Master Emergency Telecommunicator I - Experienced

Summary

Master EmergencyTelecommunicationsOfficerJobDescriptionUnder the general supervision of an Emergency Telecommunications Supervisor, this position performscriticalpubliccontactandcommunicationsworknecessaryforthedispatchingofthe Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.Duties:EXAMPLES OF ESSENTIAL FUNCTIONS The following duty statements are illustrative of the essentialfunctionsofthejoband donotincludeothernon-essentialormarginaldutiesthat may be required:Answersemergencyandnon-emergencytelephonerequestsforlawenforcement,fire, and medical services.Operatescomputeraideddispatchequipment(CAD)byenteringcallinformationand dispatching deputies and officers to emergency and non-emergency situations.ProvidesEmergency, Medical&FireDispatchinstructionsfor allmedicalor firecalls.Monitorsresponder'sstatus;notifieson-callpersonnel;assignscovercarsorrequests mutual aid to situations that may be critical and/or threatening.Utilizescomputer/teletypesystemstoqueryandenteroperationaldata;relays information to patrol as required.Searchesavailableandappropriateresourcestolocateandrelayoperationaldataand information to responder personnel.Usesvariousmapsandmappingresourcestodeterminejurisdictionsandtoproperly identify call locations.Recordsand maintainspartneragencyrosters.Answers administrative telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephonecallstoresponsibleoutsidestate,court,agencies,departments,orindividuals.Maymaintainradiocommunicationmonitoringwithoutsidelawenforcementagencies.Mayassist in conductingtrainingofnewEmergencyTelecommunicators.Operatescomputersandstandardofficeequipmentincludingcommonlyusedcomputer software programs.Maintainsregularandacceptableattendanceat such levelasdeterminedbyCRCA911Is availableandwilling toworksuch overtimeperdayorperweekasCRCA911 determines necessary or desirable to meet its needs.Is availableandwilling toworksuchweekendsandholidaysasCRCA911determines necessary or desirable to meet its needs.Interactseffectivelywithothersandexercisesgoodjudgmentwhendealingwithpeople in sensitive situations.Performsotherdutiesasrequired andassigned.Requiredknowledge,skillsand abilities:Abilitytolearnstreetandroadsystems,geographicalpatternsandnumerical(address) system of Fremont & Custer County.Experience operating computeraideddispatchequipment(CAD).Experience usingCCIC/NCIC.Abilitytoworkunderpressure.Abilitytocommunicateeffectivelywithcallersexperiencingarangeofemotionfrom excited to panicked.Abilitytoremaincalmunderurgentcircumstances.Abilitytocommunicateeffectively inverbalandwrittenEnglish.Experience maintainingconfidentialityofrecordsandinformation.Abilitytoestablishandmaintaineffectiveworkingrelationshipswithsuperiors,fellow workers, and the public.Abilitytolisten,talk,andtypeallatthesametime.Abilitytodistinguishdifferent auditorytones.Experience trackingmultiplepiecesofinformationatonetimeandconductfollow-upasnecessary.Abilitytointeractinaprofessional manner withall staff.Experience handlingemergencyand/orlife-threateningsituationsinamanner consistent with the law, policies, and procedures.Abilitytoapply soundreasoning,criticalthinkinganddecisionmaking.Abilitytooperatecomputersandcommonlyusedcomputersoftwareprograms,aswell as any other standard office equipment as required by position.RequirementsREQUIRED EXAMINATIONS: The screening process for any position within the CRCA911 may includewrittentest(s),anoralinterview,skillstest(s)and/orotherselectionmethodsdesigned to measure applicants' ability to perform the essential functions of the job they are seeking.Therequired testsincludebutarenot limitedto:TypingGeneral(3mins)40 WPMorfaster correctedCallCenter DataEntry- (audio)CallCenter 911 OperationsFour (4) years' experience with another emergency telecommunications agencyCompletion of Communications Training ProgramRequiredexaminationsalsoinclude,uponaconditionaljob offer:Background Investigation. This will include but is not limited to contact with the applicant's former employers, associates, neighbors, and other pertinent sources. Applicant'smilitaryhistory,schoolrecords,policerecordsanddrivingrecordwillalsobe