Configuration Technician I

Summary

hackajob is collaborating with Scale Computing to connect them with exceptional professionals for this role. The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines. Key Responsibilities Pre-Staging • Follow all SOPs, build guides, and platform-specific standards. • Perform remote and onsite pre-staging of network equipment. • Manage multiple pre-stages simultaneously while ensuring timely completion. • Upload required documentation to Jira tickets for QA review. • Accurately update task statuses in Jira and other related systems. • Escalate issues appropriately through Slack and other communication channels. • Maintain timely communication and responsiveness throughout the build process. Team Contribution & Development • Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements. • Perform peer QA reviews on teammates’ builds once trained. • Collaborate with Inventory, Support, and other departments to resolve order and build-related issues. • Complete training on new platforms and customer builds in a timely manner. • Continue developing technical knowledge and work toward proficiency across additional platforms. Schedule & Availability • This is a full-time, onsite position based at our Austin, TX warehouse. • The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs. • Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise. Physical & Work Environment Requirements • Ability to lift up to 50 pounds with assistance. • Ability to sit or stand at a workstation for extended periods. • Ability to work comfortably with a laptop and standard lab equipment. Required • Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations. • Strong communication and customer service skills. • Ability to perform remote pre-staging and coordinate effectively across teams. • Proficiency with Slack, Google Workspace, and Jira. Preferred • Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience. • CompTIA Network, CCNA, or equivalent certification. • Experience or exposure to multi-site rollout projects and firewall deployments. Key Skills • Networking Fundamentals • Customer Communication & Service • Documentation & Quality Assurance • Cross-Team Collaboration • Organization and Time Management • Attention to Detail

Job Description

hackajob is collaborating with Scale Computing to connect them with exceptional professionals for this role. The Configuration Technician I is a member of the Builds team responsible for pre-staging, validating, and documenting network equipment for customer sites. This role follows established build guides and processes to ensure accurate, on-time builds. The Configuration Technician I also supports replacement (RMA) devices and returned-equipment testing to help meet shipping deadlines. Key Responsibilities Pre-Staging • Follow all SOPs, build guides, and platform-specific standards. • Perform remote and onsite pre-staging of network equipment. • Manage multiple pre-stages simultaneously while ensuring timely completion. • Upload required documentation to Jira tickets for QA review. • Accurately update task statuses in Jira and other related systems. • Escalate issues appropriately through Slack and other communication channels. • Maintain timely communication and responsiveness throughout the build process. Team Contribution & Development • Help maintain accurate build guides and knowledge base articles by identifying outdated or unclear steps and suggesting improvements. • Perform peer QA reviews on teammates’ builds once trained. • Collaborate with Inventory, Support, and other departments to resolve order and build-related issues. • Complete training on new platforms and customer builds in a timely manner. • Continue developing technical knowledge and work toward proficiency across additional platforms. Schedule & Availability • This is a full-time, onsite position based at our Austin, TX warehouse. • The typical schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. Evening and weekend work may occasionally be required based on business and client needs. • Must be adaptable and able to quickly reprioritize work when urgent replacement requests or other time-sensitive needs arise. Physical & Work Environment Requirements • Ability to lift up to 50 pounds with assistance. • Ability to sit or stand at a workstation for extended periods. • Ability to work comfortably with a laptop and standard lab equipment. Required • Solid understanding of networking fundamentals, including IP addressing, VLANs, DHCP, and switch configurations. • Strong communication and customer service skills. • Ability to perform remote pre-staging and coordinate effectively across teams. • Proficiency with Slack, Google Workspace, and Jira. Preferred • Associate degree in Information Technology, Computer Networking, or a related field, or equivalent practical experience. • CompTIA Network, CCNA, or equivalent certification. • Experience or exposure to multi-site rollout projects and firewall deployments. Key Skills • Networking Fundamentals • Customer Communication & Service • Documentation & Quality Assurance • Cross-Team Collaboration • Organization and Time Management • Attention to Detail