Service Acquisition Specialist

Summary

Service Acquisition SpecialistMoses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.Our company offers great benefits, including:Competitive rate of payMedical, Dental, Vision, Paid Time Off, Employee Assistance Program401k Retirement with Company MatchEmployee purchase discounts on parts, labor and vehiclesPosition Summary:The Service Acquisition Specialist is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.Responsibilities:Utilize XTime scheduling to prepare for next-day appointments.Conduct customer check-ins and introduce them to the appropriate service advisor.Perform appraisals and create purchase offers utilizing VINCUE ACE Report.Deliver purchase offers to all service drive customers. For those “dropping off” and “picking up”, offers will still be delivered via hang tag, email, phone call, etc.Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.Utilize the CRM to ensure customers are T/O to the appropriate sales associates.Assist service advisors with the “Active Delivery Process”Assist service manager on an as needed basis.Utilize the CRM to conduct follow up to acquire vehiclesIdeal Candidate Possesses These Attributes:Valid driver's licenseMinimum of two years' experience in customer service highly preferredStrong written and oral communication skillsAbility to work in a team environmentMoses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description

Service Acquisition SpecialistMoses Auto Group is the largest automotive dealer in the state, proudly standing as a multi-generational dealership for over 75 years and home to an iconic manufacturer portfolio leading the industry through purposeful innovation and creativity.Our company offers great benefits, including:Competitive rate of payMedical, Dental, Vision, Paid Time Off, Employee Assistance Program401k Retirement with Company MatchEmployee purchase discounts on parts, labor and vehiclesPosition Summary:The Service Acquisition Specialist is responsible for generating vehicle acquisition opportunities from the service lane, assisting with service drive customer interactions, conducting appraisal evaluations, and identifying opportunities to convert service customers into vehicle purchase customers. This role serves as a bridge between Service and Sales and is responsible for turning all purchase-ready customers to a Sales Associate. Additionally, for customers who want to sell their vehicle, the Service Acquisition Agent will work directly with Used Supercenter.Responsibilities:Utilize XTime scheduling to prepare for next-day appointments.Conduct customer check-ins and introduce them to the appropriate service advisor.Perform appraisals and create purchase offers utilizing VINCUE ACE Report.Deliver purchase offers to all service drive customers. For those “dropping off” and “picking up”, offers will still be delivered via hang tag, email, phone call, etc.Successfully T/O customers interested in trading or selling their vehicle to the appropriate departments.Utilize the CRM to ensure customers are T/O to the appropriate sales associates.Assist service advisors with the “Active Delivery Process”Assist service manager on an as needed basis.Utilize the CRM to conduct follow up to acquire vehiclesIdeal Candidate Possesses These Attributes:Valid driver's licenseMinimum of two years' experience in customer service highly preferredStrong written and oral communication skillsAbility to work in a team environmentMoses Auto Group is proud to be an Equal Employment Opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.