investigated.Minimum Qualifications:EDUCATION: High School Diploma or G.E.D. equivalent.EXPERIENCE: Equivalentcombinationofeducationandexperiencethatsatisfythe requirements of the job may be sufficient.CERTIFICATIONS/LICENSE:CPRFirstAidEmergencyMedicalDispatchcertificationEmergencyFireDispatchcertificationEmergencyTelecommunicatorcertificationIfhiredmustsuccessfullycompleteandacquireallcertificationstobeconsideredfor future employment.CTO Certification preferredNECESSARYSPECIALREQUIREMENTS:MustpossessCPRcertificationwithintheinitialstatusperiod.Mustmeet minimumacceptablelevelof40(forty)wordsper minute.TheCallCenterDataEntry[audio]testmeasuresthespeedandaccuracyofthetest taker in conducting data entry in conjunction with information delivered audibly.911Operatorsfocusesalmostentirelyon"NecessaryCaseScenarios"--thosesituations that demand but one acceptable response to a particular situation.PHYSICALDEMANDS:Thefollowingaresomeofthephysicaldemandscommonlyassociatedwiththisposition.They are included for informational purposes and are not all inclusive.Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exist more than 2/3 of the time.Constantuseofeye,handandfingercoordinationenablingtheuseofautomatedoffice machinery and writing utensils.Constantly involved in oral and auditory interaction, enabling interpersonal communication,includingautomateddevicessuchasthetelephoneandradio.Spends90%ofthetime sitting,5%standing,5%walkingwhileonthe job.Occasionallystoops,kneels,crouchesandbalanceswhilefilingoroperatingoffice machinery.Frequentlyusesvisualcapacityincludingdepthperception,colorvision,andperipheral vision enabling completion of required office duties.Occasionallyliftsor carriesupto 20lbs.whenmovingoffice suppliesor files.WORKENVIRONMENT:Workinthisclassissedentaryinnatureandisgenerallyconfinedtoa standard office environment. Members MUST BE available for work schedule assignment to rotating shifts, weekends, and holidays. Extremely stressful environment during peak activity periods demanding full attention and coordination of numerous tasks simultaneously.Supplemental InformationYOU MUST PROVIDE A CURRENT VALID EMAIL ADDRESS FOR APPLICATIONSTATUSNOTIFICATIONS (onlyoneemailaddressisacceptedbythesystem).EXPECTEDDURATIONOF THEAPPLICATIONPROCESS:Duetothenatureoftheapplication and selectionprocessforCRCA911,applicantscanreasonablyexpecttheapplicationprocesstotake a significant amount of time to complete before a decision is made to hire or not to hire.Typically, it takes approximately 2-3 weeks from the date of interview to complete the entire selectionprocess.Thelengthoftimeittakestocompletetheprocesscanvarydependingona variety of factors. Please note that this is an estimated duration of the selection process.WORKSCHEDULES:Employeesare required toworkthetimeperiodsand/orshifts,rotational and/or stationary, and location assignment, consistent with the needs of CRCA911.APPLICANTDISQUALIFICATIONFACTORS:IllegalDrugUse. Applicantswhohaveillegaldrugusagewillbedisqualified.Any felony conviction.DrivingRecord.Outsideactivitieswhichmaybedeemeda conflictofinterest.Revelationordiscoveryofassaultivebehavior.Documented recordofpriorworkperformance.Unsuccessfulcompletionofanybasicrequirement.Inabilitytoperform theessentialfunctionsoftheposition.Police history-type,frequency,andnatureofcontacts(s).Providingfalseormisleadinginformationduringtheapplication/selection process.POLICYONREAPPLICATION:Applicantswhofailed requiredtestingwillbeeligibletotestin six months from the date they took the written test. All other applicants who are disqualified can reapply with CRCA911 no sooner than one year from the date of notification of non-selection.It is the policyof the CRCA911 to not discuss the reasons why applicants were not selected for hire. There is no flexibility to this policy. Applicants may be notified of their disqualification at anypointintheselectionprocess.Ifyoureceivesuchanotice,itsimplymeansthatyoudonot meet our standards currently. Receiving this notice does not indicate that you are ineligible to apply with other agencies.#J-18808-Ljbffr

Job Description

