Police Telecommunicator (Troop 3)

Summary

Job TitleNature of WorkUnder general supervision performs full-performance level work in operating radios, computer terminal and other communication equipment necessary for the efficiency and safety of the uniformed personnel of the West Virginia State Police. Receives, responds, transmits, answers, and/or verifies messages and/or inquiries received over communication equipment. Work is performed in accordance with established rules and procedures and requires strict confidentiality. Performs related work as required.Knowledge, Skills and AbilitiesKnowledge of NCIC operating and code manuals.Knowledge of West Virginia State Police polices and procedures relating to use of NCIC and NLETS.Knowledge of modern office practices and procedures.Knowledge of arithmetic and English grammar and common usage.Ability to retain and summarize information and to relay sometimes critical information clearly, promptly and accurately.Ability to type accurately at a rate of 25 w.p.m.Ability to work quickly and accurately under pressure.Ability to operate a computer terminal.Ability to speak clearly in a well-modulated voice with good diction.Ability to maintain composure and sound judgment in high stress situations.Ability to maintain security and strict confidentiality of privileged information and internal operations of the command center.Ability to maintain an effective working relationship with supervisors, coworkers, and the general public.Ability to send administrative messages, if applicable.Ability to train or assist in the training of new police telecommunicators.Example of WorkOperates all applicable radio equipment/computer terminal/telephone equipment, dispatches/receives radio/computer data/telephone communications.Responds to inquiries on criminal history, drivers' history, and vehicle/gun registrations.Reviews messages for compliance with state regulations and checks for accuracy.Types daily radio logs, computer files, master file cards, wanted and missing person cards, monthly activity sheets, incident log, wrecker log and related documents.Enters and cancels wanted persons information via computer terminal.Assists the public by responding to requests for information and emergency assistance.Assists walk-in public when necessary.Operates computer terminal and performs related functions.Performs troubleshooting procedures when communications equipment malfunctions.May be required to conduct roll calls for the National Warning System (NAWAS) with various in-state locations, issue statements, and answer to roll calls from the National Warning Point.May monitor National Weather Service terminal and issue weather statements as needed.May be required to answer dispatch phone calls routed to the Communications Center.Minimum QualificationsTraining: Graduation from a standard four-year high school or the equivalent. Experience: One year of full-time or equivalent part-time paid experience in public contact work. Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience. Special Requirement: Must maintain a current certification as WEAPON terminal operator (recertification every two years).Additional InformationPG: 7 $29,070 - $49,360BenefitsAs an agency of State Government, the West Virginia State Police provides a wide variety of benefits to its employees. As a WV public employee, some benefits are mandatory to all public employees, while some are completely voluntary. Some benefits are free to employees while others require a monthly premium. Current year details regarding plan options and monthly premium costs can be obtained by logging onto the PEIA website at PEIA (wv.gov) Life Insurance: PEIA offers $10,000 life insurance policies for all fulltime employees. PEIA also offers Optional Life Insurance of varying amounts that include $5,000 to $500,000 worth of coverage, subject to an insurability screening. For first time PEIA participants, PEIA allows up to $100,000 of Optional Life Insurance coverage for employees to enroll without the insurability screening. PEIA offers Dependent Life coverage, please visit the PEIA website for plans and pricing PEIA (wv.gov)The WV State Police also offers a $4,000 life insurance policy through UNUM Provident Life Insurance.Retirement Plan: As WV public employees, all full-time public employees are required to participate with the Public Employees Retirement Plan, regulated by the Consolidated Public Retirement Board. Employees hired on or after July 1, 2015 will be members of the PERS II plan, contributing 6% of their gross monthly salary. WV State Police contributes 10% of the member's gross monthly salary for a combined total of 16%. Please visit to explore the Retirement Benefits and Requirements.An additional retirement option is available with Empower Retirement and functions as a 457 Retirement Plan. Please visit to learn more about the retirement options for both pre- and post- tax contributions.Additional Benefits: Mountaineer Flexible Benefits offers additional insurance such as Dental, Vision, Hearing, Legal, Short- and Long-term disability, Flexible Spending Accounts, and Health Savings Accounts (for qualifying employees who enroll in the PPB Plan C Health Plan offered by PEIA). To explore the variety of plans and prices, please visit Mountaineer Flexible Benefits (wv.gov)All full-time employees for the WV State Police receive a yearly $500 longevity salary increase.All full-time employees earn 15-24 paid vacation days per year depending on longevity.All full-time employees earn 1.5 sick days per month.The state offers 12 paid holidays a year (for full-time employees).-WVSP is an Equal Opportunity Employer-

