Knowledge Management Rep. - TS/SCI w/ POLY

Summary

Knowledge Management Representative

Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Full Time Job Req: RQ228318 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services

Job Description: Create and maintain standard operating procedures (SOPs), user guides and knowledge articles (KAs) as they pertain to network enterprise. Technical writing and enterprise experience to maintain SOPs, user guides and KAs within network enterprise. Maintain documentation within the SharePoint knowledge management repository. Site documents updated and shared on the SharePoint site when appropriate. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

What You'll Need to Succeed: Education: BA/BS (or equivalent experience), 5+ years of experience Required Skills and Abilities: Two certifications are required for the program: Clearance: TS/SCI must be able to obtain and maintain a polygraph 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert Preferred Skills: Proficient writing and oral skills. Location: Customer site, applicants may be required to travel to the sites where other KM team members sit.

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

The likely salary range for this position is $91,230 - $123,428. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled weekly hours: 40 Travel required: None Telecommuting options: Onsite work location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Additional work locations: None

Job Description

Knowledge Management Representative

Location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Full Time Job Req: RQ228318 Type of Requisition: Regular Clearance Level Must Currently Possess: Top Secret/SCI Clearance Level Must Be Able to Obtain: Top Secret SCI + Polygraph Public Trust/Other Required: None Job Family: Technical Support Services

Job Description: Create and maintain standard operating procedures (SOPs), user guides and knowledge articles (KAs) as they pertain to network enterprise. Technical writing and enterprise experience to maintain SOPs, user guides and KAs within network enterprise. Maintain documentation within the SharePoint knowledge management repository. Site documents updated and shared on the SharePoint site when appropriate. Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help.

What You'll Need to Succeed: Education: BA/BS (or equivalent experience), 5+ years of experience Required Skills and Abilities: Two certifications are required for the program: Clearance: TS/SCI must be able to obtain and maintain a polygraph 1. Security+ CE or another 8570 Cert 2. PWS 9.1 cert Preferred Skills: Proficient writing and oral skills. Location: Customer site, applicants may be required to travel to the sites where other KM team members sit.

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

The likely salary range for this position is $91,230 - $123,428. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Scheduled weekly hours: 40 Travel required: None Telecommuting options: Onsite work location: USA CO Colorado Springs - 8610 Explorer Dr (COC036) Additional work locations: None