Supervisory Management and Program Analyst

Summary

Front Line Manager

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Develops or participates in setting performance standards.
• Approves and disapproves leave and recommends action in unusual cases.
• Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations.
• Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance.
• Develops findings and recommendations to resolve problems, improve processes, and support management decision-making.

STANDARD POSITION DESCRIPTIONS (SPD): PD92313 Visit the IRS SPD Library to access the position descriptions.

Job Description

Front Line Manager

As a Front Line Manager you will:

1. Plan work to be accomplished by subordinates, sets and adjusts short-term priorities and prepares schedules for completion of work.
2. Assign work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
3. Evaluate work performance of subordinates and makes recommendations for outstanding performance recognition and/or disciplinary action.
4. Give advice, counsel or instruction to employees on work and administrative matters.
5. Interview candidates for positions within the organization/unit and recommend appointment, promotion or reassignment to such positions.
6. Hear and resolve complaints from employees, refer group grievances and/or more serious unresolved complaints as appropriate.
7. Effect minor disciplinary measures, such as warnings and reprimands, recommend other actions in more serious cases.
8. Identify developmental and training needs of employees, providing or arranging for needed development and training.
9. Initiate ways to improve production, work processes and/or to increase the quality of the work directed.

The following are the job specific duties of this position. You will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Develops or participates in setting performance standards.
• Approves and disapproves leave and recommends action in unusual cases.
• Conducts complex analytical and evaluative studies of programs and initiatives affecting Taxpayer Services operations.
• Applies qualitative and quantitative methods to assess program effectiveness, identify trends, evaluate risks, and determine the impact of internal and external factors on operational performance.
• Develops findings and recommendations to resolve problems, improve processes, and support management decision-making.

STANDARD POSITION DESCRIPTIONS (SPD): PD92313 Visit the IRS SPD Library to access the position descriptions.