Chief Information Security Officer (Operations Officer)

Job Description

Full-time position available with the General Services Department - Information Technology Division
Work Location: 1111 Locust St.
Pay Range: $5,910-$9,010 per month
Schedule: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework schedule available after 6-month probationary period completed
Application Deadline: September 30, 2026

Full-time position available with the General Services Department, IT Division located at 1111 Locust
Salary Range: $8,650-$13,620/month
Normal Work Days/Hours: Monday-Friday, 8:00 a.m.-5:00 p.m. *Telework available after 6-month probationary period.
Application Deadline Date: March 17, 2026

Responsibilities

Position Summary

The Chief Information Security Officer (CISO) provides executive leadership and citywide oversight of information security, cybersecurity operations, and the secure operation of the City's IT networks and telecommunications systems. Reporting to the Chief Technology Officer (CTO) or designee, the CISO is responsible for safeguarding City data, systems, networks, and communications infrastructure while enabling reliable, secure technology services across all departments. This role leads the City's cybersecurity strategy, risk management, incident response, compliance, and resiliency efforts. The CISO works closely with executive leadership, departmental stakeholders, and technical teams to ensure security is embedded into enterprise IT, network, and telephony operations, balancing risk, operational needs, and service delivery.

Key Responsibilities

Executive & Strategic Leadership

• Provide citywide leadership for cybersecurity, information protection, and secure network and telecommunications operations.
• Define, implement, and maintain enterprise cybersecurity strategies aligned with City objectives and best practices.
• Advise executive leadership on cyber risk, emerging threats, and security posture.

Cybersecurity Operations & Risk Management

• Oversee security monitoring, vulnerability management, penetration testing, and forensic investigations.
• Oversee network defense technologies such as firewalls, IDS/IPS, and related security controls.
• Lead all cybersecurity incident response activities and ensure timely recovery.
• Develop and maintain cyber resiliency and disaster recovery plans.

Network & Telecommunications Security

• Provide strategic oversight of secure network architecture, including LAN, WAN, wireless, firewall, and perimeter defense systems.
• Ensure secure and reliable voice and data communications, including VoIP and telecommunications platforms.

Governance, Policy & Compliance

• Develop and maintain cybersecurity policies, standards, and procedures across governance, risk, compliance, and operations.
• Ensure compliance with applicable regulations and standards (e.g., NIST, CJIS, ISO-aligned practices).
• Oversee third-party and vendor cybersecurity and network/telecom risk management.

Financial & Resource Management

• Plan, manage, and oversee cybersecurity, network, and telecommunications budgets.
• Ensure cost-effective investments and strong return on investment for security initiatives.
• Oversee cybersecurity tools, infrastructure, and services.

Collaboration & Program Oversight

• Partner with IT, network, and telecommunications teams to ensure secure system design, deployment, and operations.
• Oversee security-related projects and programs to ensure timely delivery and alignment with strategic goals.
• Provide executive reporting and briefings on cybersecurity and infrastructure risk and performance.

People Leadership & Culture

• Lead, mentor, and evaluate cybersecurity and related IT staff.
• Promote a culture of security awareness, accountability, and continuous improvement.
• Oversee enterprise security awareness and training programs.

Additional Requirements

• Must be available nights and weekends as operational needs require.
• Performs related duties as required.
  

Qualifications

REQUIRES

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, Business Administration, Public Administration, or a related field.
• An equivalent combination of education and experience may be considered.
• Eight (8) or more years of progressively responsible experience in technology operations, cybersecurity, network operations, or related management roles, managing teams, projects, vendors, and organizational initiatives, supporting cybersecurity, infrastructure, or operational compliance programs; developing operational procedures, performance metrics, and governance practices.
  

Other Information

Military veterans encouraged to apply

Why You'll Love Working with Us - Core Employee Benefits (Benefits offered to all permanent employees unless otherwise specified)

Comprehensive Health Coverage
Affordable medical, dental, and vision plans with multiple options and low employee contributions.

Generous Paid Time Off
Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us.

Secure Retirement Planning
City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security.

Support for Life's Big Moments
Paid parental and bereavement leave to help you navigate major life events with peace of mind.

Tuition Assistance
Get reimbursed for eligible education expenses-invest in your future while you work.

Income Protection
Short- and long-term disability coverage options to safeguard your earnings.

Life Insurance Provided
City-paid life insurance with the option to add more coverage for extra peace of mind.

Community Volunteer Leave
Take up to 8 hours annually to give back to causes you care about.

Want the Full Picture?
Click here for a complete benefits summary.

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).