Job Description

Job TitleNature of WorkUnder general supervision performs full-performance level work in operating radios, computer terminal and other communication equipment necessary for the efficiency and safety of the uniformed personnel of the West Virginia State Police. Receives, responds, transmits, answers, and/or verifies messages and/or inquiries received over communication equipment. Work is performed in accordance with established rules and procedures and requires strict confidentiality. Performs related work as required.Knowledge, Skills and AbilitiesKnowledge of NCIC operating and code manuals.Knowledge of West Virginia State Police polices and procedures relating to use of NCIC and NLETS.Knowledge of modern office practices and procedures.Knowledge of arithmetic and English grammar and common usage.Ability to retain and summarize information and to relay sometimes critical information clearly, promptly and accurately.Ability to type accurately at a rate of 25 w.p.m.Ability to work quickly and accurately under pressure.Ability to operate a computer terminal.Ability to speak clearly in a well-modulated voice with good diction.Ability to maintain composure and sound judgment in high stress situations.Ability to maintain security and strict confidentiality of privileged information and internal operations of the command center.Ability to maintain an effective working relationship with supervisors, coworkers, and the general public.Ability to send administrative messages, if applicable.Ability to train or assist in the training of new police telecommunicators.Example of WorkOperates all applicable radio equipment/computer terminal/telephone equipment, dispatches/receives radio/computer data/telephone communications.Responds to inquiries on criminal history, drivers' history, and vehicle/gun registrations.Reviews messages for compliance with state regulations and checks for accuracy.Types daily radio logs, computer files, master file cards, wanted and missing person cards, monthly activity sheets, incident log, wrecker log and related documents.Enters and cancels wanted persons information via computer terminal.Assists the public by responding to requests for information and emergency assistance.Assists walk-in public when necessary.Operates computer terminal and performs related functions.Performs troubleshooting procedures when communications equipment malfunctions.May be required to conduct roll calls for the National Warning System (NAWAS) with various in-state locations, issue statements, and answer to roll calls from the National Warning Point.May monitor National Weather Service terminal and issue weather statements as needed.May be required to answer dispatch phone calls routed to the Communications Center.Minimum QualificationsTraining: Graduation from a standard four-year high school or the equivalent. Experience: One year of full-time or equivalent part-time paid experience in public contact work. Substitution: College hours, related business school, or vocational training may be substituted through an established formula for the required experience. Special Requirement: Must maintain a current certification as WEAPON terminal operator (recertification every two years).Additional InformationPG: 7 $29,070 - $49,360BenefitsAs an agency of State Government, the West Virginia State Police provides a wide variety of benefits to its employees. As a WV public employee, some benefits are mandatory to all public employees, while some are completely voluntary. Some benefits are free to employees while others require a monthly premium. Current year details regarding plan options and monthly premium costs can be obtained by logging onto the PEIA website at PEIA (wv.gov) Life Insurance: PEIA offers $10,000 life insurance policies for all fulltime employees. PEIA also offers Optional Life Insurance of varying amounts that include $5,000 to $500,000 worth of coverage, subject to an insurability screening. For first time PEIA participants, PEIA allows up to $100,000 of Optional Life Insurance coverage for employees to enroll without the insurability screening. PEIA offers Dependent Life coverage, please visit the PEIA website for plans and pricing PEIA (wv.gov)The WV State Police also offers a $4,000 life insurance policy through UNUM Provident Life Insurance.Retirement Plan: As WV public employees, all full-time public employees are required to participate with the Public Employees Retirement Plan, regulated by the Consolidated Public Retirement Board. Employees hired on or after July 1, 2015 will be members of the PERS II plan, contributing 6% of their gross monthly salary. WV State Police contributes 10% of the member's gross monthly salary for a combined total of 16%. Please visit to explore the Retirement Benefits and Requirements.An additional retirement option is available with Empower Retirement and functions as a 457 Retirement Plan. Please visit to learn more about the retirement options for both pre- and post- tax contributions.Additional Benefits: Mountaineer Flexible Benefits offers additional insurance such as Dental, Vision, Hearing, Legal, Short- and Long-term disability, Flexible Spending Accounts, and Health Savings Accounts (for qualifying employees who enroll in the PPB Plan C Health Plan offered by PEIA). To explore the variety of plans and prices, please visit Mountaineer Flexible Benefits (wv.gov)All full-time employees for the WV State Police receive a yearly $500 longevity salary increase.All full-time employees earn 15-24 paid vacation days per year depending on longevity.All full-time employees earn 1.5 sick days per month.The state offers 12 paid holidays a year (for full-time employees).-WVSP is an Equal Opportunity Employer-