Master EmergencyTelecommunicationsOfficerJobDescriptionUnder the general supervision of an Emergency Telecommunications Supervisor, this position performscriticalpubliccontactandcommunicationsworknecessaryforthedispatchingofthe Agency and related cities services to emergency and non-emergency situations, providing operational data to agency personnel.Duties:EXAMPLES OF ESSENTIAL FUNCTIONS The following duty statements are illustrative of the essentialfunctionsofthejoband donotincludeothernon-essentialormarginaldutiesthat may be required:Answersemergencyandnon-emergencytelephonerequestsforlawenforcement,fire, and medical services.Operatescomputeraideddispatchequipment(CAD)byenteringcallinformationand dispatching deputies and officers to emergency and non-emergency situations.ProvidesEmergency, Medical&FireDispatchinstructionsfor allmedicalor firecalls.Monitorsresponder'sstatus;notifieson-callpersonnel;assignscovercarsorrequests mutual aid to situations that may be critical and/or threatening.Utilizescomputer/teletypesystemstoqueryandenteroperationaldata;relays information to patrol as required.Searchesavailableandappropriateresourcestolocateandrelayoperationaldataand information to responder personnel.Usesvariousmapsandmappingresourcestodeterminejurisdictionsandtoproperly identify call locations.Recordsand maintainspartneragencyrosters.Answers administrative telephone calls; provides routine data and information to telephone inquiries; may transfer/direct inquiries to proper agency staff; may refer telephonecallstoresponsibleoutsidestate,court,agencies,departments,orindividuals.Maymaintainradiocommunicationmonitoringwithoutsidelawenforcementagencies.Mayassist in conductingtrainingofnewEmergencyTelecommunicators.Operatescomputersandstandardofficeequipmentincludingcommonlyusedcomputer software programs.Maintainsregularandacceptableattendanceat such levelasdeterminedbyCRCA911Is availableandwilling toworksuch overtimeperdayorperweekasCRCA911 determines necessary or desirable to meet its needs.Is availableandwilling toworksuchweekendsandholidaysasCRCA911determines necessary or desirable to meet its needs.Interactseffectivelywithothersandexercisesgoodjudgmentwhendealingwithpeople in sensitive situations.Performsotherdutiesasrequired andassigned.Requiredknowledge,skillsand abilities:Abilitytolearnstreetandroadsystems,geographicalpatternsandnumerical(address) system of Fremont & Custer County.Experience operating computeraideddispatchequipment(CAD).Experience usingCCIC/NCIC.Abilitytoworkunderpressure.Abilitytocommunicateeffectivelywithcallersexperiencingarangeofemotionfrom excited to panicked.Abilitytoremaincalmunderurgentcircumstances.Abilitytocommunicateeffectively inverbalandwrittenEnglish.Experience maintainingconfidentialityofrecordsandinformation.Abilitytoestablishandmaintaineffectiveworkingrelationshipswithsuperiors,fellow workers, and the public.Abilitytolisten,talk,andtypeallatthesametime.Abilitytodistinguishdifferent auditorytones.Experience trackingmultiplepiecesofinformationatonetimeandconductfollow-upasnecessary.Abilitytointeractinaprofessional manner withall staff.Experience handlingemergencyand/orlife-threateningsituationsinamanner consistent with the law, policies, and procedures.Abilitytoapply soundreasoning,criticalthinkinganddecisionmaking.Abilitytooperatecomputersandcommonlyusedcomputersoftwareprograms,aswell as any other standard office equipment as required by position.RequirementsREQUIRED EXAMINATIONS: The screening process for any position within the CRCA911 may includewrittentest(s),anoralinterview,skillstest(s)and/orotherselectionmethodsdesigned to measure applicants' ability to perform the essential functions of the job they are seeking.Therequired testsincludebutarenot limitedto:TypingGeneral(3mins)40 WPMorfaster correctedCallCenter DataEntry- (audio)CallCenter 911 OperationsFour (4) years' experience with another emergency telecommunications agencyCompletion of Communications Training ProgramRequiredexaminationsalsoinclude,uponaconditionaljob offer:Background Investigation. This will include but is not limited to contact with the applicant's former employers, associates, neighbors, and other pertinent sources. Applicant'smilitaryhistory,schoolrecords,policerecordsanddrivingrecordwillalsobe