Fraud Investigator Team Lead

Summary

The Fraud Investigator Team Lead is responsible for leading a team of Fraud Investigators (L1 and L2), ensuring effective fraud detection, investigation, loss prevention, and regulatory compliance. The role combines people leadership, operational management, quality oversight, and strategic fraud risk mitigation.Key ResponsibilitiesTeam leadership, Fraud investigation oversight, Fraud risk management, Quality assurance, Stakeholder management, Operational excellence, Reporting and analyticsTechnical/Functional SkillsAdvanced fraud investigation methodologies, banking operations, ACH, wires, cards, fraud monitoring systems, analytics, and reportingCoaching, mentoring, performance management, decision making, stakeholder management, strategic planning, and change management.Regulatory & Compliance KnowledgeBSA, AML, OFAC, NACHA, Visa, Mastercard, consumer protection regulations, audit and risk management.Preferred CertificationsCertified Anti-Money Laundering Specialist (CAMS)Accredited ACH Professional (AAP)PMP (preferred)Key Performance Indicators (KPIs)Investigation accuracy, fraud loss prevention, turnaround time, escalation quality, compliance adherence, SLA achievement, coaching effectiveness.Preferred QualificationsH.S. Diploma or equivalent accepted with 5-8+ years in Fraud Operations and 2-3 years leadership experience.#J-18808-Ljbffr

Job Description

The Fraud Investigator Team Lead is responsible for leading a team of Fraud Investigators (L1 and L2), ensuring effective fraud detection, investigation, loss prevention, and regulatory compliance. The role combines people leadership, operational management, quality oversight, and strategic fraud risk mitigation.Key ResponsibilitiesTeam leadership, Fraud investigation oversight, Fraud risk management, Quality assurance, Stakeholder management, Operational excellence, Reporting and analyticsTechnical/Functional SkillsAdvanced fraud investigation methodologies, banking operations, ACH, wires, cards, fraud monitoring systems, analytics, and reportingCoaching, mentoring, performance management, decision making, stakeholder management, strategic planning, and change management.Regulatory & Compliance KnowledgeBSA, AML, OFAC, NACHA, Visa, Mastercard, consumer protection regulations, audit and risk management.Preferred CertificationsCertified Anti-Money Laundering Specialist (CAMS)Accredited ACH Professional (AAP)PMP (preferred)Key Performance Indicators (KPIs)Investigation accuracy, fraud loss prevention, turnaround time, escalation quality, compliance adherence, SLA achievement, coaching effectiveness.Preferred QualificationsH.S. Diploma or equivalent accepted with 5-8+ years in Fraud Operations and 2-3 years leadership experience.#J-18808-Ljbffr