San Antonio Water System

  • *CURRENT SAWS EMPLOYEES ONLY* Business Process Analyst (Customer Service)

  • SAN ANTONIO WATER SYSTEM
  • 2800 U.S. Hwy. 281 N., San Antonio, Texas 78212 United States View Map

Job Description

Grade 19 - Salary starts at $62,109.00 annually. Rate of pay depends on qualification.

Job Description

JOB SUMMARY
The Business Process Analyst (Customer Service) is responsible for analyzing and documenting current business processes, as identified by management; working with process owners, participants, and end users to develop and implement improved business models; and facilitating the creation and tracking of performance indicators for all areas within SAWS.

ESSENTIAL FUNCTIONS
  • Documents existing business processes using business models, workflow diagrams, and written explanations.
  • Develops process improvement suggestions that align with management initiatives.
  • Assesses impact of proposed changes to related business processes and develops cost/benefit analysis.
  • Consults with external businesses to identify "best practice" process models.
  • Acts as liaison between internal business units to facilitate new business process plans.
  • Develops performance indicators to measure the results of the process change.
  • Facilitates and communicates internal and external corporate benchmark surveys.
  • Performs other duties as assigned.

DECISION MAKING
  • This position works under limited supervision.
  • Will often work on more than one project at any one time.
  • Prioritizes and evaluates time and resource requirements to meet deadlines.
  • Uses effective communication and change management practices.

MINIMUM REQUIREMENTS
  • Bachelor's Degree in Management Information Systems, Business Administration, Public Relations, Communications, Public Administration, or a related field from an institution accredited by a nationally recognized accrediting agency.
  • Three years' progressively responsible experience in developing and implementing business processes, conducting business analyses and modeling, coordinating the preparation of reports and presentations, and conducting external research.
  • Proficient in the use of appropriate data management software (spreadsheets and databases), geographic information systems software and digital mapping techniques, project planning, presentation software, and internet tools.

PREFERRED QUALIFICATIONS
  • Demonstrated experience in interactive group techniques, functional analysis, process flow analysis sufficient to facilitate change management and other management improvements.
  • PMP
  • Lean Six Sigma Certification
  • Demonstrated experience in process analysis projects
  • Demonstrated project management experience

JOB DIMENSIONS
  • Contact with employees from all levels throughout the organization.
  • May need to travel to various SAWS locations.
  • Communicates effectively, verbally and in writing.
  • Frequent contact with internal and external customers, consultants, vendors, and government agencies.


PHYSICAL DEMANDS AND WORKING CONDITIONS
Requires visual acuity, speech, and hearing. Working conditions are primarily in an office environment.
#LI-DNI

San Antonio Water System values the contributions of all its employees, providing them the best in compensation and benefits. The benefits package is designed to attract and retain a workforce of qualified employees who share a responsibility in providing quality water to 1 million consumers.
From an affordable medical and dental plan to life-sustaining retirement and insurance plans, we offer benefits that reward employees for their commitment to a challenging career at SAWS. Employee benefits include the following:
  • Competitive, market-based salaries
  • Performance-based incentives
  • Medical benefits
  • Dental benefits
  • Life insurance
  • Prescription drug program
  • Vision care plan
  • Two retirement plans
  • Deferred compensation plans (457 plan)
  • Disability income
  • Paid leave (vacation, sick, personal)
  • Education assistance program
  • Employee assistance program
  • Flexible, tax-deferred health and dependent care spending accounts
  • Wellness programs
  • On-Site Fitness Facilities
  • Community service opportunities


Closing Date/Time: 9/20/2026 11:59 PM Central
San Antonio Water System

San Antonio Water System

(210) 233-2025

The San Antonio Water System (SAWS) is a public utility owned by the City of San Antonio. SAWS serves 2 million people in Bexar County as well as parts of Medina and Atascosa counties.  The population includes more than 511,300 water customers and 457,600 wastewater customers. SAWS actively seeks out public participation in its operations and planning, while SAWS volunteers strive to help their neighbors in need.

As an industry leader in conservation and water and wastewater management, SAWS provides sustainable, affordable water services. To deliver responsible water services, our investment in our employees – one of our greatest assets – ranks as a top priority.

San Antonio Water System's Board of Trustees has adopted mission, vision and values statements that serve as a foundation to move the utility forward through 2050 and reinforce San Antonio's much-deserved reputation as Waterful. 

Our Mission: Sustainable, Affordable Water Services / Our Vision: To be leaders in delivering responsible water services for life. / Our Values: Excellence, Integrity, Respect and Safety.

SAWS is a values-based organization that believes in diversity in all aspects of our business. At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment. We respectfully infuse diversity in our daily work lives with the knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.

SAWS is committed to providing our employees with a healthy, safe, and rewarding work environment where all employees have an equal opportunity for professional and personal growth. SAWS employees go beyond what is expected – developing remarkable, award-winning programs in conservation, water resources, watershed protection and wastewater treatment.

Why Choose a Career at SAWS?  

For Your Work-Life Balance: SAWS is proud to invest in its employees by offering a variety of paid time off to help meet the work-life balance goals of you and your family.

For Your Professional Growth: Professional growth is key to both our employees’ success as well as SAWS’. That’s why SAWS offers a number of professional development opportunities that achieve both personal and company goals.

For Your Future: Achieving your personal financial goals is an important part of your life. SAWS makes it easy for employees to save for retirement by providing several retirement plan options.

For Your Health: SAWS offers a range of health, dental and vision benefits, and Wellness Programs to help meet each employee’s needs.

For your Protection: SAWS offers life insurance and disability coverage to meet the need for protection against life’s unexpected events.

Show more
Apply Now Employer Profile

MORE JOBS

Show More