investigated.Minimum Qualifications:EDUCATION: High School Diploma or G.E.D. equivalent.EXPERIENCE: Equivalentcombinationofeducationandexperiencethatsatisfythe requirements of the job may be sufficient.CERTIFICATIONS/LICENSE:CPRFirstAidEmergencyMedicalDispatchcertificationEmergencyFireDispatchcertificationEmergencyTelecommunicatorcertificationIfhiredmustsuccessfullycompleteandacquireallcertificationstobeconsideredfor future employment.CTO Certification preferredNECESSARYSPECIALREQUIREMENTS:MustpossessCPRcertificationwithintheinitialstatusperiod.Mustmeet minimumacceptablelevelof40(forty)wordsper minute.TheCallCenterDataEntry[audio]testmeasuresthespeedandaccuracyofthetest taker in conducting data entry in conjunction with information delivered audibly.911Operatorsfocusesalmostentirelyon"NecessaryCaseScenarios"--thosesituations that demand but one acceptable response to a particular situation.PHYSICALDEMANDS:Thefollowingaresomeofthephysicaldemandscommonlyassociatedwiththisposition.They are included for informational purposes and are not all inclusive.Occasionally: Activity exists less than 1/3 of the time. Frequently: Activity exists between 1/3 and 2/3 of the time. Constantly: Activity exist more than 2/3 of the time.Constantuseofeye,handandfingercoordinationenablingtheuseofautomatedoffice machinery and writing utensils.Constantly involved in oral and auditory interaction, enabling interpersonal communication,includingautomateddevicessuchasthetelephoneandradio.Spends90%ofthetime sitting,5%standing,5%walkingwhileonthe job.Occasionallystoops,kneels,crouchesandbalanceswhilefilingoroperatingoffice machinery.Frequentlyusesvisualcapacityincludingdepthperception,colorvision,andperipheral vision enabling completion of required office duties.Occasionallyliftsor carriesupto 20lbs.whenmovingoffice suppliesor files.WORKENVIRONMENT:Workinthisclassissedentaryinnatureandisgenerallyconfinedtoa standard office environment. Members MUST BE available for work schedule assignment to rotating shifts, weekends, and holidays. Extremely stressful environment during peak activity periods demanding full attention and coordination of numerous tasks simultaneously.Supplemental InformationYOU MUST PROVIDE A CURRENT VALID EMAIL ADDRESS FOR APPLICATIONSTATUSNOTIFICATIONS (onlyoneemailaddressisacceptedbythesystem).EXPECTEDDURATIONOF THEAPPLICATIONPROCESS:Duetothenatureoftheapplication and selectionprocessforCRCA911,applicantscanreasonablyexpecttheapplicationprocesstotake a significant amount of time to complete before a decision is made to hire or not to hire.Typically, it takes approximately 2-3 weeks from the date of interview to complete the entire selectionprocess.Thelengthoftimeittakestocompletetheprocesscanvarydependingona variety of factors. Please note that this is an estimated duration of the selection process.WORKSCHEDULES:Employeesare required toworkthetimeperiodsand/orshifts,rotational and/or stationary, and location assignment, consistent with the needs of CRCA911.APPLICANTDISQUALIFICATIONFACTORS:IllegalDrugUse. Applicantswhohaveillegaldrugusagewillbedisqualified.Any felony conviction.DrivingRecord.Outsideactivitieswhichmaybedeemeda conflictofinterest.Revelationordiscoveryofassaultivebehavior.Documented recordofpriorworkperformance.Unsuccessfulcompletionofanybasicrequirement.Inabilitytoperform theessentialfunctionsoftheposition.Police history-type,frequency,andnatureofcontacts(s).Providingfalseormisleadinginformationduringtheapplication/selection process.POLICYONREAPPLICATION:Applicantswhofailed requiredtestingwillbeeligibletotestin six months from the date they took the written test. All other applicants who are disqualified can reapply with CRCA911 no sooner than one year from the date of notification of non-selection.It is the policyof the CRCA911 to not discuss the reasons why applicants were not selected for hire. There is no flexibility to this policy. Applicants may be notified of their disqualification at anypointintheselectionprocess.Ifyoureceivesuchanotice,itsimplymeansthatyoudonot meet our standards currently. Receiving this notice does not indicate that you are ineligible to apply with other agencies.#J-18808-Ljbffr