Management and Program Analyst

Summary

Job TitleSome of the major duties you will perform include but are not limited to the following:Administer and manage ArcGIS Online.Works with customers, stakeholders, subject matter experts, and specialists across the Service to define requirements and develop geospatial and data management processes/workflows/tools to support the Mission of the Bureau.Supports enterprise geospatial operations through automation of tasks within web, cloud, and desktop-based environments, including customization using FME and Microsoft tools such as SharePoint and the Power Platform.Collaborates with system architects, business users, project managers, and other developers, and the full geospatial community to achieve desirable solutions for new geospatial tools.Provides Service offices/regions with on-demand geospatial services consulting and support (analysis, scripting, geoprocessing, database design, and technology assistance).Develops training programs and user manuals, implements project plans, facilitates training, and reports results of all design and content upgrades.Assists desktop and enterprise geospatial customers with troubleshooting issues and routes requests for support to appropriate helpdesk. This includes assisting customers with GIS Enterprise deployment issues and with communicating troubleshooting guidance related to platform components such as licensing, tools, storage, networking, and security.Stays abreast of emerging IT and geospatial technologies, advises and implements new technologies for improvement and advancement of applications relevant across the Service.Serve as a liaison between FWS staff and IT groups to translate requirements into solutions to meet business needs of the Service.

Job Description

Job TitleSome of the major duties you will perform include but are not limited to the following:Administer and manage ArcGIS Online.Works with customers, stakeholders, subject matter experts, and specialists across the Service to define requirements and develop geospatial and data management processes/workflows/tools to support the Mission of the Bureau.Supports enterprise geospatial operations through automation of tasks within web, cloud, and desktop-based environments, including customization using FME and Microsoft tools such as SharePoint and the Power Platform.Collaborates with system architects, business users, project managers, and other developers, and the full geospatial community to achieve desirable solutions for new geospatial tools.Provides Service offices/regions with on-demand geospatial services consulting and support (analysis, scripting, geoprocessing, database design, and technology assistance).Develops training programs and user manuals, implements project plans, facilitates training, and reports results of all design and content upgrades.Assists desktop and enterprise geospatial customers with troubleshooting issues and routes requests for support to appropriate helpdesk. This includes assisting customers with GIS Enterprise deployment issues and with communicating troubleshooting guidance related to platform components such as licensing, tools, storage, networking, and security.Stays abreast of emerging IT and geospatial technologies, advises and implements new technologies for improvement and advancement of applications relevant across the Service.Serve as a liaison between FWS staff and IT groups to translate requirements into solutions to meet business needs of the Service.