911 Telecommunicator

Summary

Job Description

Essential Duties and Responsibilities - to include, but not limited to:

• Answer incoming 9-1-1 emergency calls promptly, professionally, and in accordance with established procedures.
• Obtain and verify critical information, including the caller's location, nature of the emergency, and callback telephone number.
• Determine the appropriate emergency response based on the information provided by the caller and established dispatch protocols.
• Maintain composure and professionalism when communicating with callers who may be distressed, emotional, confused, or hostile.
• Provide approved pre-arrival instructions and emergency assistance as directed by established protocols and training.
• Process non-emergency calls and direct callers to the appropriate department or resource when applicable.
• Identify and prioritize emergency calls based on the severity and immediacy of the situation.
• Maintain accurate and timely documentation of all calls and related activities.
• Dispatch police, fire, and emergency medical services personnel in response to emergency and non-emergency calls for service.
• Accurately communicate incident details, location information, hazards, and other relevant information to responding personnel.
• Monitor the status and availability of emergency response units.
• Maintain effective radio communication with law enforcement officers, firefighters, EMS personnel, and other emergency responders.
• Coordinate additional resources and assistance as needed in accordance with agency protocols.
• Update responding units with pertinent information received during an active incident.
• Monitor ongoing incidents and ensure appropriate documentation of dispatch activity.
• Relay information between emergency responders, other agencies, and the public when necessary.
• Support the coordination of multi-agency emergency responses.

Job Description

Job Description

Essential Duties and Responsibilities - to include, but not limited to:

• Answer incoming 9-1-1 emergency calls promptly, professionally, and in accordance with established procedures.
• Obtain and verify critical information, including the caller's location, nature of the emergency, and callback telephone number.
• Determine the appropriate emergency response based on the information provided by the caller and established dispatch protocols.
• Maintain composure and professionalism when communicating with callers who may be distressed, emotional, confused, or hostile.
• Provide approved pre-arrival instructions and emergency assistance as directed by established protocols and training.
• Process non-emergency calls and direct callers to the appropriate department or resource when applicable.
• Identify and prioritize emergency calls based on the severity and immediacy of the situation.
• Maintain accurate and timely documentation of all calls and related activities.
• Dispatch police, fire, and emergency medical services personnel in response to emergency and non-emergency calls for service.
• Accurately communicate incident details, location information, hazards, and other relevant information to responding personnel.
• Monitor the status and availability of emergency response units.
• Maintain effective radio communication with law enforcement officers, firefighters, EMS personnel, and other emergency responders.
• Coordinate additional resources and assistance as needed in accordance with agency protocols.
• Update responding units with pertinent information received during an active incident.
• Monitor ongoing incidents and ensure appropriate documentation of dispatch activity.
• Relay information between emergency responders, other agencies, and the public when necessary.
• Support the coordination of multi-agency emergency responses.