Summary
Secret Tier II Kiosk Support Technician
Duration: 60-90 day contract assignment
Pay Rate: $45-55/hr
Location: Cleveland, OH
Schedule: Monday-Friday, 8:00 AM - 4:00 PM local time
Must-Haves:
- Active Secret Clearance
- DoD 8570 Compliant Certification (Security+ preferred)
- High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experience
- Strong Windows 10/11 troubleshooting and support experience
- Active Directory user account management and troubleshooting
- Experience with desktop hardware, peripherals, imaging, setup, and installation
- Experience supporting escalated Tier I/Tier II desktop issues
- Familiarity with remote support tools (RDP, TeamViewer, VNC)
- Knowledge of DNS, DHCP, and TCP/IP networking fundamentals
- Experience with endpoint management tools such as SCCM/MECM
- Experience with endpoint security tools, MFA, antivirus, and encryption technologies
- Experience using ticketing systems such as ServiceNow or Jira
- Strong customer service, communication, and documentation skills
- Ability to lift up to 50 lbs.
Plusses:
- Prior experience supporting government or highly regulated environments
- Familiarity with DISA environments
- Global Service Desk (GSD) experience
- Endpoint migration and deployment experience
- Experience training end users on IT support processes and tools
Job Description:
Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.
Job Description
Secret Tier II Kiosk Support Technician
Duration: 60-90 day contract assignment
Pay Rate: $45-55/hr
Location: Cleveland, OH
Schedule: Monday-Friday, 8:00 AM - 4:00 PM local time
Must-Haves:
- Active Secret Clearance
- DoD 8570 Compliant Certification (Security+ preferred)
- High School Diploma and 7+ years of IT Support experience, Bachelors and 3+ years of experience
- Strong Windows 10/11 troubleshooting and support experience
- Active Directory user account management and troubleshooting
- Experience with desktop hardware, peripherals, imaging, setup, and installation
- Experience supporting escalated Tier I/Tier II desktop issues
- Familiarity with remote support tools (RDP, TeamViewer, VNC)
- Knowledge of DNS, DHCP, and TCP/IP networking fundamentals
- Experience with endpoint management tools such as SCCM/MECM
- Experience with endpoint security tools, MFA, antivirus, and encryption technologies
- Experience using ticketing systems such as ServiceNow or Jira
- Strong customer service, communication, and documentation skills
- Ability to lift up to 50 lbs.
Plusses:
- Prior experience supporting government or highly regulated environments
- Familiarity with DISA environments
- Global Service Desk (GSD) experience
- Endpoint migration and deployment experience
- Experience training end users on IT support processes and tools
Job Description:
Insight Global is seeking a Tier II Kiosk Support Technician to sit a various locations across the country! This individual will play a critical role in supporting endpoint migration efforts for Defense Information Systems Agency (DISA) and Fourth Estate agencies. The technician will provide both onsite and remote desk-side support, troubleshoot complex hardware and software issues, assist with device deployments and migrations, and ensure a seamless transition for end users. This is a hands-on opportunity for candidates with strong Windows support experience, Active Directory knowledge, security awareness, and a customer-focused mindset who want to contribute to a high-visibility federal modernization program.
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