Service Dispatcher

Summary

We are seeking a ServiceScheduler to be the Communications Hub for our Service Department.The right candidate will have Exceptional Communication and Customer Service Skills, Strong Computer Skills, and a Professional Appearance and Demeanor.The Service Scheduler will Make Appointments for Service Customers, Assist the Service Advisors with Customer Communication, and Assist as Needed in the department.What We OfferAnthem Blue Cross Medical InsuranceMetLife Vision and Dental Insurance$10k Life Insurance Benefit401k through EmpowerAccess to Disability through Aflac1 week's Vacation after the first year, 2 week's after two years6 paid Sick days per year6 paid Holidays per yearPaid TrainingCustom and Competitive Wage PlansCareer Advancement and Growth OpportunitiesEmployee Discounts on Parts and ServicesEmployee Vehicle Purchase ProgramsResponsibilitiesScheduler Service AppointmentsAnswer phones assist customers as requiredHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suiteExperience with DealerTrack and/or Xtimea plusAvailable to work Full-TimeAbility to communicate customers' interests needs and requests to management and sales personnelProfessional personal appearanceWho We AreAt Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Groupis absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.Intrigued?We'd love to hear from you.#J-18808-Ljbffr

Job Description

We are seeking a ServiceScheduler to be the Communications Hub for our Service Department.The right candidate will have Exceptional Communication and Customer Service Skills, Strong Computer Skills, and a Professional Appearance and Demeanor.The Service Scheduler will Make Appointments for Service Customers, Assist the Service Advisors with Customer Communication, and Assist as Needed in the department.What We OfferAnthem Blue Cross Medical InsuranceMetLife Vision and Dental Insurance$10k Life Insurance Benefit401k through EmpowerAccess to Disability through Aflac1 week's Vacation after the first year, 2 week's after two years6 paid Sick days per year6 paid Holidays per yearPaid TrainingCustom and Competitive Wage PlansCareer Advancement and Growth OpportunitiesEmployee Discounts on Parts and ServicesEmployee Vehicle Purchase ProgramsResponsibilitiesScheduler Service AppointmentsAnswer phones assist customers as requiredHandle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolutionAssist the managers with various clerical duties as neededBe friendly, professional, courteous and efficient when working with all customers and employeesFamiliarize yourself with department structures & internal procedures for assisting customers efficientlyQualificationsExperience with Microsoft Office suiteExperience with DealerTrack and/or Xtimea plusAvailable to work Full-TimeAbility to communicate customers' interests needs and requests to management and sales personnelProfessional personal appearanceWho We AreAt Danbury Automotive Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Danbury Automotive Groupis absolutely critical to its success and we're always looking for smart, engaging, creative and dynamic people who want to join a team where they matter.Because our goal is to exceed a client's total expectation when they arrive at our dealership, we realize we must first provide that to our associates through continual training, career development and opportunities for growth. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.Intrigued?We'd love to hear from you.#J-18808-Ljbffr