Business Navigator

Job Description

CITY EQUITY STATEMENT
The City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job-someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education.

Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging.

We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.

POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION

Westminster’s purpose is to provide core services and foster economic resilience to give our community the opportunity to thrive. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging.

The Business Navigator advances the City’s vision and mission by supporting the attraction, retention and expansion of retail businesses throughout the community. Through direct assistance, collaboration, outreach, special projects, and partnerships, this position services as a trusted point of contact for locally owned retailers, restaurants, and prospective businesses. The Business Navigator provides technical support and connects retailers with business assistance programs, resources, and services related to operations, business preparedness, resiliency, workforce development, and navigating City processes. This position identifies and creates new opportunities for retailers, restaurants and other businesses by cultivating relationships with property owners, brokers, developers, business organizations, and community partners. This position promotes available sites and commercial districts, and it helps businesses overcome barriers to establishment and growth. The Business Navigator supports activities to create a vibrant, diverse, and resilient retail environment.

This position requires executing a high level of customer service and nurturing productive relationships with businesses, staff, and external partners to achieve the essential function of the job. The Business Navigator uses Department’s Customer Relationship Management (CRM) database to maintain organized and complete information on business contacts, interactions and services provided, as well as results-oriented data to track outcomes.

In order to be considered for this position, all candidates must attach a cover letter and resume (maximum of two pages for each document) to the online application at the time of submittal. The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.

ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES

The City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).

This position supports the goals of the Department of Division, which supports and is responsive to the City Manager’s Office, citizens, the city’s business community, City Council, and the overall city organization. Through leadership by example, Economic Development progressively manages the economic development, housing, and redevelopment functions of the organization, where service and empowerment are governing principles, and effectively communicates with internal and external audiences. The Economic Development and Housing Division is the City’s ambassador to the business and development community and strives to excel in the provision of service.

Every employee is accountable to:

• Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
• Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
• Act as an ambassador by understanding and fostering the organization's mission and vision
• Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
• Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
• Address difficult or contentious issues in a constructive manner
• Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
• Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
• Work to continuously improve the efficiency and effectiveness of the service or product being delivered
• Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
• Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences

GENERAL COMPETENCIES
Citywide - Every employee in this position is accountable to:

• Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
• Recognize personal strengths and weaknesses, and target areas for personal self-development
• Demonstrate initiative in performing job tasks
• Exhibit problem-solving skills leading to sound judgment and quality decisions
• Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
• Communicate effectively with individuals and groups using clear and concise verbal and written communications
• Demonstrate accountability for work, and take ownership in job performance
• Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product

Job Specific - Every employee in this position must be able to:

• Present ideas clearly and concisely, verbally and in writing, to: businesses, internal stakeholders, external partners, and City leadership
• Establish and maintain positive working relationships with internal partners, business community, and strategic partners
• Be self-directed and take initiative in daily work and special projects
• Demonstrate knowledge of best practices in retail attraction, retention and expansion, economic development, and city processes
• Establish, prioritize, and implement goals, objectives, policies, and work standards which support the City, Department, and Division’s strategic plans
• Work on several projects simultaneously and adapt quickly to changing priorities
• Display a professional demeanor at all times
• Work as part of a team, as well as independently
• Exercise sound, independent judgement within established guidelines
• Provide technical assistance and leadership to City departments, boards and commissions, and prepare clear, concise management-level reports and correspondence
• Prepare annual workplan in line with strategic plan objectives
• Perform program development, program administration, policy analysis, and implementation of directives with minimal supervision
• Demonstrate a strong working knowledge of Microsoft Office including Word, Excel, Outlook and PowerPoint

Leadership - Every employee in this position is accountable to:

• Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
• Encourage employees to be accountable for their work and take ownership in what they do
• Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
• Demonstrate collaboration and conflict resolution skills with other departments and employees
  
  

JOB SPECIFIC FUNCTIONS

Essential Job Functions, Duties, Responsibilities, and Tasks
Supports the Economic Development and Housing Division by providing technical support to existing and new businessesConducts businesses outreach with special focus to retail and restaurantsAssists businesses by helping them navigate City processes while providing a high level of customer serviceDevelops and maintains a professional network that contributes to a better understanding of trends and best practices for business support and advocacyConducts outreach and tracks interactions and business needs in the Department’s CRMProvides timely responses to businesses requestsConducts research, develops, and recommends minor to extensive changes to programs to support the business communityMaintains strong working relations with internal and external partnersDevelops, plans and organizes policy recommendations, program documents and activities, and related research to meet the City’s priorities and objectives around business attraction, development and retention, with a primary focus in retail and restaurantsCollaborates with business support providers and champions throughout the community including local workforce partners, financial institutions, professional associations and business associationsInterfaces with retail/service businesses, attracts regional retail development, analyzes trade areas, attends conferences, develops relationships with brokers and property managersCoordinates site tours, generates leads, promotes areas to fulfill the Economic Development and Housing Division priorities and goalsAssists in the development of project and program budgets and monitors expenditures associated with contract services or consultants; develops requests for proposals (RFP’s)Participates in team, division, department, and City staff meetings; works collaboratively with other programs and departments; may support other programs as neededMaintains regular and punctual attendance Other Duties and Responsibilities
Requires working some evenings and weekends, and assisting with special eventsIncumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion



POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS

Education, Experience, Skills, Formal Training, Licenses, and Certifications
Required :

• Bachelor’s degree in Business Administration, Public Administration, Management, Entrepreneurship, or closely related field
• Minimum of three (3) years of relevant experience in local government, business development, entrepreneur support, or economic development
• Strong working knowledge of Microsoft Office, including Word, Excel, Outlook, and PowerPoint

Preferred :

• Five (5) or more years of relevant experience in local government, small business development, business development, entrepreneur support, or economic development
• Specific knowledge of the City of Westminster’s Economic Development programs
• Specific knowledge of the City of Westminster’s permitting and development review process
• Certified Economic Developer (CEcD)
• Bilingual proficiency English/Spanish or Hmong

Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements
Work is sedentary in nature and requires sufficient physical stamina and strength for:

• Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periods
• Frequent squatting, reaching above shoulder, and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and supplies
• Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
• Frequent lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting and pushing and/or pulling of up to 25 pounds with dollies and carts

WORKING CONDITIONS
Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job, including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies. Must be able to drive and navigate to a variety of locations in the City, metro area, and region.
Required Materials and Equipment
General office equipment including personal computers, telephone, cellular phone, copy machine and calculator. May operate a motor vehicle to visit project sites.

PRE-EMPLOYMENT REQUIREMENTS

• Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
• Drug screen
• Must be legally entitled to work in the United States

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community.

The City of Westminster offers a comprehensive benefit package including:

• Health and Dental
• Flexible Spending
• Pension/Retirement Plans
• Term Life Insurance
• Long-term Disability
• Survivor Benefits
• Wellness Program
• Leave program that provides for vacation, holidays, sick leave, major illness, on the job injury, and administrative reasons
• Career Development Program
• Tuition Reimbursement Program

For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package

The City of Westminster does not participate in the Social Security system. In lieu of Social Security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.

401(a) Contribution Rates:
Employee Mandatory Contribution: 11.5% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 12% of your base pay.

Employer Contribution Vesting Schedule

• Less than 3 years - 0%
• 3 to 4 years - 60%
• 4 to 5 years - 80%
• Over 5 years - 100%
• For employees age 55 and older, the employer contributions are 100% vested

The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.

Closing Date/Time: 10/26/2026 8:30 AM Mountain