Library Services & Operations Specialist

Summary

Title: Library Services & Operations SpecialistPosition Type: Staff Full-TimeDays Per Week: Monday - FridayHours Per Week: 40 hrs/wkVP Area: Office of the Provost and Academic AffairsDepartment: LibraryLocation: Queens Campus - CharlottePosition Summary The Library Services and Operations Specialist oversees the daily operations of the Charlotte Library's primary service point, and manages circulation, interlibrary loan services, and supervision of up to 20 student employees. This staff position leads training and development for all access services student employees, supports faculty and student research needs across disciplines, and contributes to library-wide initiatives that enhance access, equity, safety, and student success. Reporting to the Associate Dean of the Charlotte Library, this position advances library services through continuous process improvement and outreach and engagement initiatives.Benefits of Working at Elon Employees at Elon enjoy a generous and comprehensive benefits package that includes:28 annual days off, including holidays and vacation.Immediate tuition remission for undergraduate coursesTuition remission for approved graduate-level courses after 12 months of employment.Retirement plan with an 8 percent contribution from the university.Immediate eligibility for health, dental and vision insurance.Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.Minimum Required Education and Experience Bachelor's degreeExperience working in an academic or public libraryExperience in customer service or public facing rolesAttention to detail and ability to meet scheduling expectations.Experience with Microsoft Office, including Word, Excel, and SharePoint.Familiarity with interlibrary loan operationCommitment to equitable access to expertise, support, and resources for all library patronsCommitment to working effectively as part of the library team.Preferred Education and Experience Experience with interlibrary loan operationExperience with stacks managementExperience training staff in customer service or public facing rolesFacility with compiling and reporting statistics.Experience using Canva, LibGuides, LibStaffer, and ZoomKnowledge of evaluation, assessment, and planning methods related to public service in academic libraries.Job Duties Oversees daily operations of the library's primary service point, ensuring welcoming, efficient, and student-centered environment.Manages resource sharing (interlibrary loan, document delivery, collegial agreements)Processes interlibrary loan requests daily and generates reports as needed.Oversees stacks managementAnswers routine questions about library services, policies, spaces, and access and refers research questions to librarians as appropriateApplies library policies consistently and helps manage patron issues.Supervises, trains, and evaluates part-time and up to 20 student employees, including hiring, onboarding, scheduling, and performance developmentAssists with Student Employee Development Program to strengthen service quality and enhance student staff competenciesCoordinates and supports library outreach and engagement initiatives, orientation events, and beginning-of-semester programmingActs as Building Captain, contributing to safety planning, emergency procedures, and ongoing updates to the library's safety manual.Manages space use requests.May collaborate with other departments, such as Student Accessibility Services and Academic Success.Collaborates with library colleagues to improve workflows, enhance user experience, and strengthen delivery across access services functions.Regularly reviews and improves workflow, services, and user experience.Participates in professional development activities.Participates in inclusive team building in the Charlotte library, the Belk library, and University at largeOther duties and special projects may be assigned to meet department and university needs.May be required to work occasional weekends and evenings.#J-18808-Ljbffr

Job Description

Title: Library Services & Operations SpecialistPosition Type: Staff Full-TimeDays Per Week: Monday - FridayHours Per Week: 40 hrs/wkVP Area: Office of the Provost and Academic AffairsDepartment: LibraryLocation: Queens Campus - CharlottePosition Summary The Library Services and Operations Specialist oversees the daily operations of the Charlotte Library's primary service point, and manages circulation, interlibrary loan services, and supervision of up to 20 student employees. This staff position leads training and development for all access services student employees, supports faculty and student research needs across disciplines, and contributes to library-wide initiatives that enhance access, equity, safety, and student success. Reporting to the Associate Dean of the Charlotte Library, this position advances library services through continuous process improvement and outreach and engagement initiatives.Benefits of Working at Elon Employees at Elon enjoy a generous and comprehensive benefits package that includes:28 annual days off, including holidays and vacation.Immediate tuition remission for undergraduate coursesTuition remission for approved graduate-level courses after 12 months of employment.Retirement plan with an 8 percent contribution from the university.Immediate eligibility for health, dental and vision insurance.Eligibility for tuition remission at Elon for spouses, qualifying domestic partners and dependents begins at two years of service. After two years of employment, eligibility begins for participation in the Tuition Exchange, a national scholarship exchange program that enables dependents to enroll in nationally recognized partner colleges and universities.Elon values and celebrates the diverse backgrounds, cultures, experiences and perspectives of our community members. As an equal opportunity employer, Elon's principles of diversity extend to race and gender identity, age, disability status, veteran status, sexual orientation, religion, and other aspects of one's identity. At Elon, our employees respect human differences, passion for lifelong learning, emphasis on personal integrity and an ethic of service.Minimum Required Education and Experience Bachelor's degreeExperience working in an academic or public libraryExperience in customer service or public facing rolesAttention to detail and ability to meet scheduling expectations.Experience with Microsoft Office, including Word, Excel, and SharePoint.Familiarity with interlibrary loan operationCommitment to equitable access to expertise, support, and resources for all library patronsCommitment to working effectively as part of the library team.Preferred Education and Experience Experience with interlibrary loan operationExperience with stacks managementExperience training staff in customer service or public facing rolesFacility with compiling and reporting statistics.Experience using Canva, LibGuides, LibStaffer, and ZoomKnowledge of evaluation, assessment, and planning methods related to public service in academic libraries.Job Duties Oversees daily operations of the library's primary service point, ensuring welcoming, efficient, and student-centered environment.Manages resource sharing (interlibrary loan, document delivery, collegial agreements)Processes interlibrary loan requests daily and generates reports as needed.Oversees stacks managementAnswers routine questions about library services, policies, spaces, and access and refers research questions to librarians as appropriateApplies library policies consistently and helps manage patron issues.Supervises, trains, and evaluates part-time and up to 20 student employees, including hiring, onboarding, scheduling, and performance developmentAssists with Student Employee Development Program to strengthen service quality and enhance student staff competenciesCoordinates and supports library outreach and engagement initiatives, orientation events, and beginning-of-semester programmingActs as Building Captain, contributing to safety planning, emergency procedures, and ongoing updates to the library's safety manual.Manages space use requests.May collaborate with other departments, such as Student Accessibility Services and Academic Success.Collaborates with library colleagues to improve workflows, enhance user experience, and strengthen delivery across access services functions.Regularly reviews and improves workflow, services, and user experience.Participates in professional development activities.Participates in inclusive team building in the Charlotte library, the Belk library, and University at largeOther duties and special projects may be assigned to meet department and university needs.May be required to work occasional weekends and evenings.#J-18808-Ljbffr