Senior Patient Risk & Relations Investigator

Summary

Southern Illinois Healthcare in Carbondale, IL seeks an experienced professional to manage patient relations grievances and oversee risk events within the hospital to reduce harm and financial loss. This role requires strong de-escalation skills, effective communication, and collaboration with multiple departments.

The incumbent will investigate concerns, coordinate with leadership, and guide teams toward timely, compliant resolutions consistent with CMS guidelines.

Job Description

Southern Illinois Healthcare in Carbondale, IL seeks an experienced professional to manage patient relations grievances and oversee risk events within the hospital to reduce harm and financial loss. This role requires strong de-escalation skills, effective communication, and collaboration with multiple departments.

The incumbent will investigate concerns, coordinate with leadership, and guide teams toward timely, compliant resolutions consistent with CMS guidelines.