionsContact clients via phone and/or email to validate transaction activityConduct investigative/intelligence analysis of collected information derived from varying sources such as internal bank records/KYC documentation, banker contact, external search engines and open-source websitesDraft assessment summaries and other written investigative/intelligence products to support decisions and recommendationsAt times, escalate cases for further investigation and potential recovery to SecurityReview high-risk transactions for potentially fraudulent activityManage Reg E DisputeIntake and maintain accurate records in Centrix Dispute Tracking SystemExecute chargeback process and ensure adherence to charge rightsApply Reg E rules and issue Provisional Credit when appropriatePrepare and send communication letters to clients regarding disputesSubmit transaction block rules and merchant block rules to prevent fraudulent activityAnalyze fraud patterns using PatternsComplete other duties as assignedRequired Skills Working knowledge of research methodology of fraud and financial crime activitiesKnowledge of fraud detection, prevention, authentication strategies and techniquesAbility to handle a variety of tasks simultaneouslyAbility to effectively communicate with clients and/or bank associates to resolve risk and fraud issuesKnowledge of state and federal bank compliance procedures and card brand operating guidelines as they relate to fraud investigation and analysesProficient with Microsoft Word, Excel, PowerPoint, Outlook and Internet ExplorerStrong organizational and communication skillsWillingness to be flexiblePreferred Skills Knowledge of Verafin, Fiserv banking software, MasterCard connect and DTSKnowledge of the Check clearing and adjustment rulesKnowledge of NACHA Rules and RegulationsKnowledge of Wire related regulations and guidelinesKnowledge of MasterCard rules and regulationsKnowledge of Regulation E processesQualifications & Education Requirements 3 years of risk management/fraud experience in financial industry or4-year degree and 2 years of related banking experience#J-18808-Ljbffr