Associate Manager, AIDM Analytics

Summary

Associate Manager, AIDM Analytics

Irvine, CA

About the Job: As the Associate Manager, AIDM Analytics on Taco Bell's Digital Customer Intelligence team, you will champion data-driven strategies to elevate our digital customer experience. You will support and enhance existing analytics initiatives, turning insights into impactful business decisions, while ensuring analytics support is given to cross-functional partners (CRM, Ecommerce, Loyalty, etc.) for any technology or automation use cases. In addition, you will focus on creating and maturing analytics capabilities for AI-driven marketing, leveraging internal data models, and customer data platforms.

The Day-to-Day:

• Collaborate with cross-functional partners (Campaign Analytics, CRM, Ecommerce, Loyalty, etc.) and tech partners to improve applied analytics, strategy, and learnings for our digital teams
• Drive technology implementation, data QA, and regression testing across several platforms and enable these technologies for cross-functional partners
• Own AI-driven marketing intelligence by providing analytics of changes in customer behavior and recommending strategies, insights and learnings
• Own problem solving and exploration of expanding use-cases for AI-driven marketing, partnering with internal teams and external vendors to ensure applied learnings and clear path forward
• Enhance existing analytics processes by recommending new tools, methodologies, and best practices
• Oversee and manage comprehensive data QA processes, including regular audits, to ensure robust data governance and maintain high levels of data accuracy across all platforms.

Responsibilities:

• Lead franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes.
• Partner closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise-facing communications and engagement materials.
• Manage strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross-functional leadership discussions.
• Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively.
• Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio.
• Develop executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders.

Qualifications:

• 6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles.
• Experience supporting cross-functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions.
• Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences.
• Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments.
• Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred.
• Bachelor's degree in Business, Communications, Technology, or related field, or equivalent years of experience.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.

Job Description

Associate Manager, AIDM Analytics

Irvine, CA

About the Job: As the Associate Manager, AIDM Analytics on Taco Bell's Digital Customer Intelligence team, you will champion data-driven strategies to elevate our digital customer experience. You will support and enhance existing analytics initiatives, turning insights into impactful business decisions, while ensuring analytics support is given to cross-functional partners (CRM, Ecommerce, Loyalty, etc.) for any technology or automation use cases. In addition, you will focus on creating and maturing analytics capabilities for AI-driven marketing, leveraging internal data models, and customer data platforms.

The Day-to-Day:

• Collaborate with cross-functional partners (Campaign Analytics, CRM, Ecommerce, Loyalty, etc.) and tech partners to improve applied analytics, strategy, and learnings for our digital teams
• Drive technology implementation, data QA, and regression testing across several platforms and enable these technologies for cross-functional partners
• Own AI-driven marketing intelligence by providing analytics of changes in customer behavior and recommending strategies, insights and learnings
• Own problem solving and exploration of expanding use-cases for AI-driven marketing, partnering with internal teams and external vendors to ensure applied learnings and clear path forward
• Enhance existing analytics processes by recommending new tools, methodologies, and best practices
• Oversee and manage comprehensive data QA processes, including regular audits, to ensure robust data governance and maintain high levels of data accuracy across all platforms.

Responsibilities:

• Lead franchise technology engagement activities across Taco Bell Digital & Technology, including governance forums, communication cadences, stakeholder alignment activities, and operationalization of franchise engagement processes.
• Partner closely with PMO, Operations, Product, Engineering, and D&T leadership teams to translate portfolio updates, roadmap priorities, and initiative status into franchise-facing communications and engagement materials.
• Manage strategic communication and presentation development for FRANMAC meetings, Technology Governance forums, and cross-functional leadership discussions.
• Coordinate franchise engagement readiness activities for major technology initiatives, ensuring communications, stakeholder alignment, and supporting materials are prepared and delivered effectively.
• Support continuous improvement of franchise engagement workflows, governance processes, and operational routines that improve transparency, consistency, and organizational alignment across the D&T portfolio.
• Develop executive-ready presentations, reporting, briefing materials, and communication content that support Digital & Technology leadership engagement with franchise and cross-functional stakeholders.

Qualifications:

• 6+ years of experience in business operations, program coordination, franchise engagement, communications, or related business and technology roles.
• Experience supporting cross-functional governance processes, stakeholder communications, or enterprise operational routines across multiple teams and business functions.
• Strong experience developing executive presentations, strategic communications, reporting, and leadership materials for senior stakeholder audiences.
• Highly organized with the ability to manage multiple priorities, timelines, communication cadences, and stakeholder requests in fast-paced environments.
• Experience supporting restaurant operations, franchise organizations, retail technology, or multi-unit operational environments preferred.
• Bachelor's degree in Business, Communications, Technology, or related field, or equivalent years of experience.

Work-Hard, Play-Hard:

• Hybrid work schedule and year-round flex day Friday
• Onsite childcare through Bright Horizons
• Onsite dining center and game room (yes, there is a Taco Bell inside the building)
• Onsite dry cleaning, laundry services, carwash,
• Onsite gym with fitness classes and personal trainer sessions
• Up to 4 weeks of vacation per year plus holidays and time off for volunteering
• Tuition reimbursement and education benefits
• Generous parental leave for all new parents and adoption assistance program
• 401(k) with a 6% matching contribution from Yum! Brands with immediate vesting
• Comprehensive medical & dental including prescription drug benefits and 100% preventive care

Salary Range: $133,700 - $157,300 + eligible bonus + benefits

At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self! Taco Bell is proud to be an equal opportunity employer and is committed to equity, inclusion, and belonging for all dimensions of diversity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other protected characteristic. Taco Bell is committed to working with and providing reasonable accommodation to applicants with disabilities or special needs.