Info Central - CSR I - Selby Library (Part Time)

Summary

Job Title: Information Central Staff

Employer: Sarasota County Government

Salary: $15.00 - $15.15 Hourly

Location: 1660 Ringling Boulevard, Sarasota, FL 34236

Job Type: Part-Time

Department: Libraries & Historical Resources

Closing Date: Continuous

About Our Job

This position provides public information and reference services in the Information Central department, a centralized system-wide telephone and electronic reference service. In the team environment employees will participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with co-workers to support team process.

Job Description

Customer Service: Provides prompt, courteous customer service to patrons when answering reference, directional, and/or reader's advisory questions. Responds to patron requests for library circulation transactions, including holds, renewals, etc. Explains and interprets library policies and procedures. Provides instruction, assistance and troubleshooting with library technology resources. Provides assistance for Interlibrary Loan and Books by Mail.

Administration: Develops and maintains a knowledge base of frequently asked questions. Gathers usage statistics as required.

Staff Development: Keeps abreast of developments, new trends, and innovation in libraries. Provides opportunities for continuing professional development of self and others. Opportunities for cross training.

Work Hours: Part Time/20 Hours/Week

Library hours of operation:

Monday - Thursday: 9am - 8pm

Friday and Saturdays: 8:30am - 5pm

Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

**Employee may be re-assigned to fill in at other Libraries within Sarasota County.

Minimum Qualifications: A High School Diploma or equivalent and one-year experience in administrative or public contact work and working knowledge of computer and hardware systems dealing with public response.

Physical Demands: Must occasionally lift and/or move up to 50 pounds.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Pay: Starting pay is $15.00/hour. Pay is negotiable, up to $15.15/hour, for candidates with library experience.

This Posting is currently Open Until Filled

About Everything Else

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!

For more information about employee benefits, please click this link or visit SCGov.net for additional information.

Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

Sarasota County – Many Voices, One Team.

Diversity, equity and inclusion (DE&I) are the keys to serving, representing and understanding our community. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.

Our vision is to have a diverse, equitable and inclusive workplace that attracts, develops, retains and engages a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identification or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Job Description

Job Title: Information Central Staff

Employer: Sarasota County Government

Salary: $15.00 - $15.15 Hourly

Location: 1660 Ringling Boulevard, Sarasota, FL 34236

Job Type: Part-Time

Department: Libraries & Historical Resources

Closing Date: Continuous

About Our Job

This position provides public information and reference services in the Information Central department, a centralized system-wide telephone and electronic reference service. In the team environment employees will participate in setting unit, library, and system goals, contribute to decision making and evaluation of progress. Employees will collaborate with co-workers to support team process.

Job Description

Customer Service: Provides prompt, courteous customer service to patrons when answering reference, directional, and/or reader's advisory questions. Responds to patron requests for library circulation transactions, including holds, renewals, etc. Explains and interprets library policies and procedures. Provides instruction, assistance and troubleshooting with library technology resources. Provides assistance for Interlibrary Loan and Books by Mail.

Administration: Develops and maintains a knowledge base of frequently asked questions. Gathers usage statistics as required.

Staff Development: Keeps abreast of developments, new trends, and innovation in libraries. Provides opportunities for continuing professional development of self and others. Opportunities for cross training.

Work Hours: Part Time/20 Hours/Week

Library hours of operation:

Monday - Thursday: 9am - 8pm

Friday and Saturdays: 8:30am - 5pm

Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

**Employee may be re-assigned to fill in at other Libraries within Sarasota County.

Minimum Qualifications: A High School Diploma or equivalent and one-year experience in administrative or public contact work and working knowledge of computer and hardware systems dealing with public response.

Physical Demands: Must occasionally lift and/or move up to 50 pounds.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for a period of five (5) years.

Pay: Starting pay is $15.00/hour. Pay is negotiable, up to $15.15/hour, for candidates with library experience.

This Posting is currently Open Until Filled

About Everything Else

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more!

For more information about employee benefits, please click this link or visit SCGov.net for additional information.

Utilize our award-winning wellness program including free gyms and classes at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

Sarasota County – Many Voices, One Team.

Diversity, equity and inclusion (DE&I) are the keys to serving, representing and understanding our community. We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different and are committed to creating a culture of understanding and respect where our employees realize that we are stronger together.

Our vision is to have a diverse, equitable and inclusive workplace that attracts, develops, retains and engages a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service – internally and externally.

Sarasota County Government promotes diversity and inclusion in its workforce and does not discriminate on the basis of race, color, gender identification or expression, genetic information, religion, national origin, marital status, age or disability. A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Government employers are drug-free and tobacco-free environments, EEO/AA/ADA employers, and they prohibit discrimination in all services, programs or activities.

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.