ServiceNow Engineer

Summary

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL . Responsibilities include but are not limited to: Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals. Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks. Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines. Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions. Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances. Maintaining system configuration baselines, baseline documentation, and update set release controls. Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience. Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5 years of experience in ServiceNow engineering or platform development. OR a master’s degree and 3 or more years of relevant experience OR an associate’s degree and 7 or more years of relevant experience OR a high school diploma and 9 or more years of relevant experience Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules. Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration. Experience maintaining platform baselines, configuration management controls, and instance patch update cycles. Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams. Preferred Qualifications: Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD). Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments. Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation. Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments. Clearance Requirements: Must hold a current/active top secret security clearance. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.

Job Description

hackajob is collaborating with MANTECH to connect them with exceptional professionals for this role. MANTECH seeks a motivated, career and customer-oriented ServiceNow Engineer to join our team in Doral, FL . Responsibilities include but are not limited to: Designing, configuring, developing, and customizing enterprise ServiceNow applications, workflows, and service portals. Implementing and maintaining ServiceNow ITSM, ITOM, ITAM, and custom business application modules across mission networks. Developing automated workflows, custom scripts (JavaScript, HTML, Jelly), REST/SOAP API integrations, and orchestration pipelines. Collaborating with cross-functional technical teams, system administrators, and stakeholders to translate operational needs into technical solutions. Conducting system diagnostic troubleshooting, platform upgrades, patch management, and performance tuning for ServiceNow instances. Maintaining system configuration baselines, baseline documentation, and update set release controls. Recommending and implementing continuous engineering process improvements to optimize platform scalability and user experience. Minimum Qualifications: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related field with 5 years of experience in ServiceNow engineering or platform development. OR a master’s degree and 3 or more years of relevant experience OR an associate’s degree and 7 or more years of relevant experience OR a high school diploma and 9 or more years of relevant experience Proven experience designing, developing, and administering enterprise ServiceNow platform solutions and custom modules. Strong background in JavaScript, Web Services (REST/SOAP), HTML, CSS, and ServiceNow workflow orchestration. Experience maintaining platform baselines, configuration management controls, and instance patch update cycles. Experience creating, maintaining, and communicating complex technical engineering documentation and architecture diagrams. Preferred Qualifications: Relevant professional certifications such as Certified ServiceNow System Administrator (CSA) or Certified ServiceNow Application Developer (CAD). Prior experience supporting U.S. Military Command operations, Combatant Command environments, or Department of Defense enterprise technical environments. Familiarity with ITIL framework, DevSecOps deployment practices, and DoD STIG compliance automation. Demonstrated ability to collaborate effectively across multi-disciplinary engineering teams in fast-paced operational environments. Clearance Requirements: Must hold a current/active top secret security clearance. Physical Requirements: Must be able to remain in a stationary position 50%. Needs to occasionally move about inside the office to access file cabinets, office machinery, etc. Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.