Museum System Specialist

Summary

Museum System Specialist in 25 - HINDS COUNTY, MSState of Mississippi$36,160.00 - $41,599.00 AnnuallyLocation 25 - HINDS COUNTY, MSFull-Time Job Number 9484-0475-20261008HIND0475 - ARCHIVES-ARCHIVES & HISTORYOpening Date 10/09/202610/23/2026 at 11:59 PM Central Time (US & Canada)Agency Minimum Salary $36,160.00$41,599.00About the Agency The Mississippi Department of Archives and History, established in 1902, collects, preserves, and provides access to the state's archival resources. Today, this mission continues through the efforts of the department's five divisions. Our mission is to preserve Mississippi's diverse historic resources and share them with people worldwide, inspiring the discovery of stories that connect our lives and shape our future.Agency contact: Laura Rawson, Personnel Manager, lrawson@mdah.ms.govPosition Overview The Mississippi Department of Archives and History (MDAH) is seeking a Museum Support Technician to join the Information Systems Section within the Administration Division. This position plays a key role in ensuring that MDAH staff have reliable, effective, and responsive technology resources to support the agency's mission and daily operations.The Museum Support Technician provides frontline technical support to end users throughout the organization, both on-site and remotely. The position supports, maintains, and troubleshoots end-user technology equipment, including desktop computers, laptops, printers, communication devices, and related peripherals. The technician assists employees with a wide range of technical issues, from routine requests to more complex problems, by identifying causes, determining appropriate solutions, and providing timely technical assistance.The agency manages service requests through its helpdesk ticketing system. The Museum Support Technician accurately documents troubleshooting activities, actions taken, and resolutions in the system to maintain complete, reliable service records. The Museum Support Technician appropriately escalates issues requiring advanced technical expertise or specialized assistance to senior Information Systems staff to ensure timely, effective resolution.The Museum Support Technician provides comprehensive end-user support within an office automation and office systems environment and assists with the deployment, configuration, maintenance, and troubleshooting of technology resources. The position also provides technical support for museum and agency programs, events, and operations as needed.Because MDAH operates museums and public programs outside of traditional business hours, this position requires a rotating weekend and after-hours schedule. The technician will participate in a rotating schedule with other Information Systems staff to provide technology support and coverage for scheduled evening, weekend, and weekend-night programs and events. The anticipated regular work schedule will be Wednesday through Sunday to provide adequate technology coverage for museum operations. The schedule may vary based on agency programs, special events, operational needs, and the established staff rotation.What you'll need to be Successful Strong customer service and communication skills, sound troubleshooting and problem-solving abilities, and the ability to work independently while collaborating effectively with Information Systems staff. The position requires a service-oriented approach and the ability to prioritize and respond effectively to competing technical support needs.Preferred Qualifications Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. AGENCY PREFERRED QUALIFICATIONS: relevant technical knowledge, and an understanding of office automation, office systems, operating environments, and/or complex communication devices.Address 210 East Capitol StreetSuite 800Jackson, Mississippi, 39201#J-18808-Ljbffr

Job Description

Museum System Specialist in 25 - HINDS COUNTY, MSState of Mississippi$36,160.00 - $41,599.00 AnnuallyLocation 25 - HINDS COUNTY, MSFull-Time Job Number 9484-0475-20261008HIND0475 - ARCHIVES-ARCHIVES & HISTORYOpening Date 10/09/202610/23/2026 at 11:59 PM Central Time (US & Canada)Agency Minimum Salary $36,160.00$41,599.00About the Agency The Mississippi Department of Archives and History, established in 1902, collects, preserves, and provides access to the state's archival resources. Today, this mission continues through the efforts of the department's five divisions. Our mission is to preserve Mississippi's diverse historic resources and share them with people worldwide, inspiring the discovery of stories that connect our lives and shape our future.Agency contact: Laura Rawson, Personnel Manager, lrawson@mdah.ms.govPosition Overview The Mississippi Department of Archives and History (MDAH) is seeking a Museum Support Technician to join the Information Systems Section within the Administration Division. This position plays a key role in ensuring that MDAH staff have reliable, effective, and responsive technology resources to support the agency's mission and daily operations.The Museum Support Technician provides frontline technical support to end users throughout the organization, both on-site and remotely. The position supports, maintains, and troubleshoots end-user technology equipment, including desktop computers, laptops, printers, communication devices, and related peripherals. The technician assists employees with a wide range of technical issues, from routine requests to more complex problems, by identifying causes, determining appropriate solutions, and providing timely technical assistance.The agency manages service requests through its helpdesk ticketing system. The Museum Support Technician accurately documents troubleshooting activities, actions taken, and resolutions in the system to maintain complete, reliable service records. The Museum Support Technician appropriately escalates issues requiring advanced technical expertise or specialized assistance to senior Information Systems staff to ensure timely, effective resolution.The Museum Support Technician provides comprehensive end-user support within an office automation and office systems environment and assists with the deployment, configuration, maintenance, and troubleshooting of technology resources. The position also provides technical support for museum and agency programs, events, and operations as needed.Because MDAH operates museums and public programs outside of traditional business hours, this position requires a rotating weekend and after-hours schedule. The technician will participate in a rotating schedule with other Information Systems staff to provide technology support and coverage for scheduled evening, weekend, and weekend-night programs and events. The anticipated regular work schedule will be Wednesday through Sunday to provide adequate technology coverage for museum operations. The schedule may vary based on agency programs, special events, operational needs, and the established staff rotation.What you'll need to be Successful Strong customer service and communication skills, sound troubleshooting and problem-solving abilities, and the ability to work independently while collaborating effectively with Information Systems staff. The position requires a service-oriented approach and the ability to prioritize and respond effectively to competing technical support needs.Preferred Qualifications Typically requires High School Diploma or high school equivalency and relevant technical knowledge, an understanding of office automation and office systems operating environments and/or complex communication devices and 1-3 years of end user support experience. AGENCY PREFERRED QUALIFICATIONS: relevant technical knowledge, and an understanding of office automation, office systems, operating environments, and/or complex communication devices.Address 210 East Capitol StreetSuite 800Jackson, Mississippi, 39201#J-18808-Ljbffr