Staff Information Security Analyst

Summary

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Staff Information Security Analyst to join our team in Chantilly, VA. This position is part of a TIER 1 Identity and Access Management program dealing with Cyber Security issues. Responsibilities include but are not limited to: Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support Support Identity, Access, and Credentialing issues within a customer service environment Resolve ServiceNow and JIRA tickets related to access and credentialing issues Contribute to the completion of project and group milestones Provide input to project deliverables and reports as needed Contribute to solutions for a variety of complex technical problems Work off-shifts between the hours of 7 AM ET and 5 PM ET as required Minimum Qualifications: High School Diploma/GED 2 years of IT customer service support experience Understanding of PKI Strong troubleshooting skills to narrow down where customer issues reside Prior experience working with PII information and data Prior experience working with MS Word, Excel, and SharePoint Preferred Qualifications: Prior experience in cyber security disciplines Prior experience working in a DoD environment Familiarity with ticketing systems such as JIRA and ServiceNow General understanding of Identity, Access, and Credentialing services Clearance Requirements: An active TS/SCI with Polygraph is required. Physical Requirements: Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, via email, phone, or virtual communication. Must be able to exchange accurate information in these situations.

Job Description

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented Staff Information Security Analyst to join our team in Chantilly, VA. This position is part of a TIER 1 Identity and Access Management program dealing with Cyber Security issues. Responsibilities include but are not limited to: Support a team at a government location to provide DEERS PII changes, CAC, Token, Retired Military ID issuance, PIN reset, and Helpdesk support Support Identity, Access, and Credentialing issues within a customer service environment Resolve ServiceNow and JIRA tickets related to access and credentialing issues Contribute to the completion of project and group milestones Provide input to project deliverables and reports as needed Contribute to solutions for a variety of complex technical problems Work off-shifts between the hours of 7 AM ET and 5 PM ET as required Minimum Qualifications: High School Diploma/GED 2 years of IT customer service support experience Understanding of PKI Strong troubleshooting skills to narrow down where customer issues reside Prior experience working with PII information and data Prior experience working with MS Word, Excel, and SharePoint Preferred Qualifications: Prior experience in cyber security disciplines Prior experience working in a DoD environment Familiarity with ticketing systems such as JIRA and ServiceNow General understanding of Identity, Access, and Credentialing services Clearance Requirements: An active TS/SCI with Polygraph is required. Physical Requirements: Must be able to remain in a stationary position 50% of the time. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations, via email, phone, or virtual communication. Must be able to exchange accurate information in these situations.